Hello Cory,
We're sorry to hear about your experience. Please keep in mind that all lead times are estimates and may change due to factors beyond our control. According to our records, you reached out to us regarding the delays, and unfortunately, the supplier initially provided incorrect tracking information. As soon as we became aware, we worked quickly to get it updated.
Regarding the quality concerns, could you please send us some photos of the issue? We will contact the supplier to address this matter. If the grille has not yet been installed, we can also begin the return process for your order.
Your satisfaction is important to us, and we’d love the opportunity to make things right. We look forward to your response!
Posted 10 months ago
After thorough discussions with our management team and the supplier, we have decided to issue a full refund for your order, no return required. We believe that providing a positive experience for our customers is essential, and we hope you will consider giving us another opportunity in the future.
Thank you for your understanding.
“Great expierence ordereding my suspension kit for my 17 Tacoma. Order was shipped promptly, all the parts arrived in perfect condition. The kit came with excellent instruction for installation. I would not hesitate to order parts from again.”
“Remote starter didn’t work and come to find out one of the wire from the clip was out of the socket not make any connection with the pin, still waiting for a a full refund.”
“Very bad customer service that's likely just AI giving you minimal answers. Phone calls will not be returned, but you will get emails in the middle of the night. Tracking was provided almost 1 month after purchase, and I was then informed that I needed to recieve delivery the next day (I was out of town). This was after several requests for tracking, or even order confirmation, to be given. Part of the order was not included (truck cap arrived, but crossbars did not). A lot of assembly is required for this particular item, which I was unaware of the extent. I had to ask whether the crossbars were omitted or still shipping and finally recieved a reply 3 days later saying yes, they were not shipped. TB was certainly not going to inform me of this. This company is a drop shipper middleman - do your research and find the producer of the parts and save yourself the trouble.”
Hello Jesse,
We’re sorry for any frustration this may have caused. Please know that we make every effort to update delivery times as accurately as possible based on information from our suppliers. Despite ongoing supply chain challenges, our suppliers are working diligently to fulfill orders as quickly as possible.
Regarding your order, the crossbars were shipped separately and have been successfully delivered. Additionally, one of our customer service representatives assisted you in coordinating a revised delivery date with the shipping company. If there’s anything else we can do to help, please don’t hesitate to reach out.
“Would have been 5/5 but one of the covers for the light came broken. Threw away the packaging before reading that it all needed to be included in the pictures to submit back to them. Ended up just ordering one on Amazon for 20 bucks. Other than that, great company, fast shipping!”
“Tacomabeast carries quality and stylish upgrades. I have never had any problems ordering aftermarket upgrades, and every product has been delivered promptly.”
Hello Justin,
We're sorry to hear that you're feeling this way. According to our records, regarding the headlights order you had issues with, we requested photos of the problem to forward to the supplier for technical recommendations. However, we never received a response from you.
Please don't hesitate to reach out and provide the requested pictures so we can proceed with troubleshooting and assist you further. We're here to help!
“Excellent communication when Canada Post went on strike. I was given a choice to deliver elsewhere. Contacted me again to be given the choice to pay a extra shipping. I chose to cancel and wait, my new truck hadn't arrived yet. Re ordered and they were delivered without issue! Thank you TACOMABEAST”
“Looking good for you guys product came in good but it was the wrong product wrong connections even though it was identified for the proper year I received the wrong one and now I'm getting a lot of static on being able to get it returned and getting the proper component”
Hello Arthur,
Thank you for your feedback. We strive to provide the best possible service and would like to clarify the situation.
The product you ordered is a plug-and-play item, easy to install, and according to our records, you confirmed that the incorrect year was selected during purchase: therefore the wrong connections. As part of our standard return policy, we requested pictures to verify the product’s condition. Despite the item being installed, we reached out to the supplier on your behalf to see if a return could still be processed as an exception.
At this time, we are waiting for the required 6-digit code picture from you to proceed with the return instructions. Our customer service team has been attentive and responsive throughout this process, ensuring that we follow the necessary steps to assist you. We kindly ask that you provide the requested information so we can move forward.
We appreciate your cooperation and understanding, as these procedures are in place to ensure a fair resolution for both parties. Please let us know if you need any further clarification.
