“Ordered a number of things, and received everything I ordered in a prompt fashion. Had a question about install over the weekend, and while I did not get an answer on Sunday (no surprise), but they had an answer early Monday morning. I would recomend.”
Hello Michael,
Thank you for sharing your feedback. We sincerely apologize for any miscommunication and any inconvenience this may have caused. Based on our records, our customer service team was actively assisting you, and as soon as we were informed of the issue, a replacement bulb was shipped and delivered within two days. However, we understand that there may have been a gap in communication, and we regret that you have not received our messages. Please reach out to us at support@tacomabeast.com, and we would be happy to assist you further to ensure your satisfaction.
“Took over a month to get my order, was charged twice for these lights and had to call my bank and Tacoma beast just to get one charge taken off, then received emails stating that they needed confirmation after confirmation on my purchase. When I finally received the lights they were missing a bulb and needed some help with wire placement, took nearly two whole days to get a response from them. Will be returning these lights having to pay a 20% restocking fee and shipping fee after this whole inconvenience, will NOT be shopping with this company again and would not recommend to anyone. Very displeased.”
Hello Ramiro,
Thank you for your feedback. We understand your frustration regarding the delay in verifying your order. Please know that our top priority is ensuring the security and integrity of all transactions. Given the recent rise in scams, we take necessary precautions to protect our customers.
Based on our records, we provided you with installation instructions and video guides to assist with the setup. Additionally, we clearly mention on our website that professional installation is highly recommended for the best results. We understand that you chose not to follow these recommendations and opted to return the product instead.
Regarding the 20% restocking fee, this is part of Spyder Auto’s return policy. Each manufacturer has its own policies, so return terms may vary depending on the item. We appreciate your understanding and are here to assist you in any way we can.
“Best product on the market for the prize. I’ve had it installed on my 2018 for four years and haven’t had any problems. Now I bought a second one for my sons 2013 and it fit like a glove with no issues.”
Hello William,
If you need any additional assistance with the installation or require installation instructions, please let us know—we’re happy to help: support@tacomabeast.com
“Tacomabeast.com is the gold standard for building the ultimate Tacoma you can dream up.
They have pretty much limitless product, a phenomenal customer service department, ridiculously fast shipping speeds, and multiple sales a year to keep you saving for the next bolt on part.”
Hello Mark,
Thank you for your feedback. Based on our records, one of our customer service representatives has reached out to you regarding this issue and clarified that the item is designed specifically for OEM Toyota axles. If you believe your axles are original, we would be happy to verify the fitment—please feel free to send us the measurements, and we can confirm with the supplier. These components have been successfully installed on OE Toyota CV axles without reported issues, but we’re here to assist in any way we can
