Hello Joe,
Thank you for your feedback. Our records show that a customer service representative has been actively assisting you with this matter. To proceed with your warranty claim, we have requested evidence of the defect multiple times, as this is required for the supplier to issue a replacement. While this product is generally of high quality, occasional issues can arise, and we are here to resolve them.
Please provide the requested photos or video, and we will work swiftly to address this inconvenience. Our team has been closely following up on your case to ensure you receive the best possible service—something we take great pride in. We appreciate your cooperation and look forward to resolving this for you.
“3 weeks and still no parts, trash shipping program. I have bought lights twice , worst experience! I wish I could get my money back, I unsubscribed from bs YouTube”
Hello Javier,
Thank you for your feedback. According to our records, the lights you purchased in April 2024 were correct, and the installation inquiry you had at that time was successfully resolved. We always strive to provide exceptional customer service and high-quality products.
Regarding this last order on December 2024, We apologize for the delay in your shipment. Due to the high volume of orders processed during the holiday season, some shipments have experienced delays. We are actively working on improving our shipping system to ensure a smoother experience during peak times.
If you are experiencing any issues, we are happy to assist you, but we kindly ask for respectful communication. We appreciate your business and are here to help.
“So I've come to expect a certain level of fabrication as I build my ultimate adventure vehicle. There seems to always be some modification I have to make to "make it fit". However after watching one youtube and reading the installation instructions for this snokel I was able to install it in less than half a day. Cudos to ARB (something I've never said) and Tacomabeast for being the best tacoma parts store out there! Now lets hit some water crossings!”
“Great online services that keep you informed of every step of your order and delivery process from start to finish. Product was packaged well will good instructions.”
“Amazing Customer Service. I had a minor issue with my order and Natalia was able to resolve the issue and get me the correct item in a very short time.”
“I purchased the t style for my 2017 Tacoma and when I received it no manual was included. I’ve tried to hook it up using the internet but now steering wheel controls don’t work and no backup camera. I’ve emailed both Tacomabeast and linkswell trying to get assistance. If they had a manual I could download that might help me troubleshooting but still waited to hear back from both.”
Hello Leonard,
Thank you for your feedback. Our records indicate that a customer service representative promptly assisted you with this issue. Additionally, the manufacturer personally reached out to help you configure the radio correctly, and an installation manual was provided for further guidance. Based on this, the case has been successfully resolved. If you have any further concerns, please feel free to reach out—we're always here to help.
“The order fulfillment was terrible. It took almost two weeks after my card was charged for Tacomabeast to actually place the order. The chat feature is the only was to get updates and it took hours or days to get a response. The site is kind of like Pinterest for tacomas but I’ll buy from the manufacturer in the future to avoid poor service and unnecessary delays”
Hello Patrick,
Thank you for your feedback. According to our records, your order was processed within the estimated lead time. When you inquired about the status, our customer service team responded promptly. We also confirmed the estimated shipping timeline with the supplier, who assured us that your order would be shipped within a few days—which it was. A tracking number was provided, and the case was successfully resolved.
Please keep in mind that during the holiday season, deliveries may take longer than expected, which is unfortunately beyond our control. We appreciate your understanding and are always here to assist you.
“The wait, i was not happy with, butt once it came it is out of sight. Once the weather gets better i will get it on at the same time i will put on the 3 inch exhaust, i all ready have the comp. chip in and what a improvement. went from 19.0 mpg. to 24.2 around town. Can't wait should be up in the high 20s, my TRD is a 6sp. manual.”
“What is not to love?! I’ve had all great customer service. It’s hard to find in the world today. Keep it up and I’ll keep coming. Its easy to keep a good customer like me.”
