“I recently had the unfortunate pleasure of needing their services because someone drove into me. They passed me to a legal company called Quindell who are part of Swinton. The whole experience was terrible and I was left feeling that it had all been my fault and their customer services team where uneducated at best and dam right rude. Never again, moved all my insurance to different provider.”
Hi,
I am sorry to hear of the difficulties that you have encountered regarding your policy. If you could please provide further details by emailing socul.media@hotmail.co.uk, I would be happy to investigate the matter for you.
Regards
Pete
Hi Georgina,
I am sorry to hear that you are unhappy with the service that you have been provided. If you could please email details pf your complaint to social.media@swinton.co.uk, I would be happy to investigate the matter for you.
Regards
Pete
“Swinton cancelled the policy unilaterally and did not inform me by email despite email initial confirmation. ,They then charged me half the insurance for one year for one month that the car was insured. Avoid”
Hi Laurence,
I'm sorry to hear this and would like to assure you that Swinton does not intentionally contact customers without their consent. If you could please email your details to social.media@swinton.co.uk and we will arrange to have these emails stopped.
Regards
Pete
“They are rubish and cancelled my polacy without telling me and it was for no reason when i spoke to them they was wanting to restart it but expected me to pay a fee of 90 for closing the other policy .”
Hi, Sorry to hear this, can you please email your address details and postcode to social.media@swinton.co.uk and i will locate your policy and help, cheers Mike
“This is without doubt the worse insurance company I've ever had to deal with. They don't listen and are run by compleat incompetent staff. I would never have anything to do with them again.”
Hi Karsten,
I am sorry that you are unhappy with the service that you have received. I you could email the details to social.media@swinton.co.uk, I would be happy to look into them for you.
Regards
Pete
Hi Steven,
I am sorry to hear that you are unhappy with the service that Swinton has provided. If you could please email your concerns to social.media@swinton.co.uk, I would be happy to investigate them for you.
Regards
Pete
Hi Gary,
I am sorry to hear that you are unhappy with the service that you have received. If you could please provide us with details regarding this matter, I would be happy to look into this for you. You can contact me at social.media@swinton.co.uk.
I look forward to hearing from you.
Regards
Pete
“They terminated my contract within 3 weeks then made us pay for the month and a 50 pounds charge also had our deposit as well total cost of 145 which is descusting.”
Hi Tim,
I’m sorry to hear that you are experiencing difficulties with your No Claims Bonus. Can you please email social.media@swinton.co.uk with your details to that I can look into the matter?
Regards
Pete
“My car broke down and had to be scrapped. I got a different one but swinton wanted more than £150 more than I had been quoted from another company. They then had the audacity to charge me nearly £70 to cancel my contract and go with the cheaper provider.
Will never use them again, what a joke this firm is......................................”
Hi Toni,
Sorry to hear this, can you please email us at social.media@swinton.co.uk with your address details so i can locate your policy and help.
Cheers
Mike
“For PRICE, they were shown as the cheapest. For CUSTOMER SERVICE they are an appalling comedy act that needs some award. Total garbage. Unprofessional, immature, no empowered actions at all (we'll have to check; I'll just ask; that's what it says; I'll see my manager). Never EVER received an acknowledgement to emails, just a posted letter around TEN DAYS after raising a query (so was uninsured? we'll never know). BIKERS- if they can run race teams and spemd millions on nice offices and staff perks, your claim may be a little down their list of priorities - only guessing).”
“I wrote to them twice. Got no reply. Went on site had quote. We contacted them direct but ended up paying more than quoted. We were told we would get £50 for changing but then told because we actually spoke to them and had to pay a different price we did not qualify. We will not be doing this again”
“Customer service was rubbish. The policy was easy to sign up to but Swinton make it almost impossible to leave then once the documents are signed. There are a lot of hidden clause in the fine print so please read carefully before buying the policy.
When I sold my car and tried to cancel the policy was told I needed to pay all the cost of the insurance even if I don't have the car. Swinton refused to give me my no claims bonus so I was forced to continue the policy with them. They don't explain things clearly and I would not recommend them.”
Hi.
Thank you for taking the time to provide feedback. Details of your feedback have been passed to myself here at Swinton to review. I'm sorry to hear you are unhappy. Can I ask that you email further details to social.media@swinton.co.uk so I can investigate this further.
Kind regards.
Adam
“i brought a different car swinton do not insure 2 cars.so took up insurance with another company.i then sold my car and cancelled insurance with swinton.had payed the year up front.the insurance lasted 5months i got nothing back and they actually said i owe them 94pence.i will never take insurance out with them again.”
Hi.
Thank you for taking the time to provide feedback. Details of your feedback have been passed to myself here at Swinton to review. I'm sorry to hear you are unhappy. Can I ask that you email further details to social.media@swinton.co.uk so I can investigate this further.
Kind regards.
Adam
