Swimwear Galore Reviews

Name: Swimwear Galore
Address: 6 Kingston Town Close, ,, 6 Kingston Town Close, ,, Oakleigh
Rating: 4.79

4.8 Rating 4,612 Reviews

95 %

of reviewers recommend Swimwear Galore

4.8

Based on 4,612 reviews

Shipping & Delivery
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

8574 0222

Email:

enquiries@swimweargalore.com.au

Location:

6 Kingston Town Close, ,,
6 Kingston Town Close, ,
Oakleigh
3166

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The top was too long,”

Helpful Report

Posted 2 years ago

We're so sorry to hear that you didn't love your purchase! We offer free returns and exchanges so that if something isn't quite right you can simply exchange it for something else with nothing lost! Please feel free to read more on our returns policy here: https://www.swimweargalore.com.au/returns xx

Posted 2 years ago

“I love the style and comfort of the bathers, but disappointed in how quickly the colours fade.”

Helpful Report

Posted 2 years ago

Thanks for the feedback! We're sorry to hear that your swimsuit faded so fast. We have sent you a private message in regards to your swimsuit. :)

Posted 2 years ago

“Love my bathers but on holidays now and the underwire has popped out very annoying and very disappointing”

Helpful Report

Posted 2 years ago

Thank you for your feedback, which is extremely important to us. We're sorry to hear that the underwire has come out. This definitely should not happen and is certainly not the quality we expect from this product. We encourage you to return this faulty product to us. We have sent you a private email to explain the returns process and how to access free return shipping. Please contact us here if you have any questions: https://www.swimweargalore.com.au/contact-us xx

Posted 2 years ago

“I am just waiting to see if my return has been received and processed. Thanks”

Helpful Report

Posted 2 years ago

I have checked on your returned parcel it was just delivered to us today. Once we receive a return it will take us up to 1-3 business days to unpack and process your return. Once your return has been processed you will be emailed the notification of this. You can contact us here with any further questions: https://www.swimweargalore.com.au/contact-us

Posted 2 years ago

“Hi I have a problem the swimsuit u sent me to small it size 26 but they are not”

Helpful Report

Posted 2 years ago

Thanks for the feedback! We're sorry to hear that the fit wasn't quite right but hope that our returns process was still easy and efficient for you. Please feel free to contact us so that we can help to find something more suitable! https://www.swimweargalore.com.au/contact-us

Posted 2 years ago

“I was happy with my second purchase but still waiting for my refund on the swimming costume and it’s been nearly 2 weeks since I returned them.”

Helpful Report

Posted 2 years ago

Thanks so much for your review Anne. I have looked into your return and can see that you have been refunded for your return. Please see your emails for the refund notification xx

Posted 2 years ago

“I was unhappy with the quality of the product I received and took it out on you with a 3-star review for selling such an inferior product.”

Helpful Report

Posted 2 years ago

We're so sorry to hear that you are not 100% happy with your purchase. We would love to help rectify the issues that you have been having with your purchase. Please contact us here so that we can look into your concerns with you: https://www.swimweargalore.com.au/contact-us xx

Posted 2 years ago

“I have recently bought Cabana Cross front bra & Retro high waisted pants, they fit accordingly. This is the 2nd pair of Sea Level swimmers I have bought. On the 1st pair of Sea Level swimmers after 6 months; The metal bra adjusters on the straps have rusted, making it hard to adjust the straps.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, which is extremely important to us. I’m sorry to hear that the metal adjusters are rusting. We have passed your feedback onto the Sea Level brand for product/ design feedback. As with anything metal hardware, it is very important to wash out your swimwear to remove all chemicals and salt from the garment. This will help to prevent the metal fixtures from rusting. xx

Posted 2 years ago

“Dang! They sent the wrong size so the item had to be returned.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, which is extremely important to us. We are so sorry to hear that there was a sizing issue with your order. I see that our customer service team has now rectified this issue. Please contact us if there is anything further that we can assist with.

Posted 2 years ago

“Very disappointed with beach bag I ordered online. Poor quality”

Helpful Report

Posted 3 years ago

We're so sorry to hear that you didn't love this bag! We totally understand your frustration, although we do offer free returns and exchanges for this reason. If something isn't quite right you can simply return/exchange it for something else with nothing lost! Please feel free to read more on our returns policy here: https://www.swimweargalore.com.au/returns xx

Posted 3 years ago

“I bought a size 14 but didn’t realise that cup size was DD-E . A bit big !”

Helpful Report

Posted 3 years ago

Thanks for the feedback Gemma. Yes, unfortunately, this particular style is cup fitting and best suited to sizes DD-E. In the future, you can always check the product description, where we state which cup size is best suited! Although, we also offer free and easy returns and exchanges, so would be more than happy to rectify this for you xx

Posted 3 years ago

“The company is efficient, it's not your fault that the swimsuit was unsatisfactory.”

Helpful Report

Posted 3 years ago

Oh no - we're so sorry to hear that you didn't love your swimwear! Although we do offer free returns and exchanges, so would love to rectify this for you More more info, please see here: https://www.swimweargalore.com.au/returns xx

Posted 3 years ago

“Could have purchased same swimwear cheaper elsewhere. Service and quality good though.”

Helpful Report

Posted 3 years ago

Thanks for your valuable feedback Sharron! We pride ourselves on offering swimwear that is of exceptional quality, and the price often reflects that. Although we understand that everyone's budget is different and so stock a range of different alternatives in price. Please feel free to contact our customer service team or book a stylist so we can help you find something more suitable xx https://www.swimweargalore.com.au/contact-us https://www.swimweargalore.com.au/book-a-stylist

Posted 3 years ago

“I love the straw hat I bought, but was disappointed with the way it was packaged, sent in a plastic bag. The hat now has creases in it. I would have expected it to be packed in a box for shipping.”

Helpful Report

Posted 3 years ago

Hi Lou - we're so sorry to hear about how your hat arrived to you :( We always try to take as much precaution as possible to ensure this doesn't happen, packaging hats with a plastic insert to keep the shape. But we understand your frustration and will endeavor to look into a way to fix this. We are so sorry again, but are glad to know that you love your hat regardless xx

Posted 3 years ago

“These fun cossies make my swim just that bit more enjoyable. Easy returns for sizes also makes shopping more relaxed.”

Helpful Report

Posted 3 years ago

Thanks for the great feedback xx

Posted 3 years ago

“I asked your chat what size I would be and they said l/XL . It is to big but it’s ok. My delivery took ages as it went to Tasmania, I live in Sydney”

Helpful Report

Posted 3 years ago

Hi Libby, thanks for your valuable feedback! We're sorry to hear that the sizing wasn't quite right. Whilst we can suggest a size we might think appropriate, unfortunately we can't always be sure as everyone's bodies are so different. This is why we offer free returns and exchanges, and invite you to return your product if you're not happy with it :) xx We're also sorry to hear about your postage problem. Sadly, once we hand off parcels to Aus Post, they're directly responsible for how it gets to you. Although we understand this major inconvenience and apologize deeply for your frustration xx

Posted 3 years ago

“Site could feature more photo of product and pricing is more than excessive. Swimwear arrived and fitted perfectly EXCEPT all the extra material in the bust area- not in proportion to the fitted foam cups that did fit me and sagged badly. Not impressed and returning product.😔”

Helpful Report

Posted 3 years ago

Thank you for your valuable feedback! We're so sorry to hear that you were not 100% happy with your experience. We always aim to include as many images as possible on our product pages (including front and back studio shots, campaigns and we're just integrating video now too), but will be sure to pass this feedback on :) The pricing typically demonstrates the quality and durability of our swimwear. Although, as we're aware of everyone's own budgets, we try to cater for more affordable items too! If you're searching for something in particular, please reach out to our Customer Happiness Team or Book A Stylist for us to help you find your perfect swimwear fit xx

Posted 3 years ago

“Disappointed that the elastic around the legs have deteriorated. The body of the swimmers are still very good. Took the swimming costume to a dressmaker and she said because of the sticky rubber it is diifficult/impossible to repair. This should not be the case. Advertising states that the garment is protected against chlorine. !! This is not true. How long am I expected to have a swimming costume made by Swimwear Galore before throwing it out because of this situation. I use my swimmers, in a pool about twice a month. Regards Ann Davies”

Helpful Report

Posted 3 years ago

Hi Ann, we are so sorry to hear about the elastic deteriorating. This should definitely not happen. Could you please email us at enquiries@swimweargalore.com.au so that we can assess and replace the swimsuit - thanks so much xx

Posted 3 years ago

“The order was filled and arrived before the expected date. The product was terrible (as per review below), which is why the lower score.”

Helpful Report

Posted 3 years ago

Hi Jaqueline, we thank you for bringing this faulty issue to our attention regarding one of the swim sets! We are so sorry to hear about this and would love nothing more than to rectify this for you. Could you please contact us here: enquiries@swimweargalore.com.au xx Thanks so much!

Posted 3 years ago

“Unfortunately the zipper was faulty, otherwise great fit and I'm looking forward to my replacement arriving soon.”

Helpful Report

Posted 3 years ago

Thanks for the feedback Lynne! We are so sorry to hear about the faulty product, but hope that our returns system was as easy and efficient as possible xx

Posted 3 years ago

Swimwear Galore is rated 4.8 based on 4,612 reviews