Hello Fernando,
Thank you for your review. We’re sorry to hear that your experience did not meet your expectations. According to our records, the supplier unfortunately provided the incorrect color lights. As soon as the manufacturer issued the return label, it was promptly sent to you. The replacement order was on backorder, so you requested a refund, which was processed immediately.
We understand that you expected a faster response, and we kindly ask for your understanding that our customer support team processes all requests within 24–48 business hours during Eastern Time business hours. This is especially true during the holiday season, which is our busiest time of year.
We sincerely hope you will give us another chance in the future so we can provide you with a smoother experience.
