“I am writing to express my profound frustration with Tacoma Beast's handling of a recent order mishap. As a Canadian customer, I paid $500 in customs fees, only to find that the product shipped was incorrect. Upon informing Tacoma Beast immediately, I expected a prompt and efficient resolution. Instead, I have been met with unhelpful responses and undue burden to resolve their mistake.
Despite the error being on their end, I am being asked to obtain quotes from a third-party company that delivered the item from the border at Grand Forks to the pick-up facility in Winnipeg. This is entirely unacceptable. As the purchaser of items worth over $1500, I should not have to deal with this. The responsibility lies with Tacoma Beast to rectify their mistake and shoulder the cost of reshipping the correct item.
Adding to my frustration, I went through the trouble of taking apart the bumper and doing all the electrical setup to install the lights, only to realize I had the incorrect item. The mishap occurred on September 7, and I am still waiting for a resolution. This delay and lack of responsibility are deeply frustrating. Tacoma Beast should be doing everything on their end to fix this issue, not waiting for me to get quotes. I urge Tacoma Beast to take full responsibility and resolve this matter immediately.”
Hello Joyce,
Thank you for sharing your feedback, and please accept our sincerest apologies for the inconvenience caused by receiving the incorrect lights. While we always strive to fulfill every order accurately, a small margin of error can sometimes occur, and we regret that this affected your order.
Our team worked to resolve this issue as swiftly as possible, ensuring that the correct lights were shipped to your address in Canada at no additional cost to you. We also covered all shipping expenses, recognizing that the original order was set for delivery within the United States. Additionally, if there are any customs charges, please rest assured that we will take care of those as well.
We apologize once again for this disruption. Your experience helps us learn and refine our processes, and we’re committed to continually improving our service for the Tacoma community.
Hello Troy,
Thank you for sharing your feedback. According to our records, your order was shipped on schedule, although there was a slight delay by the shipping company in picking it up. Fortunately, the order was successfully delivered, and we were glad to receive your confirmation of its arrival without further issues.
We strive to provide accurate estimated lead times for all orders, but please keep in mind that these estimates may vary due to factors beyond our control. We appreciate your understanding and are here to help with any further questions or concerns.
“Still waiting on my package. I got an email requesting a review so here we go. It’s been 2 weeks waiting for the product so i have no idea how it is. I had to pay extra for shipping, thinking it would expedite the process or something but no. I will update with a proper review if my product arrives.”
Hello Jake,
Thank you for your feedback. According to our records, your order was processed on time, though USPS experienced delays that, unfortunately, were beyond our control. There was not extra payment for expedited service, the shipping costs were charged as regular shipping. Please note that all lead times are estimates and may vary due to external factors. Our latest update shows that your order was successfully delivered. We appreciate your patience and understanding.
