“I placed an order on May 6th and my order is still waiting to ship very disappointed. After 11 days I receive an email saying your order has been fulfilled asking for my feedback. I should have went with another website because I would have had the product I paid for already.”
Hello Jessie,
Thank you for your review. We sincerely apologize for the inconvenience you have experienced. According to our records, one of our Customer Support representatives has been assisting you with the package that unfortunately got lost in the mail. This situation was beyond our control, but the supplier promptly shipped a new order, which is currently in transit.
We understand how frustrating this can be and appreciate your patience. Please rest assured that once the issue was brought to our attention, it was addressed immediately.
“Was not happy with product and have yet to receive info about returning item more than a week later. Recurring customer left with no info is disappointing.”
Hello Ryker,
Thank you for your review. We apologize for the delay in your return process. Our suppliers have their own policy procedures, which can sometimes take longer than anticipated. According to our records, your return is in progress, and the return instructions were provided as expected.
We appreciate your patience and understanding during this time.
“I’ve shopped here before and have been satisfied. My last purchase was a set of morimoto fog lights for my second gen Tacoma. Very simple and straightforward install but one lamp would not work. Tried several wire configurations and swaps with the light that did work but the lamp was a dud. I contacted Tacoma beast with my issue and they responded promptly, professionally and remedied the situation immediately through a warranty replacement. Can’t speak highly enough about their customer service and prompt response. Thank you and I will continue to shop here and highly recommend you do as well.”
“TCMBST has some pretty cool ideas and I love how most of their products come with a video showing you how to do the install or explaining more about the product. Some of the products they sell do seem to be a little expensive for what you're getting, however, some products (such as the door cleanup kit) I couldn't find anywhere else online either.”
