Login
Start Free Trial Are you a business?? Click Here

Swoon Editions Reviews

1.2 Rating 187 Reviews
4 %
of reviewers recommend Swoon Editions
1.2
Based on 187 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 10%
Accurate And Undamaged Orders
Greater than 36%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Visit Website

Write Your review

Swoon Editions 1 star review on 13th July 2024
Anonymous
Swoon Editions 1 star review on 13th July 2024
Anonymous
Swoon Editions 1 star review on 13th July 2024
Anonymous
Swoon Editions 1 star review on 13th July 2024
Anonymous
Swoon Editions 1 star review on 13th July 2024
Anonymous
Swoon Editions 1 star review on 29th May 2022
Kimberley
Swoon Editions 1 star review on 29th May 2022
Kimberley
33
Anonymous
Anonymous  // 01/01/2019
We ordered a side board 7 months ago in November 2017. We ordered the furniture on the basis it would be delivered February 2018 as advertised. The first time the furniture was delivered it was delayed by a month and when it finally arrived it was smashed and had to be returned. The customer service team offered us a replacement but said it couldn’t be delivered until June. We agreed as we had ordered a matching piece of furniture and didn’t want to have to return both items. It’s now June and we have been contacted stating the delivery is delayed until end of July. This is unacceptable. We cannot wait 8 months for a sideboard while swoon benefits from having our money. We have contacted the quality team twice in the last 4 days and got no response. Appalling service
Helpful Report
Posted 6 years ago
The worst customer service I experienced in my life I been trying to speak to them for the last 4 days. They been paid for a chest of drawers since February and we been told by one of their pathetic emails that it will be delivered some time in June the most unhelpful unprofessional company. Sadly we decorated the room with the colour of the chest we ordered otherwise I would have cancelled the order no wait I will put up with a company like SWOON TOTAL NIGHTMARE
Helpful Report
Posted 6 years ago
ORDERING WAS STRAIGHT FORWARD FOR A CHEST OF DRAWERS WHICH IT TOOK 4 MONTHS TO BE DELIVERED THEY NEVER CONTACTED US NEVER REPLY TO OUR EMAILS A NIGHTMARE NEVER AGAIN WILL ORDER ANYTHING FROM THIS COMPANY THE WORST COMPANY
Helpful Report
Posted 6 years ago
both items i ordered were damaged. Carolina responded to my complaint and asked for photos . I e mailed photos as directed and have not heard another thing. No response to messages , Carolina mysteriously vanished , phone called simply cut off by Swoon. Terrible company - DO NOT USE SWOON
Helpful Report
Posted 6 years ago
Awful Compny to say the least!!! I am really frustrated with SWOON Edition, we ordered our sofa back in November and now it is April and not delivered. after sending many emails and call drops fromt heir ends, they notified us that the product was not int he best quality, then they have to delay for 4-6 weeks and we have waited and waited and just yesterday they sent me update email that they are delayed for another 4-6 weeks, until when do we have to wait. it is almost 6 month to order this sofa. Never and ever again from this company it is Scam and good knows where they are getting their product from. I wish i was reading reviews about SWOON before ordering, if i did i will never order from them as i read most reviews, they are all fit with me case. Be Aware!!!
Helpful Report
Posted 6 years ago
They are simply fantastic! Super organized, super helpful, super competent and super friendly!
Helpful Report
Posted 7 years ago
I ordered a console table a year ago. Today a coffee table was delivered to me- the THIRD time this has happened after Swoon has told me each time how sorry they are and how they will sort it out. Customer service people actually very nice but never come across such breathtaking incompetence.
Helpful Report
Posted 7 years ago
Very easy to select the type of furniture that we needed and follow up customer service was excellent
Helpful Report
Posted 7 years ago
Swoon Editions is rated 1.2 based on 187 reviews