Hello Troy,
Thank you for sharing your feedback. According to our records, your order was shipped on schedule, although there was a slight delay by the shipping company in picking it up. Fortunately, the order was successfully delivered, and we were glad to receive your confirmation of its arrival without further issues.
We strive to provide accurate estimated lead times for all orders, but please keep in mind that these estimates may vary due to factors beyond our control. We appreciate your understanding and are here to help with any further questions or concerns.
“Still waiting on my package. I got an email requesting a review so here we go. It’s been 2 weeks waiting for the product so i have no idea how it is. I had to pay extra for shipping, thinking it would expedite the process or something but no. I will update with a proper review if my product arrives.”
Hello Jake,
Thank you for your feedback. According to our records, your order was processed on time, though USPS experienced delays that, unfortunately, were beyond our control. There was not extra payment for expedited service, the shipping costs were charged as regular shipping. Please note that all lead times are estimates and may vary due to external factors. Our latest update shows that your order was successfully delivered. We appreciate your patience and understanding.
“My filter wrench arrived one week from my order. I used it the following day and it was excellent. 3/8 ratchet head and the splines fit my 4Runner perfectly. Super easy to use and a perfect fit. Thanks to the customer service team for providing tracking number same day of order.”
“Terrible customer service. Have been trying to return an item for two weeks. Gregorio and Tacomabeast are stalling waiting for the 30 day period to end so I can’t return the item. Tacomabeast is a JOKE!
Tacomabeast and Gregorio have now stopped replying to emails and will not honor their return policy. DO NOT SHOP HERE!”
Hello Joel,
Thank you for your feedback, and we apologize for any delays in the return process. Our return timelines are guided by the manufacturer's policies, which sometimes extend beyond our control. Please rest assured that we strive to expedite these processes as much as possible.
According to our records, our customer support team offered the option to return the item directly to our warehouse to waive any restocking fees, per our return policy. We understand from your last response that you were able to sell the item locally. We appreciate your patience throughout this process and hope to have the opportunity to serve you again in the future. Thank you.
