“Fast and solid shipping. Great customer service and correct parts recived. I will be ordering more as soon as my funds allow me to! 23 tacoma trd sport.”
“Well just like all the other 1 star rating I agree that the customer service is probably the worst. I wanted to do and exchage in my order but got the run around. I understand the heafty 20% restocking fee and I'd pay for shipping my return, and I evern took the 6-10 photos they want and still nothing. At the point I would never buy from these guys again and would nerver recommend to anyone. So many other 3rd party companies out their other then these guys. Or just buy direct to consumer.”
Hello William,
We sincerely apologize for any inconvenience caused. Please understand that the return process may take some time as the items need to be shipped back, inspected, and then proceed to the refund stage. Based on our records, we confirm that the order has been successfully returned, and the refund has been processed accordingly. We appreciate your patience throughout this process and sincerely hope that your next shopping experience with us proves to be more satisfactory. Thank you for your understanding.
“The products and how-to videos are great. The only part of the business I do not like is that I would love to be able to call and speak to someone when needed. I understand manning phones can be a logistical problem, but sometimes we as customers need answers quickly.”
Hello Andy,
Thank you sincerely for taking the time to share your feedback with us. We value your input and are grateful for the opportunity to improve our service.
Please be advised that, although we currently do not have a phone service for customer inquiries, our dedicated team is committed to responding to emails promptly. We understand the importance of timely communication and are actively working to ensure efficient and effective responses.
Your advice is highly appreciated, and we assure you that we will keep it in mind as we strive to enhance our customer experience.
