Hello Frank
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We understand your frustration and appreciate the opportunity to clarify the situation.
At the time of your order, the supplier was in the middle of a relocation, which caused some unexpected delays. Fortunately, we were able to locate stock in our warehouse and ship your item as quickly as possible. That said, the delivery delay was due to USPS transit times, which, unfortunately, are beyond our control.
We truly value your business and, as a gesture of appreciation for your patience, we’d like to offer you 5% off this purchase for the inconvenience.
We sincerely apologize for the trouble and want you to know that we’re always working to improve. Your feedback is incredibly valuable to us, and we’ll use it to help enhance our service moving forward.
Thank you again for bringing this to our attention.
“The panel and ditch light switch were an easy installation, but as you can see, waiting on one of the OEM Zombie light bar switch to complete my install but all good. Thanks TACOMABEAST”
“I was undecided between a lot of brands, TacomBeast had it in stock & shipped it out in a timely manner. Not on you all but there where no instructions what so ever in the box good thing many people have made videos as there are diffrent screws to attach alng with having to do a gasket to waterproof the area bolted to roof in factory holes. Its sold on there. TacomaBeast took care of me with a good turn around. Thank you all. See ya on the trails. From Tennessee near wind rock 4X4 park.”
“Well I’ve only found TACOMABEAST a few days before I saw the light package. I believe it was an add on a reel I was watching. Then I you guys on YouTube followed there. Then checked out the website. Liked what I saw and I ordered. I’d like to do the grill and maybe a few other things at some point.”
“My dome light bulb was shorter than the one you sent me and the map light bulbs did not come out like the diagram you sent, so I was afraid of ruining another bulb like the dome light bulb.
I contacted customer support and after a few days they sent me the correct bulbs to fit my Tacoma.”
Hello Bruce,
We’re sorry to hear you’re experiencing fitment issues with your LED kit, and we sincerely apologize for the inconvenience.
We also noticed that this concern was not brought to our support team at support@tacomabeast.com prior to your review. We genuinely value the opportunity to address and resolve any issues directly and would have appreciated the chance to assist you sooner.
To better understand the problem, can you please let us know the year of your Tacoma? According to the order, this was placed for 2005-2015. We’re confident we can find a solution that works for you.
Thank you for bringing this to our attention—we look forward to resolving it together.
“Long time customer and I will remain one as long as I have a Tacoma. Great customer service and fast shipping from Florida to Oregon. I'll keep coming back for my Taco's wants and needs.”
“Extremely satisfied with the alpha rex black tail lights. Just the right amount of shade to get the low profile look but still able to see the cool design inside. Delivered in ample time. Now all I have to do is upgrade the headlights. Shoutout to TacomaBeast 💪🏽”
“I had an issue with a product. Customer support reached out and solved my concern. I can say that I am happy with their quick attention to make me happy.
Thank you.”
Hello Leopoldo,
We kindly remind you that you're always welcome to reach out to us at this email if you experience any issues with your products. We truly value the opportunity to resolve any concerns and demonstrate our commitment to providing a positive experience and being your trusted choice.
We’ve escalated your case to our management team, and a refund for the light kit has been approved due to the inconvenience.
You will receive a notification once the refund has been processed to your original payment method. Please allow a few business days for the funds to appear in your account.
“I ordered headlights and taillights together with the same address how did my headlights come to the address listed and my taillights went to a completely different location? It wasn’t even a location listed on my order yet the taillights still went to the wrong spot”
Hello Jarrett,
We sincerely apologize for the inconvenience caused. We also noticed that we hadn’t received a claim regarding this issue. If you ever experience any problems with your order, please don’t hesitate to reach out to us at support@tacomabeast.com.
According to our records, a system glitch mistakenly associated an old address from 2020 with your recent order. We’ve identified the issue and will be resending the tail lights to the correct address shortly.
