Hello Mario,
Thank you for your feedback. We’re very sorry to hear about your recent experience and appreciate you bringing this to our attention. Quality control is extremely important to us, and we take your comments seriously. We are reviewing this matter with our team to ensure improvements are made.
If you’re open to it, we’d love to learn more about your specific concern so we can make it right. Please feel free to reach out to us directly at [your support email/phone].
Thank you again for your feedback and for giving us the opportunity to improve.
“Even when I screwed up my order (I mistakenly ordered the wrong part), they were easy to deal with on the exchange. Plus, it was easy to keep up with the delivery schedule.”
Hello Davin,
Thank you for your feedback and for sharing your thoughts with us. We’re glad to hear you like our products! We understand that shipping costs can feel high at times, and unfortunately, these rates are set by the carriers and are outside of our control, specially for big and heavy products such as bumpers, skid plates, fender flares, etc. The shipping address also is out of our control as well, according to our records, your address is on Hawaii, and shipping costs there are expensive, unfortunately.
That said, we’re always looking for ways to make shipping more affordable, and we’ll continue to explore options to improve this for our customers.
We truly appreciate your support and thank you for shopping with us.
