“
Im going with 2 starts because they actually refunded us, shipping included.
”
posted 7 months ago
- Larissa
“
Given 20% refund at this point but not happy at all.
”
posted 1 year ago
- Anonymous
“
I ordered a vanity table but then changed my mind and cancelled it before it had been dispatched. I was advised that this was no problem and that I would recieve a refund in 5-10 days. It has been 7 weeks and despite regular assurances that it has been processed I have yet to receive any refund.
”
posted 1 year ago
- Anonymous
“
TERRIBLE COMPANY!!!!
Avoid at all costs, save your money and stress levels, furniture damaged, then faulty, then they don't refund your money when they say they will. Wish I'd never ordered from them!
”
posted 1 year ago
- Anonymous
“
Or maybe someone else rejected this item and Swoon palmed it off to me?
Having seen how hard it is to return anything or get a refund from Swoon, I'm not going to bother.
”
posted 1 year ago
- RN
“
The resolution options I was offered was a full refund, or I could choose a replacement item, but only from the Speedy Design section.
”
posted 1 year ago
- Emily H
“
Damaged item, difficult to get a refund
Delivered a damaged item, cracked marble table, clearly damaged.
”
posted 1 year ago
- Anonymous
“
Weeks after the event I am still waiting for a refund for a chair that they have lost.
”
posted 2 years ago
- No chair, no refund, no hope!
“
We’ve now reached 18 weeks since I first placed my order and I’ve got no bed, no compensation, still no refund, a huge amount of wasted time (and annual leave!), and no trust or faith in Swoon as a company whatsoever.
”
posted 2 years ago
- Anonymous
“
They then missed that I asked for a refund and asked me again what I wanted two weeks later.
”
posted 2 years ago
- Anonymous
