Switcher.ie Reviews

Name: Switcher.ie
Address: Independent House, 27-32 Talbot Street, Dublin 1, Dublin
Rating: 4.72

4.7 Rating 1,073 Reviews

96 %

of reviewers recommend Switcher.ie

Company Reviews

Metrics

Info

4.7

Based on 1,073 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

About Switcher.ie:

Switcher.ie is a leading Irish price comparison website for electricity, gas, broadband, TV, home phone and SIM-only mobile plans.

Our service is impartial and free. We help you to easily compare and switch to the best deals, so you can lower your household bills across a wide range of products and services like gas and electricity, broadband, TV, home phone, and SIM-only mobile plans.

Switcher.ie is accredited by the Commission for Energy Regulation. This means Switcher.ie is an independent, impartial and correct source of information for consumers to use when searching for accurate comparisons of Irish energy suppliers.

Visit Switcher.ie to get exclusive deals and money-saving tips on energy, broadband, TV, and mobile phones from Ireland’s leading price comparison website.

Visit Website

Email:

customerservice@switcher.ie

Location:

Independent House,
27-32 Talbot Street,
Dublin 1
Dublin
D01 X2E1

Write Your review

Tell us how Switcher.ie made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Switcher.ie 5 star review on 21st March 2019

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just did a Broadband price comparison myself via all the provider websites and when I do the same search on Switcher.ie they Do NOT show all providers including Sky which happens to be the current cheapest offer”

Helpful Report

Posted 2 months ago

“I received a call from Switcher on March 20, where I provided details for a call back regarding Vodafone deals. We discussed a new contract with Vodafone, and I was told to wait 5 days for a technician to contact me and for DPD to deliver the modem box. However, despite waiting patiently, I didn't hear anything from them. Given the lack of communication, I'm reconsidering staying with Vodafone for 1 Gigabit service, especially since I'm currently with Virgin Media's 500mbps broadband. If I don't receive any contact or information about the Vodafone contract soon, I'm inclined to switch to a different provider, such as Eir or Vodafone, without using Switcher and contacting them directly.”

Helpful Report

Posted 11 months ago

Thank you for your review. Your feedback is greatly appreciated. We regret to hear of this delay where we'd like to raise this important feedback with Vodafone directly for investigation. At your earliest convenience, could you provide us with your switch reference Id, please? In order to request the initial callback, you would have submitted an online application via our website. Your switch reference Id can be found in the Switcher.ie confirmation email issued to you following the submission of your online application to Vodafone. This will allow us to locate your application and in turn, escalate this matter with Vodafone for investigation. We're available by email at customerservice@switcher.ie between 9am-5pm weekdays. We hope to hear from you, The Switcher.ie team.

Posted 11 months ago

“Terrible service. Signed up to switch but was never contacted by new company. Emailed switcher who said they'd get a rep to ring. Never did. Rang the new company myself and the deal switcher has on site is not correct. Emailed switcher and they told me that I was offered different deal, which was not true. A week later and they still haven't sorted this. Going elsewhere to find a new provider. Poor customer service.”

Helpful Report

Posted 2 years ago

“I used switcher.ie to switch my gas supplier from Energia to Iberdrola in Late April. We are being told to shop around and look for more competitive deals. I signed up to Iberdrola and the month after i get an email saying they are increasing the ESB by 12.5% and Gas by 8.5% next month. What is the point of using switcher.ie as a customer if the supplier can turn around to a new customer after a month and dramatically increase their prices for new customers. Wont ever be using switcher.ie again and will be saying good bye to Iberdrola too (oh yeah, that will cost me 50 euro! too but its worth it).”

Helpful Report

Posted 3 years ago

“They give out awards to these type of companies https://gomo.ie/about-gomo/”

Helpful Report

Posted 4 years ago

“I switched to Pure Telecom and thought all was well until I got a 10Euro extra charge for the DD I thought they had sorted did not go through and is not my fault.”

Helpful Report

(Broadband) - Posted 7 years ago

“Confusion of offer betwewn virgin media and you very disapointed will never use switch aagain”

Helpful Report

(Broadband) - Posted 7 years ago

Hi Olivia, Thank you for leaving your review. We have emailed you regarding your feedback and look forward to hearing from you soon. With thanks, The Switcher.ie Team.

Posted 7 years ago

“you had sold me me a package that does not exist with sky. I want my initial payment refunded immediately.”

Helpful Report

(Broadband) - Posted 8 years ago

Hi Annie, Thank you for submitting your review of Switcher.ie. All of the Sky plans listed on Switcher.ie are authorised by Sky however availability is location dependant we're afraid. Availability will be confirmed with you upon contact by a Sky advisor where your address can be checked in order to determine whether service will be available. We do advise this on the Sky application form. ?We have contacted Sky to bring this matter to their attention and they have kindly requested for you to get in touch with their customer care team directly where details of this can be discussed with you directly and hopefully resolved. You can reach the Sky customer care team on 0818 719 819. Kind regards,The Switcher.ie Team.

Posted 8 years ago

“i had to contact my old provider my self”

Helpful Report

(Broadband) - Posted 8 years ago

Hi Aidan, Thank you for your review and providing feedback on your switching experience. For broadband, we do handle all of the set-up details for your new plan in conjunction with your new supplier, however we do advise on Switcher.ie that you will need to make sure you give your current broadband provider the specified notice to cancel your current contract to ensure you’re not charged after you’ve switched provider. Thanks again for your feedback. Kind regards, The Switcher.ie Team.

Posted 8 years ago

“Delay in insalling of the broadband”

Helpful Report

(Broadband) - Posted 8 years ago

Hi Muthana, Thank you for leaving a review. We're sorry to hear that Vodafone were delayed in the process of installing your broadband service and hope that you are now fully set up. If you have any queries regarding your service or are still having issues with your installation you can reach Vodafone's dedicated customer care team on 1907 where assistance can be provided. Kind regards, The Switcher.ie Team.

Posted 8 years ago

“The switch process is way to long Imay still not switched over”

Helpful Report

Posted 8 years ago

“Not user friendly platform. Should be more simplified”

Helpful Report

Posted 8 years ago

“Switched to energia after seeing that new customers get 150 euros back. Never got anything , never heard from anyone and never got any special offers or anything even though im a new customer.”

Helpful Report

Posted 8 years ago

Hi Geoffrey, Thank you for submitting your review. Energia's - Clever Dual Fuel (Web EXCLUSIVE) tariff is not inclusive of €150 cashback however customers who apply for this plan can avail of a discounted unit rate - 26% off electricity & 25% off gas. These discounts should have been applied to your account however if not this can be raised directly with Energia's customer care team on 1850 405 405 where full details of your account can be discussed. Thank you Switcher Customer Care

Posted 8 years ago

Switcher.ie is rated 4.7 based on 1,073 reviews