“Best looking aftermarket tail lights for the 2nd gen tacoma, fit perfect and holds in place very well, unlike alot of aftermarket lights
Will recommend to anyone who wants these
They are plug and play minus using your old reverse harness and bulb
But overall I'm very pleased with the tail lights!”
“Horrible. Not easy to put on. Never will I purchase anything from TacoBeast. All their Red Tape. They make it difficult to return a item like this one.
It just did not work for me.”
Hello John,
We’re sorry to hear about your experience. According to our records, our customer service team offered to process a return authorization with the supplier if you were not satisfied with the product. However, we requested photos to proceed, and unfortunately, we never received them.
Please know that we are here to assist you. If the item is still under warranty, we will need the requested pictures to work with the supplier on a resolution. We truly hope to help resolve this issue for you. Thank you for your time and feedback.
“Product was on back order, but arrived sooner than expected. Product is great quality, matches factory color of rear step bumper. Fits great, easy to install.”
Hello Erik,
We're sorry to hear about your experience. According to our records, our customer service team provided you with a second video featuring clearer instructions, including a step-by-step installation by an actual customer for both the light bar and the rack. We sent this to you but did not receive any follow-up confirming whether it was helpful.
Please let us know as soon as possible so we can assist you further. These products are designed for easy installation, and we understand that frustration can sometimes make the process seem more challenging. We're here to help—just let us know how we can support you. Thank you!
“I am unsatisfied with customer service. I reach out to see the status of my order they stated they mail it out and told me to reach out to the extended warranty because they could assist me with anything else. I keep check the status with usps and they keep saying that it’s in preshipment and that all they can help me with as well. I also put a claim with extend warranty and no help.”
Hello Esthela,
We noticed that you left a negative review regarding our customer service and your experience with Extend. We're sorry to hear that you feel this way.
We were not informed that Extend was unable to assist you. Could you please share how you filed your claim with them and what their final response was? In similar cases, Extend typically provides customers with an eCard to place a new order.
Please let us know what happened so we can reach out to Extend on your behalf and assist you with this lost package. We're here to help and want to resolve this for you as quickly as possible.
“Order came quickly with easy to understnd instructions. Looks like it came with the truck! Tacomabest website does a nice job of showing plenty of photos, reviews, and videos in some cases that show how others have added items. Great job!”
“Super poor customer service. If you need to return your item for any reason that was a shipment mistake on their part. It’s a 20% restock fee and you cover shipping cost.
Just spent over 100 dollars in shipping. Leaves next to nothing in a return. Will not shop here again and will never recommend it.”
Hello Tristan,
Thank you for sharing your feedback. We genuinely value all customer input as it helps us improve our services.
According to our records, you reached out to us after realizing that the incorrect model of lights was selected, rather than due to any shipping delays. We completely understand how frustrating this situation can be and are here to assist wherever possible.
However, we would like to clarify that we are required to adhere to the manufacturer’s return policies. In this case, Spyder Auto applies a 20% restocking fee on all returns without exception. Additionally, our return policy—clearly outlined on our website—must be accepted by all customers prior to completing a purchase. These policies are designed to maintain transparency and fairness for all our valued customers.
Please know that our goal is never to cause inconvenience. We are committed to providing reliable service and are always happy to work with our customers to find the best possible solutions within the framework of these guidelines. If you have any further questions or concerns, please don’t hesitate to reach out.
“Would not order from TacomaBeast ever again. Still waiting on order from December 8 2024 . Only half of my order showed up , still waiting on harnesses”
Hello Aaron,
We're sorry to hear about your experience. According to our records, our customer service team provided you with the pending tracking information for the rest of your order. Please keep in mind that all lead times are estimates and may change due to factors beyond our control.
Rest assured, our suppliers are working diligently to fulfill orders as quickly as possible despite ongoing supply challenges. We appreciate your patience and understanding.
