“First of all, these’d lenses are phenomenal surpassed only by the amazing communication with the cofounders, Jacob & his dad, Steve.
It went like this. My first chat with them was on Nov. 20 and since I was unfamiliar with the company, I asked a lot of questions. Still reluctant to pull the trigger, I googled Jacob and read enough positive reviews that I was convinced there was very little risk factor, so I sent them a payment.
On Nov. 21, I received a shipping label via email and shipped my Moscots Nov. 22. Tajima received them Nov. 26th and I had a personal confirmation email from Jacob telling me it would take 5-7 business days to process the order and he encouraged me to ask any questions I might have along the way.
Tajima shipped the glasses back to me along with my original lenses…carefully wrapped… and the note I sent them. Since I did not have a case, they provided a soft pouch to protect the glasses. They also tightened the temples, which was greatly appreciated. I received them on Dec. 5th. Jacob reached out on Dec. 6th to confirm they arrived.
Probably overkill for a review, but this company deserves a huge pat on the back for the quality service and craftsmanship they provide. These lenses are brilliant and I could not be more pleased.
Thanks fellas for making this such a pleasant experience!
Rod Dalton”
Wow, Rod, thank you for the incredible review! We're so happy that we could provide you exceptional quality with your new prescription lenses and the customer service along the way - enjoy!
“I’ve never loved my Costa’s more. Crisp, clear vision with excellent sun protection. Want to send a special shout out to Jacob who noticed a discrepancy with the prescription I provided and walked me through the process until it was corrected! True definition of customer service! Will recommend to all my friends.”
David, so happy to hear you're loving your new prescription polarized lenses for your Costa sunglasses along with the customer service we provided along the way. Thanks for the review!
John, so happy to hear you were very pleased with your new lenses and the service we provided along the way through the lens replacement! Thanks for the review!
“The person I worked with, Jacob Rosenberg, was extremely helpful and responsive. Getting timely, clear emails about what's going on is not something to be taken for granted these days! And so we always like to give a shout-out to exceptional service. Thanks, Jacob!”
Rufus, we're happy to hear you found your new lenses to be exceptionally high quality with our first class service and communication to back up the product quality! Thanks for the review!
Jason, so happy to hear we could make the process of getting new prescription polarized lenses in your favorite glasses easy and simple along with the fact that you're happy with the new lenses! Thanks for the review!
“Just had my prescription polarized lenses a couple weeks ago, very pleased so far. Very clear and the colors really pop with these sunglasses.’
Staff was very helpful in choosing best lenses for me and impressed with the communications when handling a shipping problem.”
Elizabeth, great to hear you found our customer service to be prompt and responsive along with the high quality lenses we provided at a good price. Thanks for the review!
“Terrific product, terrific quality, and most of all, terrific customer service! When was the last time you received terrific customer service.., right? I will be sending additional Rudy Project Airgrip frames for polarized +1.0 lenses shortly. Thanks Jacob... :-)”
John, we're pleased to hear we impressed you with our customer service, and that you were also impressed by the product quality for your new prescription polarized lenses. Thanks for the review!
“I'm very happy with Jacob and Tajima. I have a pair of good acetate frames from Cutler and Gross that I bought a few years ago with the intention of replacing the lenses as needed. None of my local San Diego optics houses would do it (afraid of breaking the frames). Tajima is not a discount house but they use very good lenses and they don't clutch their pearls because of acetate frames. They did exactly what I asked for and I am very happy with the results.”
Joe, so happy to hear we were able to provide you with high quality replacement lenses for your frames that no one else would replace the lenses for. Our skilled and expert technicians are always up for a challenge and know how to handle frames correctly and with care to make nearly any frame work. Thanks for the review!
David, thank you for your review. We're glad to hear you installed the lenses with ease and found them to be a perfect lens replacement for your Maui Jim sunglasses!
“Prescription is perfect. Polarization and color (Blue Mirror) is exactly the same as the non-prescription lenses.
Ordered another pair for backup and received a 15% discount on second pair.
Turn around time was very fast.”
Dennis, we're so pleased to hear you're loving the new lenses - prescription perfect along with quality polarization, color detail, and clarity. Thanks for sharing!
“Tajima Direct is a pleasure to work with. Very communicative getting the lenses correctly configured. No issues in any shipment I have received. Made perfect lenses for my frames. Will use them again and again.”
Hi Terry, thanks for the review. We're so glad to hear you're loving the color detail and clarity of the new lenses. The lenses are 5x more scratch resistant than your original lenses so you should be good to go there!
“My prescription changed and my optometrist and the original manufacturer of the sunglasses said that the requirements were out of spec for the frame and they couldn't replace them. Enter Tajima who was able to engineer lenses for frames. I went from thinking I had to throw away expensive frames to having a new set of lenses that work great! The people at Tajima were responsive and spent time on the phone with me explaining what they could accomplish with the new lenses. Thank you Tajima!”
Mark, we're so happy to hear we were able to make you new prescription lenses for your favorite frames that no one else would do for you. Thanks for the review!
