“Good product. Just one thing, I live in Hawaii, shipping is always an issue so usually I go with Amazon. After ordering your product the shipping line said "FREE". So I paid for the product in full. The next day I get an email saying shipping will cost me something like $104. Really? I guess I didn't see the fine print saying Hawai'i shipping would be calculated later. I guess the definition of FREE is a bit different then mine. Maybe put TBD as in To be determined instead of free. Just a suggestion as I paid $100 shipping for a product that cost $200. Other than that I got good service but that "FREE" but not really got me a bit upset and felt like I was being scammed. Change your policy”
Hello Robert,
Thank you for your feedback. Please note our shipping policy here https://tacomabeast.com/pages/shipping-policy
Per our shipping policy, If your shipping address is in Alaska, Hawaii, Guam or Puerto Rico, you will receive an email after your order is received with details of additional shipping charges and invoice for payment.
We kindly request you to review our policies, which is clearly outlined on our website. Prior to making a purchase, all customers are required to accept our terms and conditions. Please be assured that our intention is not to cause any inconvenience; rather, these policies are in place to ensure a transparent and fair experience for all.
We would like to emphasize that we are committed to providing a trustworthy service, and our policies are designed with the best interests of our customers in mind.
“I got a Tacoma beast tee and cap and am very stoked with the purchase. High quality materials and super comfy. Tacoma beast made a special order for me because I live in Canada… UPS was a bit late and on the pricey side but all good. Sweet merch!”
“Everything was as promised. The only criticism is withe the screen protech. There were some minor flaws in the sheets that were apparent only after installation. Not a deal breaker but disappointing.”
“Excellent product, very easy to install and delivers the promised results. Time to ship took a while even though they tried to manage the customers expectation but improvement needed in that area”
“I never received what I ordered and paid for. I had a Toyota Tacoma bucket and lost the lid so I ordered this one to replace. The first one I had was great, this would be too if I ever received it, so not sure what to say about that. Revised update to state that Tacomabeast Customer Service did contact me and I am sure they will make it right”
“So far I’ve ordered 3 items from TACOMABEAST, and every one of them has had some level of disappointment. The CaliRaised switch plate was garbage. It had aluminum oxidation on both sides. The RAM mount ball through you doesn’t have screws, but from another company it had both screws and the shock plate for the same price. The 3TPAM took twice as long to arrive because nobody contacted me to let me know it couldn’t be sent to a PO Box. Weird since the other 2 items were sent to my PO Box, and if I hadn’t reached out and contacted you I’d still be waiting for it. Listen, I really like that you’re trying to help Tacoma owners while continuing to build your business, but you really need to concentrate on the customer experience. I’ll probably give you one more chance when I decide on my rock sliders in the near future, but if that order gets messed up it will be the last time.”
“Orders went out a little slow from multiple locations but they got to me.
Customer service took almost 24hrs to get back with me. By then I had self diagnosed the issue and fixed my problem.”
Hello Micah,
Thank you for sharing your feedback. Kindly be advised that our customer service team strives to respond to all inquiries, technical cases, and warranty claims within 24-48 hours on business days during regular business hours, in holidays, however, due to the high demand, there might be a slight delay in handling all pending requests. We appreciate your understanding and patience.
“Shipping was extremely fast, extremely impressed with the tail lights. My only gripe with them is the fact that the housing was sealed shut, and there can be no maintenance done, meaning when the very lack luster reverse lights eventually die, I’ll have to get new taillights. Other than that, extremely impressed.”
“The products and how-to videos are great. The only part of the business I do not like is that I would love to be able to call and speak to someone when needed. I understand manning phones can be a logistical problem, but sometimes we as customers need answers quickly.”
Hello Andy,
Thank you sincerely for taking the time to share your feedback with us. We value your input and are grateful for the opportunity to improve our service.
Please be advised that, although we currently do not have a phone service for customer inquiries, our dedicated team is committed to responding to emails promptly. We understand the importance of timely communication and are actively working to ensure efficient and effective responses.
Your advice is highly appreciated, and we assure you that we will keep it in mind as we strive to enhance our customer experience.
