“I’ve purchased 3 pairs of replacement lenses from Tajima. The first lenses were a replacement for scratched Warby Parker glasses. The replacement lenses are perfect and it was an easy straightforward process.
I had an unusual request because I also wanted to get transition lenses in very curved sunglass frames. I had searched several manufacturers before happening upon Tajima. I had emailed a couple and was told that progressive transition lenses couldn’t be made for the highly curved frames. Jacob at Tajima was able to make the transition progressive lens replacements. Unfortunately, with the highly curved lenses, the hi-tech Trivex lenses had a very slight distortion effect that wasn’t present on my less curved glasses. I was able to work with Jacob directly and ultimately the lenses were remade in Polycarbonate, which didn’t have the distortion effect. The transition progressive sunglasses are perfect now!
It truly reveals the character of a company in how they handle the occasional problems that inevitably happen with all products. I think it was more a problem with my eyes rather than the product, but Jacob helped resolve the issue. I was very impressed with the troubleshooting process and ultimately they replaced the lenses with another material.
I would give more than 5 stars if I could. Tajima Direct is a high-class company that goes above and beyond to help its customers. Their lenses are top-notch, and in the unlikely event that there is a problem, the customer service is unparalleled. I will definitely purchase replacement lenses from them again!
Monty”
Lamont, wow what a review! Thanks for all the kind comments and so glad to hear we could get you the lenses you wanted that no one else would make for you!
Thank you so much for your review, John! We are so pleased to hear that you are coming back to get another pair done and are looking forward to continuing to provide fantastic service and lenses to you.
“Awesome service and product! So nice to be able to wear my favorite sunglasses with new unscratched lenses! Thank you for your quick delivery and quality product.”
“Jacob has made multiple lens sets both prescription and plain for me. They all have been excellent!
I’m on the east coast and the turn around time is amazing!
Jacob and Tajima never disappoint!!”
Thank you so much, Jan, for the incredible review! We're so glad to hear that not only were they all excellent, but that they were delivered to you in an amazing turn-around time! We are grateful that you continue to choose Tajima Direct and we look forward to providing more great products and excellent customer service in the future!
“Lenses were great, we all happy. Including thr Dog. We still have snow in Montana,so the glare needs to be tamed also. Thanks guys it's been a pleasure. Peter E. Cassidy”
Thank you so much Richard, for your review! We are thrilled to hear that you were pleased with our very quick turn around time and that the lens quality was excellent too!
“Our 3rd and 4th set of lenses from Tajima, and the excellence continues! Personal service, attention to detail and direct connection to Jacob, all leads up to clarity of sight and lenses that simply work right!”
Timothy, thank you so much for your continued support, and so happy to hear every pair has been excellent with lens quality as well as our personal service touch! Thanks for the review!
“I’ve now purchased three pair of lenses from Tajima and all of them have been perfect. Two I had Tajima install and I did one myself. My wife commented how much clearer her lens were than the original high-end brand ones. Besides the outstanding lenses, the customer service, led by Jacob personally, exceeded my expectations. Thank you for a great service.”
Thank you so much for your review, Tim! We really appreciate your loyalty, and we're so thrilled to hear that you've been happy with all three pair of lenses. We look forward to continuing to provide you with the best customer service experience and the very best quality lenses on the market.
