Donald, so happy to hear we exceeded your expectations with our communication throughout the lens replacement process and with your new prescription polarized lenses for your Maui Jim sunglasses. Thanks for the review!
Ian, we're thrilled to hear we revived your sunglasses and that you're very happy with your new lenses and the customer service we provided throughout the lens replacement process. Thanks for your review!
“The new lenses are fine and work well. I am, however, most pleased with the service given to me by Tajima Direct. I had questions relating to the replacement of lenses after receiving cataract surgery. I anticipated needing sunglasses for reading but no prescription for distance. After asking, by chat and email, my questions, Steve called me to ensure I understood how this would be addressed and also provided some great common-sense advice in terms of waiting until both eyes were done (my questions were asked after only one had been addressed). I now view Tajima Direct as one of those rare companies that provide service way beyond what anyone could reasonably expect. My advice to customers is, 'ask. They'll make sure you understand their product, and its delivery.”
John, we're happy to hear the new lenses are working well for you and that you felt confident in your order and going forward with us due to our exceptional and personal customer service. Thanks for your review.
“New lenses in older frames. I have a stronger prescription and the frames have a lot of curvature. I worked with Jacob and Steve to get some questions sorted and have been very happy. Strong product and great service.”
Eric, thank you for the wonderful review. We're so happy we were able to accommodate your strong Rx into a wrapped frame and guide you through any questions and concerns you had along the way!
“Quality is very good!! Th lenses look amazing and looking thru them with my glasses on is even more impressive!!! I’m very happy with this purchase and would recommend to anyone that’s interested in buying prescription lenses for sunglasses.”
“Great customer service with a top quality lense. Jacob always takes time and settles all concerns. Never a problem working with the fine people at Tajima. Lifetime customer here.”
“I recently had my Maui Jim sunglasses upgraded to prescription rose colored lenses. I highly recommend that color if you live in a rainy area such as Oregon. I just recently received them back and they are even better than I had hoped. I highly recommend Tajima direct. They keep in contact with you during the entire process. It is very rare to deal with a company with that level of customer service nowadays, I hope they never change. I will be recommending this service to everyone.”
Jim, so happy to hear your new prescription polarized lenses for your Maui Jim sunglasses are even better than you expected, and that you were impressed with our customer service throughout the process. Thanks for the review!
“I was hesitant at first when realizing the replacement lenses weren't "authentic" Maui Jim lenses. But, after receiving a call from Jacob who explained the detailed and superior technology of the Tajima lenses, I felt confident that I could trust the company. The mailing process went smoothly, and I had my MJ frames with new lenses delivered within a short period. In the 2-3 weeks of wearing the glasses with the new lenses, I have found them to have excellent color matching and clarity. Jacob assured me that they will have greater scratch resistance as well. I'm impressed with the glasses and with Jacob's superior customer service.”
Lynn, thanks for taking the leap to try them, and we're so happy to hear you are indeed finding the lenses to be superior in quality to your original Maui Jim lenses with a quicker, more communicative lens replacement process - enjoy!
“Had a fantastic experience replacing my lenses in my Maui Jim sunglasses. Jacob provided excellent customer service and kept me updated every step of the way. Would highly recommend Tajima Direct and would use them again!”
“Best Maui Jim prescriptions sun glasses I’ve ever had. Definitely would recommend Tajima lenses to anyone. Steve & Jakob responded back immediately to all my many questions which I appreciated.”
Janet, thank you for your wonderful review! Happy to hear you're finding your new prescription polarized lenses for your Maui Jim sunglasses to be the best prescription polarized lenses you've ever had!
