Swimwear Galore Reviews

Name: Swimwear Galore
Address: 6 Kingston Town Close, ,, 6 Kingston Town Close, ,, Oakleigh
Rating: 4.79

4.8 Rating 4,612 Reviews

95 %

of reviewers recommend Swimwear Galore

4.8

Based on 4,612 reviews

Shipping & Delivery
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

8574 0222

Email:

enquiries@swimweargalore.com.au

Location:

6 Kingston Town Close, ,,
6 Kingston Town Close, ,
Oakleigh
3166

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not much of a variety for children.”

Helpful Report

Posted 1 year ago

Thanks so much for your valuable feedback Dianne- we'll be sure to pass your feedback on to our buying team.

Posted 1 year ago

“The advertised product was out of stock but Swimwear Galore allowed me to order it anyway then notified me a few days later that it was unavailable. Really poor form but as it turned out, I was able to find the same product direct from the designer/manufacturer for $40 less including postage. This tells me Swimwear Galore and over pricing products by a major amount. I am sorry now that I gave my daughter a voucher because she could do much better at any other shop.”

Helpful Report

Posted 1 year ago

We are so sorry for the glitch on our website that allowed you to place an order of an out of stock item. This is extremely inconvenient for you and we do apologies. If you ever find a product cheaper on another website we are able to price match. We try our best to be competitive with our pricing.

Posted 1 year ago

“My review is on the quality of of the product I found the service was very good 👍”

Helpful Report

Posted 1 year ago

Thanks for the great feedback! Sorry to hear this style wasn't quite right, we hope that you found our returns service easy and practical to use!

Posted 1 year ago

“Went to your Malvern store to buy a rash vest. Asked staff for a different size - she said there's one on the rack - didn't offer to help me look for it initially. Finally she looked, briefly, couldn't find so told me 'go home and order it online" This incurs a delivery fee - so very poor customer service. Weeks later went back in case it had been found - no got told one at the Mentone store but they couldn't transfer it. I did a click and collect - the Mentone staff took ages looking for it. Told me 'if we can't find it, we can't find it' !! I waited, and eventually, they did find it - under the counter, but something had gone awry with the system. Both stores had way below par customer service experiences. The staff at both stores seem grumpy and unhelpful. You have a great range of products - but given these experiences, I probably won't be back”

Helpful Report

Posted 1 year ago

I am so incredibly sorry that you had an unpleasant experience shopping with us instore. This is most definitely not the standards we hold ourselves to, nor the customer service we would expect from our teams. Please accept my sincerest apologies for any inconvenience this has caused you. We are always trying to better the customer shopping experience and would love to hear more about your experience. If you would like to discuss this further, we do encourage you to contact our customer service team on (03)8574 0222.

Posted 1 year ago

“Shipping time took too long for supposedly express shipping at $10 (6 business days). Next time I would just get the product from another place that ships quicker.”

Helpful Report

Posted 1 year ago

Thanks for the feedback! Once your order has been placed it will be dispatched within 1-3 business days. All parcels are sent via express post which usually takes 1-3 business days for deliver within metro areas after dispatch. We're sorry to hear that you were unhappy with the delivery time for your order xx

Posted 1 year ago

“I bought three pieces and found the sizing and quality a bit off. The white Summer dress was thin like toilet paper and smaller than normal size. The boys swim rash was also smaller sized than stated. The women’s back swimmers were ok. I wouldn’t purchase from this site again.”

Helpful Report

Posted 1 year ago

Thanks so much for your valuable feedback! We're sorry to hear that the fit wasn't quite right but hope that our returns process was still easy and efficient for you. Please feel free to contact us so that we can help to find something more suitable! https://www.swimweargalore.com.au/contact-us

Posted 1 year ago

“Sizing is too small.”

Helpful Report

Posted 1 year ago

We're so sorry to hear that the size wasn't right you! We totally understand your frustration, although we do offer free returns and exchanges for this reason. So that if something isn't quite right you can simply exchange it for another size with nothing lost! Please feel free to read more on our returns policy here: https://www.swimweargalore.com.au/returns xx

Posted 1 year ago

“Wasn’t even packed for dispatch for 3 days. Paid for express post (the only option), and took over a week from ordering.”

Helpful Report

Posted 2 years ago

Hi Melissa, thank you for your valuable feedback. We do try to state as clearly as possible in our shipping policy to allow 1-3 business days for ordering and dispatch. Whilst we do understand your frustration, we aim to provide express shipping to ensure that all of our customers receive their orders as soon as possible. We do offer free express shipping on all AUS orders over $100 as well.

Posted 2 years ago

“Quality is great but first order was not as it looks online also I am a 12-14 so I ordered a 14 way to tight so I returned the item which was not a problem I then bought a different style which was black and white on line and I ordered a size 16 with the hope it would be a fit, alas it was not white and black but a beige and black and even the 16 was still too tight. So for the price you pay for the item you would expect it to be right. Won’t be buying from them again.”

Helpful Report

Posted 2 years ago

Hi Naomi, thank you for your feedback, which is very important to us. We are sorry to hear that the swimsuit wasn't what you expected. We do offer free returns, so feel free to return it and we can set up a virtual styling session so we can find the perfect swimsuit you will love! xx

Posted 2 years ago

“Despite being express post - I still haven't received my order which means I have no bathers for holiday. While the problem is with Aus Post - I feel that more could be done to follow up where it is, and potentially sorting out a replacement delivery,”

Helpful Report

Posted 2 years ago

Hi Glenys, we are so sorry that your order didn't arrive in time for your holiday. But unfortunately, like you mentioned, this was out of our hands due to a delay with Australia Post. We can see that your order was delivered yesterday, but apologize for any inconvenience.

Posted 2 years ago

“I havnt received my refund yet and the sizing on the costume was completely wrong. A warning on the website should be made.”

Helpful Report

Posted 2 years ago

Hi Anna, thank you for your valuable feedback! I have just checked and your refund was completed this morning (please allow 1-3 days for funds to appear). We are sorry for this delay. Once we receive your parcel it is processed within 3-5 business days, but due to the peak of summer this may be extended by a day or two. We thank you for your patience and understanding xx

Posted 2 years ago

“While I really like the tankini top and the fit is good, the item arrived dirty with fake tan stains and lipstick on the lining. I don’t think this is acceptable but I couldn’t be bothered sending it back for an exchange. I also think that better quality control is needed to make sure this sort of thing doesn’t happen. The fake tan stain has not completely gone even after several washes 😖. I don’t think I have the confidence in the business to purchase from them in the future.”

Helpful Report

Posted 2 years ago

Hi Susan, I am so sorry to hear that your order arrived like this. This is not the service we aim to provide to our customers and we will be addressing this internally to ensure that it does not happen again. Our Customer Service Team will be in contact with you directly to try and rectify this with you. But once again, we are deeply sorry.

Posted 2 years ago

“As a business and the available offerings and ranges, swimwear galore are amazing. However the bathers I ordered on this occasion had to returned as they just didn't fit me as I would have liked. Swimwear galore are great to deal with. Returns aren't a problem. I'm sure I'll find the right fitting swimsuit eventually.”

Helpful Report

Posted 2 years ago

Thanks so much for your feedback!! We're thrilled to hear that you had such a great online shopping experience with us.

Posted 2 years ago

“The tog wash arrived open and had leaked all through my package onto my togs.”

Helpful Report

Posted 2 years ago

“Unfortunately for me my swimwear was sent to my street address in a different state. I have tried to notify the address they sent to but I have had no response. How do I rectify this?”

Helpful Report

Posted 2 years ago

“Swimsuit did not suit mes so had to return and as there was no return barcode included post office charged for postage it has now been three weeks and I have heard nothing and no refund.”

Helpful Report

Posted 2 years ago

Thanks for the feedback!. All of the information on how to make a return and access free return shipping is included in with your order. Should you have trouble generating this free return label we encourage you to contact us so that we can assist you - https://www.swimweargalore.com.au/contact-us

Posted 2 years ago

“I was prepared to write a nice review until i saw the image on the email, it misrepresent most women and shows lack of diversity”

Helpful Report

Posted 2 years ago

Thanks so much for your feedback Jennifer. We are still a small company and are unable to shoot all of the images our self inhouse so we are at the mercy of the individual brands images at times. The images that we do shoot ourselves we go out of our way to find a diverse and inclusive array model in sizes, cup sizes and ages. At Swimwear Galore we believe every body is different, and every body is beautiful and we want to ensure that all women feel empowered to rock what they've got in our swimwear. xx

Posted 2 years ago

“I ordered and received the swimwear promptly. I was very happy with my choice but realised that I needed the larger size. I followed the instructions to access the free return service requesting exchange to the next size up. So far so good. But instead of receiving the replacement I was told that my reimbursement was in progress. Did they not read my instructions or do I need to reorder?? I look forward to hearing”

Helpful Report

Posted 2 years ago

Thank you for your feedback Rosemary. We are really pleased that you love the products and are pleased with the prompt service. We apologise for the error in refunding you instead of processing an exchange. We will send you an email in regards to this.

Posted 2 years ago

“Very prompt delivery. But not flattering at all, I have returned it 6 days ago, waiting on my refund. Thanks.”

Helpful Report

Posted 2 years ago

Thanks for the feedback Victoria! We're sorry to hear that the fit wasn't quite right but hope that our returns process was still easy and efficient for you. Once we receive your returned parcel it will take us up to 3 business days to unpack and process your return. Once your return has been processed you will receive an email notification of this. xx

Posted 2 years ago

“I am normally a size 14 or 16 so I measured myself & used your sizing details & ordered a size 16. Unfortunately the size 16 pair of bathers I received were too small. Your sizing details are not accurate. It is a pity as a really liked the look of the bathers. I had to return the bathers for a refund as you didn’t have a larger size.”

Helpful Report

Posted 2 years ago

We're so sorry to hear that you didn't love the fit of this leg suit! We totally understand your frustration, although we do offer free returns and exchanges for this reason. So that if something isn't quite right you can simply exchange it for something else with nothing lost! Please feel free to read more on our returns policy here: https://www.swimweargalore.com.au/returns xx

Posted 2 years ago

Swimwear Galore is rated 4.8 based on 4,612 reviews