This people are well know professional scammers, everything about them is a lie. My experience here was terrible, i got introduced to Arvella Forte who got my withdrawal out and got myself out completely, when i needed the most. Please be careful while investing here withdrawal is almost never possible, that's the mistake i made , i kept paying fees to get a withdrawal out,which never happened. So don't give them a cent of your hard earned money, and report them to (N0rt0n. intelligence) get it back, and stay off their tracks.
Henceforth, If your money is still in this platform, there is still a chance of you getting your refunds, if you got evidence (transaction history) I would recommend you to file a report immediately to (sirdaverecovery at p r o t o n dot me) to help you out with recovering your Funds/Assets.