“Order was received, but box was pretty damaged when I got it. Box wasn’t strong enough and wasn’t packaged well. Seemed like everything is fine, and like the mats so far, just wished it showed up a little cleaner.”
Hello Chris,
Thank you for taking the time to share your feedback. We’re sorry to hear that the condition of the packaging did not meet your expectations. While shipping transit is handled by third-party carriers and unfortunately beyond our control, we understand how important presentation can be. If the product itself was damaged in any way, we would be more than happy to assist you with a warranty claim. Thankfully, it sounds like the item arrived in perfect condition, which is the box’s primary purpose—to protect the contents during transit. We truly appreciate your understanding and are here to help with any further concerns you may have.
“Good company to do business with. I emailed for information several times before and after purchase.
All were answered promptly with good info.
Shipping was fast.”
Hello Jose,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused. The remaining item has been shipped, and a second tracking number has been provided for your reference. We appreciate your patience and understanding throughout this process.
Hello Frank
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We understand your frustration and appreciate the opportunity to clarify the situation.
At the time of your order, the supplier was in the middle of a relocation, which caused some unexpected delays. Fortunately, we were able to locate stock in our warehouse and ship your item as quickly as possible. That said, the delivery delay was due to USPS transit times, which, unfortunately, are beyond our control.
We truly value your business and, as a gesture of appreciation for your patience, we’d like to offer you 5% off this purchase for the inconvenience.
We sincerely apologize for the trouble and want you to know that we’re always working to improve. Your feedback is incredibly valuable to us, and we’ll use it to help enhance our service moving forward.
Thank you again for bringing this to our attention.
“The panel and ditch light switch were an easy installation, but as you can see, waiting on one of the OEM Zombie light bar switch to complete my install but all good. Thanks TACOMABEAST”
