Michelle, happy to hear you found the process to be quick and easy to get new lenses for your sunglasses with the lenses themselves being of excellent quality. Thank you for sharing!
“I've had two pairs of frames lensed with polarized progressives by Tajima Direct so far and have been extremely pleased. Communication was excellent, turnaround time was as promised, and the price was more than fair. (Similar to or lower than even the discount online glasses sites that do not specialize in sunglasses and don't offer the super-clear optics or range of polarized colors of Tajima.) The prescriptions were both made perfectly and the lens design they use is great for driving, walking, reading, or using a device outside. The dual-sided coating is awesome and the lenses are super easy to clean with a microfiber cloth or a little liquid soap and water. Next, I'll be sending my wife's Costas to Tajima for new lenses!”
“Lenses were packaged well and fit perfectly. Mirror finish was just right and these fish every bit as good as the originals. Glad I didn’t pitch the frames!!!”
“I was initially satisfied with the optics and lenses although only tried them for less than a day. Wanted a color change of the lenses but was notified that I would have to pay hanf price to do so. I started using the prescription more often. I have been using these for working outdoors in a climbing harness (4hrs) and the prescription from Tajima always give me a headache/vertigo which is unsafe. Needless to say I dont feel I will be refunded the full amount even though I am not satisfied and have now resorted using my old scratched Maui Jim lenses.”
Hi Loreto, sorry to hear all of this. First of all, if you'd like to return the lenses for a full refund, you may at any time as we've told you over email. You never replied to my follow up email explaining that as one of your options. Secondly, as per our policy, we do simply charge our cost to remake the lenses for a lens color change. All lenses are custom made to order so it's not a simple exchange of stock. Plus with prescription lenses, the previous lenses are rendered completely useless when we made everything exactly how you ordered and requested. Finally, to help you with the prescription lens issues you reference, we would need to speak to you - over email or the phone - but you haven't responded to our correspondence. We can't help you if you don't reply to us or communicate with us.
The only communication we've had with you about the prescription lenses working or not was you saying:
"Optics and lens quality are great as I have been using them yesterday and today for work. Polarization is also amazing for these lenses. I'd state that they are right up to par if not better than the Maui Jim lenses that were previously installed; there is no distortion when looking at LCD screens like I would with the Maui Jim lenses which I prefer."
“First of all, these’d lenses are phenomenal surpassed only by the amazing communication with the cofounders, Jacob & his dad, Steve.
It went like this. My first chat with them was on Nov. 20 and since I was unfamiliar with the company, I asked a lot of questions. Still reluctant to pull the trigger, I googled Jacob and read enough positive reviews that I was convinced there was very little risk factor, so I sent them a payment.
On Nov. 21, I received a shipping label via email and shipped my Moscots Nov. 22. Tajima received them Nov. 26th and I had a personal confirmation email from Jacob telling me it would take 5-7 business days to process the order and he encouraged me to ask any questions I might have along the way.
Tajima shipped the glasses back to me along with my original lenses…carefully wrapped… and the note I sent them. Since I did not have a case, they provided a soft pouch to protect the glasses. They also tightened the temples, which was greatly appreciated. I received them on Dec. 5th. Jacob reached out on Dec. 6th to confirm they arrived.
Probably overkill for a review, but this company deserves a huge pat on the back for the quality service and craftsmanship they provide. These lenses are brilliant and I could not be more pleased.
Thanks fellas for making this such a pleasant experience!
Rod Dalton”
Wow, Rod, thank you for the incredible review! We're so happy that we could provide you exceptional quality with your new prescription lenses and the customer service along the way - enjoy!
“I’ve never loved my Costa’s more. Crisp, clear vision with excellent sun protection. Want to send a special shout out to Jacob who noticed a discrepancy with the prescription I provided and walked me through the process until it was corrected! True definition of customer service! Will recommend to all my friends.”
David, so happy to hear you're loving your new prescription polarized lenses for your Costa sunglasses along with the customer service we provided along the way. Thanks for the review!
John, so happy to hear you were very pleased with your new lenses and the service we provided along the way through the lens replacement! Thanks for the review!
“The person I worked with, Jacob Rosenberg, was extremely helpful and responsive. Getting timely, clear emails about what's going on is not something to be taken for granted these days! And so we always like to give a shout-out to exceptional service. Thanks, Jacob!”
Rufus, we're happy to hear you found your new lenses to be exceptionally high quality with our first class service and communication to back up the product quality! Thanks for the review!
Jason, so happy to hear we could make the process of getting new prescription polarized lenses in your favorite glasses easy and simple along with the fact that you're happy with the new lenses! Thanks for the review!
“Just had my prescription polarized lenses a couple weeks ago, very pleased so far. Very clear and the colors really pop with these sunglasses.’
Staff was very helpful in choosing best lenses for me and impressed with the communications when handling a shipping problem.”
Elizabeth, great to hear you found our customer service to be prompt and responsive along with the high quality lenses we provided at a good price. Thanks for the review!
“Terrific product, terrific quality, and most of all, terrific customer service! When was the last time you received terrific customer service.., right? I will be sending additional Rudy Project Airgrip frames for polarized +1.0 lenses shortly. Thanks Jacob... :-)”
John, we're pleased to hear we impressed you with our customer service, and that you were also impressed by the product quality for your new prescription polarized lenses. Thanks for the review!
