“Order was received, but box was pretty damaged when I got it. Box wasn’t strong enough and wasn’t packaged well. Seemed like everything is fine, and like the mats so far, just wished it showed up a little cleaner.”
Hello Chris,
Thank you for taking the time to share your feedback. We’re sorry to hear that the condition of the packaging did not meet your expectations. While shipping transit is handled by third-party carriers and unfortunately beyond our control, we understand how important presentation can be. If the product itself was damaged in any way, we would be more than happy to assist you with a warranty claim. Thankfully, it sounds like the item arrived in perfect condition, which is the box’s primary purpose—to protect the contents during transit. We truly appreciate your understanding and are here to help with any further concerns you may have.
“Good company to do business with. I emailed for information several times before and after purchase.
All were answered promptly with good info.
Shipping was fast.”
Hello Jose,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused. The remaining item has been shipped, and a second tracking number has been provided for your reference. We appreciate your patience and understanding throughout this process.
Hello Frank
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We understand your frustration and appreciate the opportunity to clarify the situation.
At the time of your order, the supplier was in the middle of a relocation, which caused some unexpected delays. Fortunately, we were able to locate stock in our warehouse and ship your item as quickly as possible. That said, the delivery delay was due to USPS transit times, which, unfortunately, are beyond our control.
We truly value your business and, as a gesture of appreciation for your patience, we’d like to offer you 5% off this purchase for the inconvenience.
We sincerely apologize for the trouble and want you to know that we’re always working to improve. Your feedback is incredibly valuable to us, and we’ll use it to help enhance our service moving forward.
Thank you again for bringing this to our attention.
“The panel and ditch light switch were an easy installation, but as you can see, waiting on one of the OEM Zombie light bar switch to complete my install but all good. Thanks TACOMABEAST”
“I was undecided between a lot of brands, TacomBeast had it in stock & shipped it out in a timely manner. Not on you all but there where no instructions what so ever in the box good thing many people have made videos as there are diffrent screws to attach alng with having to do a gasket to waterproof the area bolted to roof in factory holes. Its sold on there. TacomaBeast took care of me with a good turn around. Thank you all. See ya on the trails. From Tennessee near wind rock 4X4 park.”
“Well I’ve only found TACOMABEAST a few days before I saw the light package. I believe it was an add on a reel I was watching. Then I you guys on YouTube followed there. Then checked out the website. Liked what I saw and I ordered. I’d like to do the grill and maybe a few other things at some point.”
“My dome light bulb was shorter than the one you sent me and the map light bulbs did not come out like the diagram you sent, so I was afraid of ruining another bulb like the dome light bulb.
I contacted customer support and after a few days they sent me the correct bulbs to fit my Tacoma.”
Hello Bruce,
We’re sorry to hear you’re experiencing fitment issues with your LED kit, and we sincerely apologize for the inconvenience.
We also noticed that this concern was not brought to our support team at support@tacomabeast.com prior to your review. We genuinely value the opportunity to address and resolve any issues directly and would have appreciated the chance to assist you sooner.
To better understand the problem, can you please let us know the year of your Tacoma? According to the order, this was placed for 2005-2015. We’re confident we can find a solution that works for you.
Thank you for bringing this to our attention—we look forward to resolving it together.
