Swimwear Galore Reviews

Name: Swimwear Galore
Address: 6 Kingston Town Close, ,, 6 Kingston Town Close, ,, Oakleigh
Rating: 4.79

4.8 Rating 4,612 Reviews

95 %

of reviewers recommend Swimwear Galore

4.8

Based on 4,612 reviews

Shipping & Delivery
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

8574 0222

Email:

enquiries@swimweargalore.com.au

Location:

6 Kingston Town Close, ,,
6 Kingston Town Close, ,
Oakleigh
3166

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi Team, I have always bought from you given your products are always in good condition. However, with my recent purchase I have to have it exchange due to size. It was sent back to an old address and now I’m waiting for Aus post to redirect delivery. Fortunately, I have updated the delivery address before it was delivered. Still waiting for it to be delivered. If I may suggest, you might want to add return address on your return form. Since my expectation was it should be returned to the address the initial delivery was sent.”

Helpful Report

Posted 2 years ago

Thanks so much for your valuable feedback! We totally understand your frustration! We have sent you a private message in relation to your exchange delivery. We encourage you to contact us here going forward: https://www.swimweargalore.com.au/contact-us

Posted 2 years ago

“Sizing misleading. Ordered a size 16 in a brand I often wear. It was too small.”

Helpful Report

Posted 2 years ago

We're so sorry to hear that the fit was not right for you! We totally understand your frustration, although we do offer free returns and exchanges for this reason. So that if something isn't quite right you can simply exchange it for something else with nothing lost! Please feel free to read more on our returns policy here: https://www.swimweargalore.com.au/returns xx

Posted 2 years ago

“The hat purchased was squashed at the front, still trying to get hat into correct shape.”

Helpful Report

Posted 2 years ago

Thanks so much for your valuable feedback Karen! We're sorry to hear that your hat arrived crushed from the mail. We encourage you to contact us here: https://www.swimweargalore.com.au/contact-us as that is certainly not the way we expect products to arrive in the mail to you xx

Posted 2 years ago

“The swimwear I bought did not fit at all. I’ve previously bought swimwear of the same size which fit perfectly so I was extremely disappointed.”

Helpful Report

Posted 2 years ago

We're so sorry to hear that you didn't love the fit of this swimsuit! We totally understand your frustration, although we do offer free returns and exchanges for this reason. So that if something isn't quite right you can simply exchange it for something else with nothing lost! Please feel free to read more on our returns policy here: https://www.swimweargalore.com.au/returns xx

Posted 2 years ago

“Order cancelled for security’s reasons? Had to reorder and delivered in time A phone call from you would have been good”

Helpful Report

Posted 2 years ago

Thanks so much for your valuable feedback - we'll be sure to pass this on to our team xx

Posted 2 years ago

“Website good and delivery as expected”

Helpful Report

Posted 2 years ago

Thanks for the feedback Rory!

Posted 2 years ago

“The website wasn't clear to me or the order process that this company was located in Australia and that I would be responsible for shipping returns back to Australia from the US. The return would cost nearly 3x the cost of the swimwear. The customer service department was quick to confirm that they do not pay for returns. I am stuck with swimsuits that don't fit and I don't like or want and will unfortunately, go brand new into land-fill. I will not order from this company again. I would have not ordered had the website been crystal clear that all returns needed to go back to Australia.”

Helpful Report

Posted 2 years ago

Thanks so much for your valuable feedback! I’m sorry to hear that you had a disappointing experience, although our website does states in multiple locations that we are an Australian company. Please feel free to read more on our returns policy here: https://www.swimweargalore.com.au/returns xx

Posted 2 years ago

“The staff were pleasant enough but I had to approach a group of them to ask for assistance as they were busy talking amongst themselves when I entered. I was asked if I needed assistance in the change room after I had finished trying things on. When I had made my decision to purchase, I had to approach a team member that seemed annoyed that she had to stop merchandising.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, which is extremely important to us. I’m sorry to hear that you had a disappointing experience in one of our Stores. I would like to assure you that I have escalated your formal complaint to our Retail Manager, so that they can address this directly with stores and follow this up internally in accordance with our policies. This kind of feedback is extremely valuable to us, and we thank you for taking the time to bring it to our attention.

Posted 3 years ago

“Hardly any nice styles or appropriate sizes for me in store. Bought online but had to return due to sizing issue. Very expensive too.”

Helpful Report

Posted 3 years ago

We're so sorry to hear that you couldn't find anything suitable! :( In future, if you'd like assistance finding something in particular in your price range, please reach out to our Customer Happiness Team or Book a Stylist, as our team would be more than happy to help you find your perfect swimwear fit xx https://www.swimweargalore.com.au/contact-us https://www.swimweargalore.com.au/book-a-stylist

Posted 3 years ago

“Swimmers that arrived were different colour to the one in the picture. They were the same pattern but fluorescent colour rather than the colours presented in the pictures. I much prefer the colours in the picture to what arrived.”

Helpful Report

Posted 3 years ago

Thank you for your valuable feedback! We're so sorry to hear that the colour that arrived wasn't what you had expected. I've checked the colour of this product against the website, and whilst the colours match we understand that with the bright lighting of the studio, this could look slightly different :( We'll be sure to pass this on to our team, and thank you again for the feedback xx

Posted 3 years ago

“I felt the store was a mess and very hard to find sizes”

Helpful Report

Posted 3 years ago

We're so sorry to hear that you found our store a bit untidy and difficult to find sizes. We'll be sure to pass this valuable feedback onto our Management Team. Although, unfortunately, due to the impact of Covid-19, some of our stores are short of staff and are simply doing the best they can to keep up. But we'd love to help you find exactly what you're searching for! Please contact our Customer Happiness Team on 03 8574 0222 or email enquiries@swimweargalore.com.au and let's find your perfect swimwear fit!! xx

Posted 3 years ago

“Service was good Delivery punctual Product a crushed ruined hat”

Helpful Report

Posted 3 years ago

“The bottoms that I bought are not as high waisted as I had expected them to be based on the photos on the website. Also, the seam on the top that sits at the top of my chest rolls outwards over itself, so you can see the lining. So I am not particularly happy with my purchase especially considering the price.”

Helpful Report

Posted 3 years ago

Hi Lisa, we are so sorry to hear that your swimwear wasn't quite right. Although we do offer free and easy returns and exchanges within 60 days from date of purchase, if you are not 100% happy with your online order. You can find out more here: https://www.swimweargalore.com.au/returns We will also be sure to pass this valuable feedback onto our buying team xx

Posted 3 years ago

“The underwire has poked through the bathers. I am returning them”

Helpful Report

Posted 3 years ago

Hi Liz, we are so sorry that this happened! We always aim to ensure that every item sent out to customers is of the best quality and apologize deeply for this inconvenience. We do hope that you found our returns process easy and efficient despite this! xx

Posted 3 years ago

“Quick service and delivery but not a reliable source for purchasing swimwear online. Some swimwear is great when you try it on but as soon as it gets wet it doesn’t look or perform well. Unfortunately by then you’ve done your dash for exchanges and refunds. There are no exceptions to their rules for exchange. Disappointing. Better to try on in a store and get advice there.”

Helpful Report

Posted 3 years ago

We're so sorry this particular swimsuit didn't fit quite right! :( Due to hygiene reasons, however, we unfortunately cannot return a swimsuit once the hygiene sticker has been removed. In future, you can head in-store for one-on-one advice or you could book a stylist with us online too. You can find out more here: https://www.swimweargalore.com.au/book-a-stylist :) xx

Posted 3 years ago

“Haven't received my order yet nearly a month after ordering it”

Helpful Report

Posted 3 years ago

Hi Tamara, we're so sorry you haven't received your parcel yet! Unfortunately, due to Australia Post's current delays, it can take a little longer to receive. Although we recommend reaching out to them with your tracking number! xx

Posted 3 years ago

“The clothing is very high quality but the sizing was not correct for me. I have returned the bather top worth $134 but have not heard anything so am still hoping I get my refund.”

Helpful Report

Posted 3 years ago

Hi Sally, we're so sorry to hear that you haven't heard anything as of yet. Unfortunately Australia Post is incredibly delayed and sometimes it takes up to 3 weeks for us to receive your return. But rest assured, as soon as we receive your return we will process your refund within 3-5 business days xx

Posted 3 years ago

“Disappointed that the bikini top I purchased did not match the item pictured online. Different neckline, different clasp at back. Granted there is an exchange policy, however this is beside the point. The item sent should be an exact match of the pictured item, considering the item number matched, confirming the correct item was sent. It takes the trust out of online shopping if this is not the case. Based on this experience I’m not sure if I’ll shop online with Swimwear Galore again in the future.”

Helpful Report

Posted 3 years ago

We're so sorry our product wasn't a match to the one online. We've looked into this for you and rectified any incorrect images of this style. However, we do offer free and easy returns and exchanges within 60 days from date of purchase, so we'd be more than happy to refund or exchange this style for you.

Posted 3 years ago

“Disappointed swimwear not lined for price,Prompt delivery appreciated.”

Helpful Report

Posted 3 years ago

Swimwear Galore is rated 4.8 based on 4,612 reviews