“I ordered a hood antenna mount for my '23 Tacoma TRD Sport from TACOMABEAST, and FedEx claimed to have delivered my order, but never did. And I have doorbell video footage for the entire day to prove that they were never even on my street, much less came up to my door to make the delivery. I called TACOMA BEAST to help with this, and Catalina immediately sent me a new part overnight (not FedEx). That is AMAZING customer service. I highly recommend TACOMABEAST!”
Hello David,
Thank you for your fantastic review! We're thrilled to hear that you had a positive experience with our customer support team. At Tacomabeast, we're dedicated to providing prompt and helpful assistance to all our customers. Your kind words mean a lot to us, and we truly appreciate your decision to choose Tacomabeast. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you again for your support and for being a valued customer!
“I like that my order came early. The package was good so nothing got broken or scratched. Thanks to Mandy for wrapping the mount real good and for the stickers. Thanks”
“Very user friendly UI, and a ton of good stuff. My order also got to me quicker than an order from Amazon with prime that I ordered at the same time.”
“If you can imagine it, TacomaBeast has it or is working on it. Excellent back end customer service is an email away. My truck looks completely different from the day I bought it, and it feels unique to me.”
“Good product. Just one thing, I live in Hawaii, shipping is always an issue so usually I go with Amazon. After ordering your product the shipping line said "FREE". So I paid for the product in full. The next day I get an email saying shipping will cost me something like $104. Really? I guess I didn't see the fine print saying Hawai'i shipping would be calculated later. I guess the definition of FREE is a bit different then mine. Maybe put TBD as in To be determined instead of free. Just a suggestion as I paid $100 shipping for a product that cost $200. Other than that I got good service but that "FREE" but not really got me a bit upset and felt like I was being scammed. Change your policy”
Hello Robert,
Thank you for your feedback. Please note our shipping policy here https://tacomabeast.com/pages/shipping-policy
Per our shipping policy, If your shipping address is in Alaska, Hawaii, Guam or Puerto Rico, you will receive an email after your order is received with details of additional shipping charges and invoice for payment.
We kindly request you to review our policies, which is clearly outlined on our website. Prior to making a purchase, all customers are required to accept our terms and conditions. Please be assured that our intention is not to cause any inconvenience; rather, these policies are in place to ensure a transparent and fair experience for all.
We would like to emphasize that we are committed to providing a trustworthy service, and our policies are designed with the best interests of our customers in mind.
