“I am unsatisfied with customer service. I reach out to see the status of my order they stated they mail it out and told me to reach out to the extended warranty because they could assist me with anything else. I keep check the status with usps and they keep saying that it’s in preshipment and that all they can help me with as well. I also put a claim with extend warranty and no help.”
Hello Esthela,
We noticed that you left a negative review regarding our customer service and your experience with Extend. We're sorry to hear that you feel this way.
We were not informed that Extend was unable to assist you. Could you please share how you filed your claim with them and what their final response was? In similar cases, Extend typically provides customers with an eCard to place a new order.
Please let us know what happened so we can reach out to Extend on your behalf and assist you with this lost package. We're here to help and want to resolve this for you as quickly as possible.
“Order came quickly with easy to understnd instructions. Looks like it came with the truck! Tacomabest website does a nice job of showing plenty of photos, reviews, and videos in some cases that show how others have added items. Great job!”
“Super poor customer service. If you need to return your item for any reason that was a shipment mistake on their part. It’s a 20% restock fee and you cover shipping cost.
Just spent over 100 dollars in shipping. Leaves next to nothing in a return. Will not shop here again and will never recommend it.”
Hello Tristan,
Thank you for sharing your feedback. We genuinely value all customer input as it helps us improve our services.
According to our records, you reached out to us after realizing that the incorrect model of lights was selected, rather than due to any shipping delays. We completely understand how frustrating this situation can be and are here to assist wherever possible.
However, we would like to clarify that we are required to adhere to the manufacturer’s return policies. In this case, Spyder Auto applies a 20% restocking fee on all returns without exception. Additionally, our return policy—clearly outlined on our website—must be accepted by all customers prior to completing a purchase. These policies are designed to maintain transparency and fairness for all our valued customers.
Please know that our goal is never to cause inconvenience. We are committed to providing reliable service and are always happy to work with our customers to find the best possible solutions within the framework of these guidelines. If you have any further questions or concerns, please don’t hesitate to reach out.
“Would not order from TacomaBeast ever again. Still waiting on order from December 8 2024 . Only half of my order showed up , still waiting on harnesses”
Hello Aaron,
We're sorry to hear about your experience. According to our records, our customer service team provided you with the pending tracking information for the rest of your order. Please keep in mind that all lead times are estimates and may change due to factors beyond our control.
Rest assured, our suppliers are working diligently to fulfill orders as quickly as possible despite ongoing supply challenges. We appreciate your patience and understanding.
“A little overwhelming at first with all the wires in the box but once I figured out the ones I needed very simple and easy install works great very happy”
Hello Cory,
We're sorry to hear about your experience. Please keep in mind that all lead times are estimates and may change due to factors beyond our control. According to our records, you reached out to us regarding the delays, and unfortunately, the supplier initially provided incorrect tracking information. As soon as we became aware, we worked quickly to get it updated.
Regarding the quality concerns, could you please send us some photos of the issue? We will contact the supplier to address this matter. If the grille has not yet been installed, we can also begin the return process for your order.
Your satisfaction is important to us, and we’d love the opportunity to make things right. We look forward to your response!
Posted 1 year ago
After thorough discussions with our management team and the supplier, we have decided to issue a full refund for your order, no return required. We believe that providing a positive experience for our customers is essential, and we hope you will consider giving us another opportunity in the future.
Thank you for your understanding.
“Great expierence ordereding my suspension kit for my 17 Tacoma. Order was shipped promptly, all the parts arrived in perfect condition. The kit came with excellent instruction for installation. I would not hesitate to order parts from again.”
“Remote starter didn’t work and come to find out one of the wire from the clip was out of the socket not make any connection with the pin, still waiting for a a full refund.”
