TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,506 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

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Metrics

1.2

Based on 1,506 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having waited 4 days for talktalk to fix the phone cable I accidentally pulled out of the junction box coming into my house I am getting nowhere. Despite telling them the issue they insisted on doing line checks and sending an engineer to assess the outside of my property when I had stated 6 or 7 times the issue was the phone cable I'd pulled out. The openreach engineer has been helpful and tried to visit my property on the day it happened but talktalk will not book me an appointment in and are insisting on sounding several hours asking questions about what is damaged despite clear explanation. I have sent them an inage of the pulled out telephone line and they finally sent me an appointment for in 2 days time. Would not purchase from them again.”

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Posted 9 months ago

“Corrupt zero review shut down avoid buyer beware at all cost.”

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Posted 9 months ago

“What a stupid provider this is. I booked in advance for broadband setup in my new apartment I was going to move into. I waited in my new apartment for 11 days without internet for the router to arrive and get installed on the 12th day. When I didn't receive the equipment delivered to me on the 11th day, I chatted with the lame chat customer care and they informed me, "Oh the engineers can't visit you, I'll have to wait 10 more days to receive the next update!" Amazing!! Take a bow! 👏🏻👏🏻👏🏻 You win the award for Biggest Unprofessional of the year. I wish I knew this beforehand so I never sign up with this incompetent provider blaming it all on openreach. They've just wasted my time and impacted my work. I've now booked with BT with a confirmed date for next week instead of going ahead with these clueless bunch of people who don't know what they're doing!”

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Posted 9 months ago

“Avoid at all costs - a&;5 customer service and absolutely zero star service and”

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Posted 9 months ago

“Dreadfull rip off”

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Posted 9 months ago

“Talk talk told me prices are increasing.. mine is already WAY higher than they advertise and the speeds are VERY SLOW I rang them on chat and gave them my name phone number and email address but they couldn’t find my speeds or even my account”

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Posted 9 months ago

“This is the most inept internet provider out there I have waited 5 days to get a connection only to be told I have to leave it over the weekend , their excuse is they can’t configure the modem, after 9 hours of calls to customer services I landed up losing my cool , one of the most shocking experiences I have ever had , all calls go to Lahore India do understanding the operative is virtually impossible,, I would say avoid at all costs even just for your sanity ,,, shocking provider ,, AVOID AVOID AVOID !!!!!!!!!!!!”

Helpful Report

Posted 9 months ago

“erview Reviews About TalkTalk Reviews 78,975 • Average TrustScore 3 out of 5 2.9 VERIFIED COMPANY In the Telecommunications service provider category www.talkta lk.co.uk Company activity See all Claimed profile Pays for extra features Replied to 97% of negative reviews Replies to negative reviews in < 1 week Reviews 2.9 78,975 total 5-star 35% 4-star 10% 3-star 5% 2-star 5% 1-star 45% Your review is pending.Read more Paul Parker 3 reviews Rated 1 out of 5 stars OAP disabled. No service. £200 bill..... So, weeks and weeks to get broadband and phone set up. At no point did my 80 mother of my 80 year old disabled father ever have a phone supply that worked with talk talk. They final agree to cancel the contract after days, yes days on the phone on hold and talking to stupid people. Send all their rubbish back to them. Get a £0 bill, and rightly so. Think it's fine and done. No. This is talk talk. They then send a bill for over £200 to this OAP couple for a service that was never provided!! Outrageous behaviour. After hours on the phone again trying to get a manager again, we get cut off. Take is to court talk talk. You are not getting any money from us and we have the right to now claim from you. You are a disgrace.”

Helpful Report

Posted 9 months ago

“DO NOT USE COMPANY !!!!!! The customer service is non existent. I am trying to sort a 3 day fault on my parents line. They are in their 90’s and no one can get hold of them, including healthcare professionals. I’ve said it’s a safeguarding issue and am getting nowhere. I have never been so exasperated.”

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Posted 9 months ago

“YOU SCAM PEOPLE!! I have been with you around 4 years now and since you contacted me in November 2023 asking will I be home saying openreach are in my area fitting full fiber cables and need access to the property to upgrade the lines as its mandatory by 2025. I then waited in for openreach on the date you give me and they never showed so I contacted you and then you give me another date and they didn't show again so I then put in a complaint and you give me another date and openreach come out and they fitted the new lines your said needed to be fitted and the openreach engineer said everything is good my end but your Internet isn't working so he rang you guys in front of me and you said it will be updated once he has left and I contacted you days after as still no Internet and you said my contract is with a copper line and full fiber shouldn't have ever been installed and that openreach will need to fit the old lines back ( obviously they are removing them because they are outdated so they aren't going to come and install an out of date line ) i was then given a date for openreachto come out change the lines back but guess what? THEY DIDNT SHOW. Everytime I call talk talk I'm on the phone over 1 hour and everytime I get told I will get a call back of a manager and I never do!!! NEARLY 3 MONTHS WITHOUT INTERNET AND STILL PAYING!!!!”

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Posted 10 months ago

“If I could give a zero, I would. We signed up for full fibre 16 months ago, till date the engineers did not do what they were supposed to do, I have just been told today that there is a problem which the engineers have not fixed, meaning we have been left with a very poor internet service which drops randomly. To add insult to injury they overcharged us because "our contract" ended and all discounts no longer apply. However, there is no contract as the contract expired 16 months ago and we were meant to be on a new contract which never went live. I have been passed from one team to the other, finally someone refunded the overcharge after several calls and of course I cancelled the service. It is a shame because we have been with talktalk for at almost 10 years.”

Helpful Report

Posted 10 months ago

“I'd give a zero review if I could. Had problems over a period with wifi dropping out - they eventually arranged an engineer to call, after almost bullying me to agree to T&Cs that if I had broken their equipment I would have to pay £75! Engineer came, it was a faulty cable from the box to my house which he replaced. Have been trying to log into my TalkTalk account to see when my contract expires so I can get out of it, and i can't get in and none of the forgotten password/forgotten email options work. neither does log in via your mobile phone - you try and enter the code you've received and it just says there is an error. Open Reach Engineer said they are on their last legs so change provider asap. Easier said than done!”

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Posted 10 months ago

“Upon joining, I submitted correctly to transfer my existing number, and an education was provided with confirmation that it had been would be processed. And it took three separate temps to actually do this, meaning I was paying for 2 contracts when I needed 1. Once my number had been transferred, I found that telephone calls to the Mobile would not ring, going straight to voicemail. Then sending me a message telling me I had had a voicemail. This for work and personal calls was just a joke, and something that TalkHome had no interest in dealing with. In fact, this day, every attempt to raise a complaint has been ignored by them.”

Helpful Report

Posted 10 months ago

“£75 scam by TalkTalk to send a Qube GB engineer to a customer's home when a fault is reported. TalkTalk will have information about the fault as their website can access Openreach data. Customers are encouraged to use the website tools and the TalkTalk community to fix faults. Qube GB do not charge TalkTalk £75 for a visit. I wonder how many customers are put off complaining because of this £75 charge? Outrageous.”

Helpful Report

Posted 10 months ago

“READ BEFORE SIGNING UP TO TALKTALK. If I could give minus stars I would. I signed up to an 18 month contract in October 2022. All was fine until my router suddenly decided to stop working on 29/12/23. I contacted TalkTalk and after going through the standard protocol with the person on the phone, they sent an engineer out the following day after realising that they could not fix the fault from their end. The following day as promised an engineer arrived, I was told that it was 100% TalkTalk equipment which was at fault and that my router was not only incredibly old, but not compatible with my openreach box, I had a black box but I should of had a white box and it was surprising it had lasted as long as it did. The engineer told me to contact customer services with in the hour to report the problem again, and that he would also report the problem, a new box would be sent and that would be all that was required. I done as he ask and contacted TalkTalk an hour later, and after a lengthy discussion I was told that no engineer had made a report and to call back at 4pm (4 hours later). I done as suggested and called back at 4pm to be told again that no report had been made. I asked to cancel my contract and was put through to the cancellation team to be met with an incredibly rude woman who told me I had to pay £95 to cancel my contract, the call ended with me hanging up after several attempts at try to get a word in, this was very frustrating. The following day I tried to call back, but because my number had been assigned to a complaint, my call was being instantly diverted to the complaints team which sent me straight to a voicemail. I left several voicemails over the course of 3 days and decided it was time to contact the CEO. I received a text to tell me that someone would call me on a certain day and time, but I did not get a call when they said they would call. At this point I contacted ripoff Britain and Martin Lewis and copied them into the emails. Funnily enough they called back the following morning. I spoke to a member of staff called Mo who appeared very helpful at the time, by this point I’d gone 2 weeks without internet, I purchased a dongle from EE for £80, paid my £30 TalTalk bill and have made a total of £150 worth of top ups to my dongle so that my home could supply 3 of us some internet. Mo said he would compensate me £111 which was disappointing but by this point I ran out of fight in me, and agreed to that amount if a box could be sent out immediately. This was agreed and I got my new router the following day “yippee” and Mo said to contact him on his personal email if I have any problems …. After 2 days the router stopped working because a black router was sent, not a white one. I emailed Mo to be ignored. I called TalkTalk and had to sit through an hour of checks even though I knew the router was broken and the lady said she’d send me a box out immediately, I gave it another 5 days and no router, so I emailed Mo again to which he phoned me, said it must be my home which is the problem, although it was confirmed by an engineer that TalkTalk sent out that it was not my home, it was the equipment, he reluctantly said he’d send me out another router, but we are now on the 13/2/24 and I still have had no router. I have sent another 4 emails to the CEO, been told I’d be called on 3 separate occasions, yet I have not received any calls. I called them again on 12/2/24 and was told that someone tried to call me which they did not, and was told that someone would call me today between 2pm and 4pm, it is now 4pm as I am typing this message. The customer service has been hideous and I’d avoid this company if I were you. I am currently in a situation now where TalkTalk are holding my line so I can’t get internet from any other company, I’m using a dongle to provide a home of 3 internet, and I am being ignored by TalkTalk. I have now started a small claims process and I will fight for compensation for the stress that they have caused me.”

Helpful Report

Posted 10 months ago

“Terrible company never again I was only with them 1 month.Router packed up trying to talk to a customer advisor in South AFRICA like trying to platt fog.No Internet for two weeks changed to BT..And got charged £188 pounds for doing so..criminal fraudulent company joke.”

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Posted 10 months ago

“Had the Internet connection buffering and going down despite having a booster in place. Sold my house so rang to cancel the service as going to be staying with family until new house sale goes through. Kept on hold spent hours explaining the situation and being told that I would have to give them 30 days notice to cancel my account! Told them I didn't know the date my sale was going through 30 days ago! Still wouldn't listen. Tried to get me to keep my account until the new occupiers decided to connect to the Internet! Said no I wanted to close my account straight away! Still received emails phone calls asking me why I was closing my account the next day. Had to explain everything again after waiting ages to get through. January they send me a final demand for £27.34 for November and when I tried to pay added another £12.50 late payment fee! Rang them to make a payment took 18 minutes just to get through to someone who could take my payment. Upside is he knocked off the extra £12.50. I will never ever deal with this company again.”

Helpful Report

Posted 10 months ago

“Rubish customer service, all lies, fake promises, been trying to solve my issue for two weeks , didn’t get sorted, everyday had to spent 2 hours on chat to be able to discuss and explain the situation but they transfer to a different department and never get sorted, i asked manager to call back they gave me 24 hours to call, but now its 5 days never get any call, i called again and asked for the manager, i have been told manager will definitely call but after another day i never received any call, sent email to make a complain, they said someone will contact me but after a week still waiting for the reply, never ever going to be a talk talk customer again, never recommend”

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Posted 10 months ago

“Thieving company! Would give minus 5 stars what this company has done to me. I signed up for broadband in 2016, they took my direct debit without providing service. After many emails and phone calls and still no service I stopped the direct debit. They received £125 of free money from me, I received nothing. Only after I stopped their money did they try to contact me. After getting no response, they handed over what I guess they thought was my debt to a debt collection company and have been hounding me for years. I was given a CCJ, a court order and now in 2024 a bailiff notice. Thieving, robbing, horrible people. Take your money to sky, they gave immediate broadband with zero fuss. I can honestly say I HATE talktalk.”

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Posted 10 months ago

“The service is absolute rubbish, signal cuts out every few minutes, sometimes for often. Just a heads up of how bad it is, I am currently writing this review on my phone, using my data because I can't get anything done on my laptop rn. AVOID. AVOID. AVOID!!!!!!”

Helpful Report

Posted 11 months ago

TalkTalk is rated 1.2 based on 1,506 reviews