“Terrible lights and awful customer service. Don’t buy anything expensive from this website just go straight to the manufacturer. The response time for customer service is very long, and when they answer you they are very unhelpful. And the return policy for tacoma beast is basically don't look at the box or they wont take it back.”
Hello Noah,
Thank you for your feedback. According to our records, our customer service team responded to you promptly regarding your installation issue, specifically with the wiring. As per our warranty policy, we requested pictures to assess the wiring situation and consult with the supplier to assist with the installation or facilitate an exchange if the incorrect lights were purchased. Unfortunately, we never received these pictures, and instead, you requested a return.
Spyder Auto has a strict return policy, which includes a 20% restocking fee and requires the customer to cover shipping costs if they choose to return a product for personal reasons. Additionally, they require pictures to confirm that the lights are in brand-new condition before approving a return. As a retailer, we must adhere to these policies.
We’re sorry that you are not fully satisfied with our service. If you can provide the requested pictures, we would be happy to assist you further—whether with installation guidance or the return process. Please let us know how you'd like to proceed, and we’ll do our best to help. Thank you!
“Great delivery time from order. Product is what all the hype is about. TACOMABEAST is curating great products for the home-brew installer to purchase.”
“Ordered a number of things, and received everything I ordered in a prompt fashion. Had a question about install over the weekend, and while I did not get an answer on Sunday (no surprise), but they had an answer early Monday morning. I would recomend.”
Hello Michael,
Thank you for sharing your feedback. We sincerely apologize for any miscommunication and any inconvenience this may have caused. Based on our records, our customer service team was actively assisting you, and as soon as we were informed of the issue, a replacement bulb was shipped and delivered within two days. However, we understand that there may have been a gap in communication, and we regret that you have not received our messages. Please reach out to us at support@tacomabeast.com, and we would be happy to assist you further to ensure your satisfaction.
“Took over a month to get my order, was charged twice for these lights and had to call my bank and Tacoma beast just to get one charge taken off, then received emails stating that they needed confirmation after confirmation on my purchase. When I finally received the lights they were missing a bulb and needed some help with wire placement, took nearly two whole days to get a response from them. Will be returning these lights having to pay a 20% restocking fee and shipping fee after this whole inconvenience, will NOT be shopping with this company again and would not recommend to anyone. Very displeased.”
Hello Ramiro,
Thank you for your feedback. We understand your frustration regarding the delay in verifying your order. Please know that our top priority is ensuring the security and integrity of all transactions. Given the recent rise in scams, we take necessary precautions to protect our customers.
Based on our records, we provided you with installation instructions and video guides to assist with the setup. Additionally, we clearly mention on our website that professional installation is highly recommended for the best results. We understand that you chose not to follow these recommendations and opted to return the product instead.
Regarding the 20% restocking fee, this is part of Spyder Auto’s return policy. Each manufacturer has its own policies, so return terms may vary depending on the item. We appreciate your understanding and are here to assist you in any way we can.
“Best product on the market for the prize. I’ve had it installed on my 2018 for four years and haven’t had any problems. Now I bought a second one for my sons 2013 and it fit like a glove with no issues.”
