Swimwear Galore Reviews

Name: Swimwear Galore
Address: 6 Kingston Town Close, ,, 6 Kingston Town Close, ,, Oakleigh
Rating: 4.79

4.8 Rating 4,612 Reviews

95 %

of reviewers recommend Swimwear Galore

4.8

Based on 4,612 reviews

Shipping & Delivery
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

8574 0222

Email:

enquiries@swimweargalore.com.au

Location:

6 Kingston Town Close, ,,
6 Kingston Town Close, ,
Oakleigh
3166

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The swimsuit did not fit so I wanted to exchange it but it was going to cost $60.00 to return it. That is more than I paid for the suit.”

Helpful Report

Posted 3 years ago

Hi Janet, we're so sorry to hear about your issue with returning your item. Unfortunately, as this is an International Order, we don't have any control over the shipping costs. However, it is something that we are working on and looking to improve in the future, so thank you for your valuable feedback xx

Posted 3 years ago

“When I got the swimmers I ordered, there was a rip/hole along one of the seams. I saw this before I wore it”

Helpful Report

Posted 3 years ago

Hi Maria, we are so sorry that you received a faulty product. I can see that this was returned and a refund was issued. We hope that this process was easy and efficient enough for you, but apologize again for the extreme inconvenience :( xx

Posted 3 years ago

“If all my clothes and jeans are a size 16 to 18, why are your size 18 swimmers like a size 12 to 14. Going off the swimmers I should have purchased a size 22.”

Helpful Report

Posted 3 years ago

Hi Leonie, we're so sorry to hear that the sizing wasn't quite right. Sometimes, this may differ across the different brands we stock (which is why we always recommend looking at each brand's size guide on each product page). Although, we'd love to help you find something more suitable! Please contact us on 03 8574 0222 or email enquiries@swimweargalore.com.au with the style you're after and our Customer Service Team will be more than happy to help xx

Posted 3 years ago

“This swimwear does not give any support in the breast area, DD cup should support the breast but instead the brests are hang in down up to the waist, so embracing. I paid top dollars for swimware that I put it in the rubbish. I do not recommend this product.”

Helpful Report

Posted 3 years ago

We're so sorry to hear that you are not happy with your swimwear. Although we do offer free and easy returns/exchanges within 60 days from date of purchase, if you are not 100% happy with your online order. You can find out more here: https://www.swimweargalore.com.au/returns xx

Posted 3 years ago

“I have had my new swimmers only 3 months and the material has perished terribly. I am most unsatisfied. I think I should get a full refund if I am to purchase from your company again.”

Helpful Report

Posted 3 years ago

Hi Carmleel, we're so sorry to hear about that happening to your swimwear! One of our Customer Service Representitives will be in contact with you shortly to try and rectify - thanks for bringing this to our attention xx

Posted 3 years ago

“My bathers still had a security tag attached. Not only did I have a delay in getting a response due to the time of year, your company only suggested to take it to a competitor store and 'ask' them to remove the tag. It was embarrassing and Felton a criminal doing it”

Helpful Report

Posted 3 years ago

Hi Teresa, we're so sorry to hear that your item arrived with the security tag still attached. We have protocols to ensure that this doesn't happen when packing orders, but unfortunately sometimes one slips through. The reason why we recommend heading to any store close to you is so that you can get the tag removed as quickly as possible and can use your swimwear, as opposed to having to post it back to us. With your receipt, this would never be seen as theft :) xx Once again we apologize for the inconvenience this has caused and wish you all the best xx

Posted 3 years ago

“1 - Fault in product Did not sit right very dissatisfied and disappointed. I sent photos which clearly showed the fault then was asked to post back item for the manufacturer to decide if there was a fault. Not happy at all. I felt that if it was decided that there wasn’t a fault I would not get a exchange or credit. I would end up with nothing. Other two items were perfect fit, strong and durable fabric, very happy. I won’t buy from swimwear galore again because of this.”

Helpful Report

Posted 3 years ago

Hi Debra, we are so sorry to hear that there was something not quite right with the item you ordered. We always endeavor to ensure that products are shipped to the utmost standard and so completely understand your frustration. If unworn and tags are attached, we encourage you to return your item to us and we can immediately process a refund or exchange. If your product, however, has been worn and you believe that there is a manufacturing fault, we still encourage you to return the item so that we can assess whether or not there has been a fault. We will offer a full refund or exchange if we can recognize the fault, or alternatively, will return the product back to you if not. We hope this clears up any confusion on our policy regarding faulty items, and apologize deeply for any confusion.

Posted 3 years ago

“We sent this back 15.12.21 wrong size to exchange it for a LARGE but it hasn't come back. The last tracking update was saying sitting in Mt Waverly depot as of 18.12.21? Still don't have an update since 18.12.21? Very fast from the original order to our address but very slow and poor if you return something.”

Helpful Report

Posted 3 years ago

Hi Shaun, we are so sorry to hear about the delay in your return! Unfortunately, due to COVID-19 and high parcel volumes, some customers are experiencing delivery delays. Our delivery partner Australia Post is working hard to ensure parcels are delivered as quickly as possible, but we deeply apologize for any inconvenience.

Posted 3 years ago

“I returned a product requesting another but didn't receive it”

Helpful Report

Posted 3 years ago

Hi Sue, we refunded your return on the 17/12/2021. We're deeply sorry for any confusion and invite you to contact us at enquiries@swimweargalore.com.au if you'd like us to help you find something more suitable xx

Posted 3 years ago

“Delivery not yet received due to postal network overload Ordered on 3rd December but not yet delivered as at 22 Dec.”

Helpful Report

Posted 3 years ago

Hi Kate, we're so sorry to hear that your parcel hasn't arrived as of yet! Unfortunately, as you mentioned, Australia Post is experiencing significant delays at the moment and so parcels may take a little longer to get to you. We will always ensure that all orders are dispatched within 1-3 business days, however, in order to ensure the speediest arrival possible :( I understand your frustration, although I have looked at your tracking and it is expected to arrive tomorrow, the 23rd of December. Thank you for your patience xx

Posted 3 years ago

“I have submitted a return for all items I purchased. Size did not fit for all 3 items.”

Helpful Report

Posted 3 years ago

Hey Toni, we're so sorry these items didn't fit properly :( We now offer styling sessions online and in-store where we can help you find the perfect style if that's something you're interested in! You can book here: https://www.swimweargalore.com.au/book-a-stylist

Posted 3 years ago

“Far too slow to process and send and then they send by express post. Hopeless”

Helpful Report

Posted 3 years ago

Hi Michael, thanks for your feedback! We're so sorry for this inconvenience, although unfortunately, Australia Post is still experiencing significant delays. We will always endeavor to make sure your order is processed and dispatched within 1-3 business days, but once with Australia Post this is sadly out of our hands

Posted 3 years ago

“I still haven’t received my order, it was meant to arrive a week ago :(”

Helpful Report

Posted 3 years ago

Hi Jen, we're so sorry your order still hasn't arrived. Unfortunately due to Australia Post's current delays, orders may take a little longer to arrive. But I have looked into this for you and can see that it's still in transit. We suggest contacting Australia Post directly by the end of the week :( xx

Posted 3 years ago

“Have not received order yet”

Helpful Report

Posted 3 years ago

Hey Deb. we're so sorry you're having issues with your order :( I've just had a look and our tracking system says your parcel was delivered on the 28th of October. We suggest contacting Australia Post directly, otherwise please feel free to contact us on 03 8574 0222 xx

Posted 3 years ago

“My parcel still HASN'T arrived!!!!! Not happy.”

Helpful Report

Posted 3 years ago

Hi Jacque! We're so sorry about this inconvenience :( Unfortunately this is out of our hands as Australia Post have had some significant delays. Your order was picked up on the 26th of October from here, so we strongly suggest contacting Australia Post directly. We hope your parcel arrives ASAP xx

Posted 3 years ago

“I am really really really unhappy. You sent a towel with security tag I’m out of pocket $80 as had to buy another gift. You just sent me a voucher to return it to you too swap over. Not happy and I’ve not yet sent it back because I’m so busy. You skills have offered a full refund or discount or credit note”

Helpful Report

Posted 3 years ago

Hi Katy, we are so sorry for this inconvenience :( We do offer free returns on all online orders within 60 days of purchase, so of course, would be more than happy to rectify this for you. You can find more info here: https://www.swimweargalore.com.au/returns xx

Posted 3 years ago

“I was going to return swimsuit as color wasn’t good for me but post office said cost to return was $72.00 from the USA! U have to be kidding me! That isn’t right!”

Helpful Report

Posted 3 years ago

We're so sorry the cost to return your swimsuit was so expensive. Unfortunately, this is out of our control, as international postage can have unexpected costs, which is why we state on our website for international orders "Original and return shipping costs are non-refundable and are at the customer's expense". Although we deeply value your feedback as we are constantly looking for ways to improve our service - thank you xx

Posted 3 years ago

“The swim wear I purchased was very poor quality and the zip broke first time of use . Very disappointing purchase from Zogg Swimmers”

Helpful Report

Posted 3 years ago

Hi Angela, we're so sorry that the zip has broken! This is certainly not okay and we apologize for the inconvenience. Please feel to contact our Customer Happiness Team so that we can rectify this for you on 03 8574 0222 or email enquiries@swimweargalore.com.au xx

Posted 3 years ago

“Refund due”

Helpful Report

Posted 3 years ago

Hi Mandy, unfortunately we have not yet received your return back just yet. This is most likely due to delays with Aus post at the moment. However, we do aim to process all refunds within 3-5 business days of receiving returned parcel, so we hope we can rectify this for you as soon as possible. Thanks so much :)

Posted 3 years ago

“I haven’t received my order yet”

Helpful Report

Posted 3 years ago

Hi Karen! So sorry to hear your order hasn't arrived yet. I've just checked on this for you and your order was shipped within 24 hours of placing the order but unfortunately, Australia Post is experiencing significant delays at this time due to Government lockdowns. We do hope you receive it soon! :)

Posted 3 years ago

Swimwear Galore is rated 4.8 based on 4,612 reviews