“Dear Tajima,
I received my new lenses and am very happy with the results. Your promptness and expertise is very
much appreciated!! I have shared my experience with friends and family. Rest assured you have a
client for life. Thank you.”
George, we're so happy to hear you're enjoying your new lenses, and appreciated our quick responses, turnaround, and eyewear knowledge. Thanks for the review!
Terrence, we're so happy to hear you're very pleased with the quality of your new lenses and our customer service we provide throughout the lens replacement process. Thanks for your review!
“Lense match exactly with a high quality glass lens. The process was easy, although I didn't get the prelables box I thought I ordered. also when you get your lenses back they won't have the logo on them; but I was good with that fact. I just printed out the lable, boxed the glasses and received them back broughtly and I think they might have even adjusted them for me a little.”
Thanks for your review, Timothy, and we're so happy to hear you're very pleased with the new lenses! As for the box, you selected to have us email you a shipping label to use with your own box on your order so that is what we did. We would have shipped you the box if you reached out asking or had selected it on your order. And finally, as for the logo, we have discontinued the logo so none of our lenses now come with the Tajima logo.
“Great product that bought new life to frames. The process was super simple, even for frames from smaller brands not listed on the website. I will be a repeat customer.”
“Product was turned quickly, but the lenses were different hue from the same color variant in my other Maui Jim lenses. They are too bronze/ gold in direct comparison.”
“My new costa cut prescription glasses are a game changer i cant believe how much better i can see and the quality of work is A+ they matched the colors i wanted perfectly also Jacob never left me hanging always answered my questions very quickly i would recommend Tajima Direct to anyone thank you guys very much i will be doing biusness again 🙏”
“Wanted to convert prescription lenses to non prescription sunglasses. Tajima did that at half the price of national retailer. Sent my frames in. They sent them back with new lenses. Quick and easy. Happy customer!”
Rick, we're pleased to hear you found our lens replacement service to be quick and easy at about half the price of other local retailers! Thanks for your review!
Donald, so happy to hear we exceeded your expectations with our communication throughout the lens replacement process and with your new prescription polarized lenses for your Maui Jim sunglasses. Thanks for the review!
Ian, we're thrilled to hear we revived your sunglasses and that you're very happy with your new lenses and the customer service we provided throughout the lens replacement process. Thanks for your review!
“The new lenses are fine and work well. I am, however, most pleased with the service given to me by Tajima Direct. I had questions relating to the replacement of lenses after receiving cataract surgery. I anticipated needing sunglasses for reading but no prescription for distance. After asking, by chat and email, my questions, Steve called me to ensure I understood how this would be addressed and also provided some great common-sense advice in terms of waiting until both eyes were done (my questions were asked after only one had been addressed). I now view Tajima Direct as one of those rare companies that provide service way beyond what anyone could reasonably expect. My advice to customers is, 'ask. They'll make sure you understand their product, and its delivery.”
John, we're happy to hear the new lenses are working well for you and that you felt confident in your order and going forward with us due to our exceptional and personal customer service. Thanks for your review.
“New lenses in older frames. I have a stronger prescription and the frames have a lot of curvature. I worked with Jacob and Steve to get some questions sorted and have been very happy. Strong product and great service.”
Eric, thank you for the wonderful review. We're so happy we were able to accommodate your strong Rx into a wrapped frame and guide you through any questions and concerns you had along the way!
