“Fantastic communication. They ensured I received status on the frames from sending them in to when they were completed and shipped out. The lenses are great.”
Michael, thrilled to hear you appreciated our constant communication and customer service throughout the process and that the lens quality met or exceeded your expectations. Thanks for the review!
“I received a great pair of prescription lenses for my Costa sunglasses. All emails back and forth were professional and everything was taken care of in a timely manner. I highly recommend Tajima to anyone wanting replacement lenses or prescription lenses. The fit and finish are awesome.”
Thank you, Jeremy! I'm glad you had a great experience with Tajima Direct and that you're pleased with the fit, finish, and quality of your new Tajima prescription lenses. We really appreciate your five-star review and kind words.
“The new prescription lenses in my beloved Maui Jims were not only well made but also half the cost than doing it through a local retail shop. And as for the customer service--it is one of the best on-line purchasing experiences that I have ever had. Thank you again for a terrific experience!”
Tomika, so happy to hear you're loving your new prescription lenses and see the incredible value in them being half the price, but just as high quality (if not better). Thanks for your review!
“Stumbled on this website while trying to find an option to replace my prescription to a non prescription lens in my glasses. It was a Gucci lens that was very costly and one that I liked a lot so decided to swap out the lens. Tajima Direct had great reviews and they did not disappoint! Very easy to use website and the turnaround service was very quick. The entire process from sending my glasses to being returned to me only took a week and I had it back in time for my cruise. The new lens look great! Thank you for such great, quick and efficient service!”
Thank you very much for your kind review, Janet! We appreciate it! We are delighted to hear that your experience with our website and service was so positive and efficient. We are glad that we could provide you with great new vision in your favorite sunglasses in time for your cruise!
“It's nothing short of a marvelous experience with Jacob for customer service. Talking with him and trusting him brought positive experience with their Tajima lenses. Thank you so much.”
Yoshie, thanks for the very kind comments and review. Happy to hear not only the lenses were great, but also the customer service we provided to you along the way!
“Hey Jacob,
I was able to put my new sunglasses to the test today out on the water. They are perfect.
Thanks for the great communication during the replacement process & of course the final product. Oh, and by the way, I really appreciate you returning my glasses in the original case I sent them to you in. I’m glad it didn’t get lost in the process. I look forward to sharing our story with my friends & family. Great work!
Cheers!!”
“Very easy process from reviewing my options/selections for type and color to shipping and receiving my order. Highly recommend for anyone looking to replace broken lenses to just having different lenses for a pair or two of sunglasses 👍”
Jim, glad to hear you found the process to be easy to get your lenses replaced and are pleased with the quality of the new lenses! Thanks for the review!
“I'm very happy with the service I received. My glasses we're a gift and to have them repaired to the orginal condition was a big relief. I will recommend your service going forward!”
“Outstanding service and product. Before ordering progressive sunglass lenses with prisms (to address my double vision issue) for my old Adidas Raylor S frames, I did research on Tajima and can say that the one star criticisms were in no way close to the service Steve provided me. He communicated frequently, patiently and politely with utmost professionalism. When I said did not want a logo on the lenses, he said "no problem." He walked me through the ordering process which was a bit out of the ordinary because I wanted the progressive lense as far down as possible so I could read when needed but not interfering with vision looking down at a golf ball or bicycle computer. The shipping of the frames was very easy -- supplying me with a box, postage paid. While pricing was a tad higher, the service and quality was well worth it and there was no concern with add-on features because of the fixed price. In short, I cannot recommend Tajima enough.”
Jeffrey, thank you so much for your 5 star review, and we're so glad you're so happy with the new progressive lenses as well as the service we provided to you before and during your ordering process. Enjoy!
“It's fast, it's easy and, most importantly, the lenses are just spectacular...did 3 frames already, and couldn't be happier with the result. Highly recommended.”
“It is a pleasure to write this review because I have had the most satisfactory experiences with this company, three separate pairs of sunglasses, all with damaged lenses, were replaced by Tajima Direct lenses in the last few months. The frames for these sunglasses were in reasonably good condition, and I could find no local eye care businesses, or the companies that sold them, willing to replace the lenses. All three pairs were relatively expensive and purchasing new sunglasses was an option I was not pleased about. Following the first outstanding results provided by Tajima Direct, and the excellent new, and better, lenses that were replaced in my Costa Del Mar sunglasses, I decided to send in two more pairs. Before this, I had sadly, and reluctantly, considered throwing them all away. An action that seemed irresponsible and unnecessarily wasteful.
In the next order, I sent in one Costa Del Mar pair that belonged to my wife and a second pair of Serengeti Drivers that were mine and scratched up from decades-old wear from almost daily use. The important thing that mattered to me was the high quality of lenses that Tajima used to replace the originals, and the very personal communications I regularly received before, during, and after the orders were placed, for all three pairs of sunglasses. It seems as if I know Jacob and Steve more as friends than as business people. The convenience they provide to ship the sunglasses, and the speed at which they were returned, were efficient and exceptional. My experiences with this company have renewed my faith in people I have never met, and in the kind of services, they can provide. Without any doubt or reservations, I would wholeheartedly recommend and encourage Tajima Direct to anyone who desires to have a damaged pair of glasses replaced as opposed to buying new ones.
"Thank you" for the opportunity to make this statement.
Respectfully. -G. Morgan Becker, Dade City, Florida 33523”
G. Morgan, wow thank you for the very kind and glowing review! So happy to hear we could revive these old sunglasses for you with new lenses that are even better than your originals and that our personal customer service put the whole experience over the top for you. Enjoy your new lenses!
Richard, so happy to hear you're loving the quality of your new Tajima lenses along with the consistent updates we provide throughout the lens replacement process! Thanks for the review!
“I love these Rose/Copper tinted lenses. I had cataract surgery and reused a pair of prescription Maui Jim frames that I loved for nonprescription lenses since I don't need a prescription anymore. Easy to install and a perfect fit. Contrast seen with this tint is unbelievable.”
“After several weeks of using my Tajima clear glasses and sunglasses I can say they are really nice. I needed progressive and high index for my prescription and both pairs came out perfect.
I highly recommend Tajima.”
“Jacob and team at Tajima were terrific! I broke a lens in my my Maui Jim sport sunglasses. I needed a few special considerations - reflective polarized lenses for water sports, progressive bifocals, and astigmatism prescription. The ordering was very straight-forward and talking to them on the phone, I got good advice to get exactly the lenses I wanted. Delivery and turn-around time was acceptable; not super fast, but after all, it takes a few days to make quality lenses so I am glad they take their time and do it right. I am quite satisfied with my new lenses in my old frames, and I would highly recommend Tajima to other prospective buyers. And I had a few follow up questions, after I received by glasses, to which Jacob was very responsive. Great customer service.”
