Swoon Editions Reviews

Name: Swoon Editions
Rating: 1.19

1.2 Rating 188 Reviews

4 %

of reviewers recommend Swoon Editions

Company Reviews

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Metrics

1.2

Based on 188 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swoon Editions 1 star review on 13th July 2024

Anonymous

Swoon Editions 1 star review on 29th May 2022

Kimberley

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered a side board 7 months ago in November 2017. We ordered the furniture on the basis it would be delivered February 2018 as advertised. The first time the furniture was delivered it was delayed by a month and when it finally arrived it was smashed and had to be returned. The customer service team offered us a replacement but said it couldn’t be delivered until June. We agreed as we had ordered a matching piece of furniture and didn’t want to have to return both items. It’s now June and we have been contacted stating the delivery is delayed until end of July. This is unacceptable. We cannot wait 8 months for a sideboard while swoon benefits from having our money. We have contacted the quality team twice in the last 4 days and got no response. Appalling service”

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Posted 6 years ago

“The worst customer service I experienced in my life I been trying to speak to them for the last 4 days. They been paid for a chest of drawers since February and we been told by one of their pathetic emails that it will be delivered some time in June the most unhelpful unprofessional company. Sadly we decorated the room with the colour of the chest we ordered otherwise I would have cancelled the order no wait I will put up with a company like SWOON TOTAL NIGHTMARE”

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Posted 6 years ago

“ORDERING WAS STRAIGHT FORWARD FOR A CHEST OF DRAWERS WHICH IT TOOK 4 MONTHS TO BE DELIVERED THEY NEVER CONTACTED US NEVER REPLY TO OUR EMAILS A NIGHTMARE NEVER AGAIN WILL ORDER ANYTHING FROM THIS COMPANY THE WORST COMPANY”

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Posted 6 years ago

“both items i ordered were damaged. Carolina responded to my complaint and asked for photos . I e mailed photos as directed and have not heard another thing. No response to messages , Carolina mysteriously vanished , phone called simply cut off by Swoon. Terrible company - DO NOT USE SWOON”

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Posted 6 years ago

“Awful Compny to say the least!!! I am really frustrated with SWOON Edition, we ordered our sofa back in November and now it is April and not delivered. after sending many emails and call drops fromt heir ends, they notified us that the product was not int he best quality, then they have to delay for 4-6 weeks and we have waited and waited and just yesterday they sent me update email that they are delayed for another 4-6 weeks, until when do we have to wait. it is almost 6 month to order this sofa. Never and ever again from this company it is Scam and good knows where they are getting their product from. I wish i was reading reviews about SWOON before ordering, if i did i will never order from them as i read most reviews, they are all fit with me case. Be Aware!!!”

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Posted 6 years ago

“They are simply fantastic! Super organized, super helpful, super competent and super friendly!”

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Posted 7 years ago

“I ordered a console table a year ago. Today a coffee table was delivered to me- the THIRD time this has happened after Swoon has told me each time how sorry they are and how they will sort it out. Customer service people actually very nice but never come across such breathtaking incompetence.”

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Posted 7 years ago

“Very easy to select the type of furniture that we needed and follow up customer service was excellent”

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Posted 7 years ago

Swoon Editions is rated 1.2 based on 188 reviews