“I live in the UK for 5 years and without hypocrisy I would like to say that I have had other insurance companies and they are all very similar including Devit! despite its price I am very satisfied with your assistance without counting on the credibility that is great and well indicated congratulations to all of devit and thank you”
“Not limited to South Shields, rather the entire Swinton.
Their car breakdown is not worth the paper it's written on. I have been a customer of Swinton for 4-5years for breakdown. I have National recovery that states if it cannot be repaired at the roadside they will take it to a garage. I pay for and have a contract for 24 hour recovery, 7 days a week and to a garage if required. All very well you might think, however, no, no, no.
My car broke down yesterday, the breakdown came, it was the clutch so could not be repaired at the road, obviously I would like it taken strait to a garage... however, here is where Swinton logic and misleading policy comes into play. It was the evening and all the garages were closed, so I had no option but to have the car towed to the safest place in the meantime- my address. As they were unable to fulfil their contractual obligation at that time- to take it a garage then I would (as would anyone) expect that the service I have paid for to be carried out in full and consequently, completed when it is possible to do so. Hence, take it to a garage when it's open.
As soon as the garage opens I ring them and then I call Swinton to arrange for them to collect my car to complete the service I pay for, what they were unable to complete the previous night. I was informed that they wouldn't collect it because I don't have Home Start. Obviously, I inform them that this is a continuation of a service that were unable to carry out ...etc. etc. Get no where with complete simpletons, who are unable to deviate from a rehearsed script.
I pay for and have agreed contractually for 24 hours breakdown, 7 days per week. However, as garages are actually only open 9- 5 they have been charging me for a service that they won't provide. To be taken to a garage as agreed then my car needs to breakdown during office hours 9-5 and we all know that cars are never that convenient. Hence, the policy they have mislead me with can only be validated 8 hours per day and 6 days per week. Hence if I (or anyone for that matter) is unlucky enough to break down the other 16 hours per day or on a Sunday- screwed. The policy that has been agreed is invalid as there are no garages open and they will worm their slimy little crooked bodies out completing their obligations when they are able to.
Yes, I have cancelled my breakdown and yes, I have lodged a complaint in view to taking it up with the financial ombudsman. Just found out that they have previously been fined for miss selling so it appears not much has changed.”
“First they cut the number of swinton main street premises and now they are cutting the number of policies that they have to offer - its all about cutting costs and maximise profits for the company. They claim to be putting 'the customer at the heart of everything we do' - RUBBISH! As a policy holder, I have just been informed that they are stopping my policy because it is too specialist and they are reducing the number of policies to just two. I will not be insuring with this company again.”
“I must say up to this weekend i would say swinton well good but on Wednesday 12/4/17 i had to get in touch to give them update for a new quote as my ins runs out tomorrow and they said they would get straight back to me with a new quote they also asked what no claims i had on present vehicle, i thought no claims went on whether or not you have made a claim at all not whether or not made a claim on the vehicle you were insuring so at this mo could only give 3 out 5 n that's because they were a good deal”
“I renewed my motor insurance with Swinton insurance brokers and was eventually quoted a figure of £586. I paid it but as a mater of interest contacted the AA who quoted £386. I am now wondering where the £200 is actually going as the insurance was provided by the same company AXA 35. I have requested a refund which has been promised within 5 days. AA good Swinton BAD. I have dealt with this company since 1975. Never again.”
“Appalling customer service in Sunderland branch. I made a formal complaint to Swintons' national complaints team who dealt with it in a very prompt and professional manner however feedback was no action would be taken by manager of branch.”
“Called in to Swintons office for my car insurance and found the staff very helpful and with all information I received and the quote found for my car insurance I am well satisfied, thank you Swintons.”
“Swinton can find the cheapest policy; but only if you go through a comparison site. Contacting Swinton direct is a mistake in my experience, as the person answering your request is after a commision.”
Hi David,
I am sorry to hear of the difficulties that you have encountered regarding your policy documents. If you could please provide further details by emailing social.media@swinton.co.uk, I would be happy to look into the matter for you.
Regards
Pete
