“Terrible customer service. Have been trying to return an item for two weeks. Gregorio and Tacomabeast are stalling waiting for the 30 day period to end so I can’t return the item. Tacomabeast is a JOKE!
Tacomabeast and Gregorio have now stopped replying to emails and will not honor their return policy. DO NOT SHOP HERE!”
Hello Joel,
Thank you for your feedback, and we apologize for any delays in the return process. Our return timelines are guided by the manufacturer's policies, which sometimes extend beyond our control. Please rest assured that we strive to expedite these processes as much as possible.
According to our records, our customer support team offered the option to return the item directly to our warehouse to waive any restocking fees, per our return policy. We understand from your last response that you were able to sell the item locally. We appreciate your patience throughout this process and hope to have the opportunity to serve you again in the future. Thank you.
“Product is awesome. Replaced the halogens with Sylvania ultra bright leds. Install was easy. Only criticism is the harness should be about 6 inches to a foot longer on either side of the mountable box to ensure that there is no tension on connections or rubbing around battery box. Also, install instructions should mention to replace the 15 amp fuse you remove from the ignition slot into the empty slot on the fuse jumper. It may not be intuitive to everyone”
“TACOMABEAST Customer service got back to me with an answer to a question I had before ordering. they then sent my item fast and securely. Great shopping experience.”
“Definitely a thing! Not a typo. I guess what I’m saying is this is a beneficial item to have on a truck that doesn’t have it available. It’s a want thing however, not a needed item. 4 stars because I’m mad I bought it/excited to install it, but have no time. I wish I could stop buying little things and get what I really need, not want. (Rear swing out bumper) maybe next year Xmas present!?”
“Guys..keep up the good work..I am very pleased with my headlights..it was an easy install and straight forward..looking forward in buying more stuff from ur company..best regards”
“Tacomabeast is awesome. Just the name alone tells you what they are about. I wish there was a phone call for direct customer support, but they do respond pretty quickly to the email inquiries. The installation videos are helpful, although they could do a little better at giving step by step instructions. All in all, I’m grateful to call myself a Tacomabeast customer.”
“Customer service has been questionable. It would be way easier to get someone on the phone than dealing with one email a day trying to resolve the problem”
Hello John,
Thank you for your feedback. Based on our records, our customer support team promptly resolved your issue, shipping a replacement within a week and successfully closing the case. We’re uncertain about what you mean by "questionable," as our team is committed to addressing all inquiries and concerns with care and transparency. Should you have any remaining questions, please don’t hesitate to reach out—we’re here to help.
“TACOMABEAST has been an addiction of mine for many years. One of the easiest places to shop for my Tacoma. From trail armor, to lighting, and everything in between.”
