“The remote start I ordered didn't have the same plugs as the one in the installation video attached to the product on the website. Had to send it back and pay a restocking fee.”
Hello Robert,
Thank you for your feedback. According to our records, our customer service team reviewed your order and found that the incorrect item was selected during purchase. As outlined in our return policy, for returns that aren’t due to an error on our part, customers are responsible for return shipping costs and applicable restocking fees.
We kindly request you to review our return policy https://tacomabeast.com/pages/return-policy , which is clearly outlined on our website. Prior to making a purchase, all customers are required to accept our terms and conditions. Please be assured that our intention is not to cause any inconvenience; rather, these policies are in place to ensure a transparent and fair experience for all.
We would like to emphasize that we are committed to providing a trustworthy service, and our policies are designed with the best interests of our customers in mind.
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