Swordis have a Customer Happiness Grade of B. Customers love their prices and customer service and are happy with their delivery and refunds.
“
This is the highest quality blade I've seen in the price point.
”
- SpaceGhost1822
“
Katana Bat Sword is beautiful. Exactly as pictured, even more stunning in person. Well packaged for shipping, great price, nice quality.
”
- Anonymous
“
I never expected to see this kind of work for the price I paid.
”
- Dr. Bob Thomas
“
After I placed my order, David was in touch with me to confirm delivery with a personal e-mail.
”
- Xenia
“
Recently, I ordered a katana made by Shadow Dancer. I've never had any of their swords before so I thought I would give it a try. I placed the order and received a confirmation email and a date of when to expect delivery. The sword was well packed and arrived in a very good shape. There was about a week's delay but eventually came as promised.
”
- Santiago Lopez
“
Great website, loads of choices, many badass swords for anyone who loves cosplay. Shipping was a bit tricky on my end because my package kept being sent back to the distribution center even after it said out for delivery. I finally had to find a ride there just to get the sword.
”
- Sasha P.
“
Customer support was quite rude when I said I wanted a refund for the delay. They told me I could return it and only then I will receive the refund. I opted to keep since return is too much trouble.
”
- Watts
“
Just wanted to drop by and give 5 stars and a big thanks after receiving a sword that was slightly damaged. They took full responsibility, even though it wasn’t their fault. I received a full refund and immediately made an even more expensive purchase. Thanks heaps, Swordis! Looking forward to staying in touch
”
- Wyatt Nelson
“
slight delay in shipping and color was not as pictured on the site. ultimately not 100% happy but support did offer to process returns but i also wanted to keep it. I would have been happier with a partial refund and getting to keep the sword
”
- Travis
“
Swordis customer service is also incredible.
”
- SpaceGhost1822
“
Swordis customer service is terrific! They are very responsive and provide a 1:1 experience.
”
- Xenia
“
I bought a cane sword with an octopus handle. I talked to customer service to ask if the handle would be comfortable for long term use and it took me multiple times to get my question across. It was kinda frustrating but he was helpful and friendly.
”
- Anonymous
