Name: TalkTalk
Rating: 1.19

“Terrible customer service and actual service. You’re customer service workers need to understand people and accept”

Posted 4 years ago

“I paid for fibre optic broadband for about 16 months. They evidently did not connect me to the system. I foolishly assumed they had kept their side of the bargain. They hadn't. When I found out and asked for a refund they, to all intents and purposes blamed me for not letting them know earlier. The compensation I was given was an insult. Now, after over 10 years with them, I am leaving, all of a sudden they offer me a deal less than 50% of what I have been paying for over a year. They have sent me a final bill for over £90, including for disconnection. They have not clearly explained how they arrived at this total. I will not pay it until I am satisfied it is justified. I looked on a number of customer satisfaction sites and was amazed to see one averaged as high as 2.9. Well above what I would give. Looking at the review below it appears the service talktalk.co give might deteriorate with the customer's age. (I am 84 years old!). PS I will save the above bill within about four months of leaving them. If I were you I'd shop around before signing on with them!”

Helpful Report

Posted 4 years ago

“made it very difficult to get a refund”

Helpful Report

Posted 4 years ago

“I am writing this on behalf of my aged inlaws aged 92 and 89 respectively. For years talktalk have delivered around 1.5mb/s on a contract that boasted 25 + MB/s.They have charged them a fortune for virtually zero in return. As my inlaws are not tech savvy they have remained on the same contract from the outset. According to Taltalk all old contracts should have been removed and placed onto a new better deal of £30 pm as from March this year. Not so my inlaws, they have continued to milk this for all its worth. Fortunately we have now intervened and are moving to BT who are guaranteeing at least 18MB/S of broadband for a fraction of the cost. Don't go anywhere near talk talk cause "talking" is the only thing they are good at.”

Helpful Report

Posted 4 years ago

“THIS IS MY FOURTH DISAGREMENT WITH TALK TALK.I HAVE A NEW T.V MY TALK TALK BOX IS A FEW MONTHS OLD. I HAVE TRIED 4 DAYS TO CONNECT UP. I GET A PICTURE THEN A NO SIGNAL THE T.V GOES OFF AFTER FOUR MINUTES.THE HELP LINE PEOPLE AFTER 3 AND A HALF HOURS IN 4 DAYS ARE A JOKE.I AM VERY KNOLIGABLE ABOUT THESE THINGS AND ASKED FOR A NEW BOX .THEY SAID NO BUT WOULD SELL ME ONE.THEY WOULD RATHER A CANCELED ALL MY SUBSCRIPTIONS THAN SEND ME A REPLACEMENT.I HATE TALK TALK AND WOUL LEAVE NOW BUT I AM UNDER DAMN CONTRACT.STAY CLEAR PEOPLE YOU WILL HAVE NOTHING BUT AGRO FROM THIIS SO CALLED COMPANY REALLY BAD .I AM NOW ATING FOR A BOX FROM E BAY I HATE THIIS COMPAANY”

Helpful Report

Posted 4 years ago

“I rang up to cancel with them as the wifi is sporadic and the download speed is appaling. The day we cancelled with them, our internet "coincidentally" went down so I rang them. This call was 2 hours long and I spoke to 5 different people and got hung up on while on hold just for the laughs. Finally got a new router sent out which I didn't think was the problem anyway. I asked to complain about the customer service but I got cut off again. Lovely stuff After another call I was told a supervisor would call within 72 hours, obviously I didn't think they would and obviously they didn't. Router comes and fantastic news, it doesnt work! Calls up again After an hour and speaking to just the two people this time, I was on hold while they ran some checks and I was hung up on again. Another phone call 45 minutes in and I was told by some rude woman who continuously interrupts me and says she can either send a third router out for some reason. I said no. If we're all keeping count, she wants me to own 3 routers because the first mysteriously became too old the day we cancelled our deal and the second "brand new" router is faulty. Baring in mind I leave them in 20 days so gotta send these heaps of scrap back. She said there is nothing more they can do. Plot twist! So that's it then. The end of the story. Absolutely nothing more can be done, they are just out of ideas. Exhausted. Plan A didn't work and they have no more tricks. So now I have 20 days until a proper provider arrives. Until then... no internet for me Bonus feature - if you move house then your contract is automatically renewed from the beginning again so you could end up with another 2 years with them just for moving house. They sneak that one in fine print. Got done on that one too. So to be honest TalkTalk have consistently ruined my life and will continue to do so for another 20 days and 10 hours 54 minutes. Petty petty company! Avoid! Almost forgot this nugget The rude bigfoot sounding shrekalite said as it shows on her computer the home has internet then nothing more can be done. Just calling me liar as a little cherry on the cake.”

Helpful Report

Posted 4 years ago

“I like to give talk talk no stars for the misery that they caused me and my wife. The only I can say to everyone reading this. If you have disputed with them please, please use resolver as they were the only people that sorted out our what was a small thing like cancelling within the 2 week period that they offered. To lies upon lies from they’re customer service, never had we had to deal with corrupt bunch of morons in my life!! For god sake people stay away if you know was good for you.”

Helpful Report

Posted 4 years ago

“The Internet access is probably similar in quality to other providers and is certainly cheaper. However if one needs to solve any problems or make any arrangements then it will have to be done via a call centre in India (to judge from the accents). This is horrendous! I took to timing and adding-up my phone calls and found it had taken over 7 hours to get one matter to completion. Granted the calls were free and I no longer have to earn my living. Now I no longer use Talktalk as my ISP - I am willing to pay 40% more to avoid having such frustrating experiences again. The operators are polite but they read from set scripts until they finally pass you to their "superior". Then the whole process repeats again and again and again until you finally reach someone with the power to act. Sadly they then make errors like misquoting the problem or passing it to the wrong people. Then you have to begin again.”

Helpful Report

Posted 4 years ago

“The Internet access is probably similar in quality to other providers and is certainly cheaper. However if one needs to solve any problems or make any arrangements then it will have to be done via a call centre in India (to judge from the accents). This is horrendous! I took to timing and adding-up my phone calls and found it had taken over 7 hours to get one matter to completion. Granted the calls were free and I no longer have to earn my living. Now I no longer use Talktalk as my ISP - I am willing to pay 40% more to avoid having such frustrating experiences again. The operators are polite but they read from set scripts until they finally pass you to their "superior". Then the whole process repeats again and again and again until you finally reach someone with the power to act. Sadly they then make errors like misquoting the problem or passing it to the wrong people. Then you have to begin again.”

Helpful Report

Posted 4 years ago

“Very bad Internet service, I paid for 18 months for fast fibre and was much more low than what should be, was impossible even watch YouTube. I called them for ask a compensation and they just delay and ask me to see for one month more... In the end I was continuing pay the same amount. Finally my contract is finished with them, i moved to another company, Talktalk send me the letter that "they're very sad that I'm leaving" only I have to pay 0.56 cent. Today i got a email where they say that my bill is due on 23 June I have to pay 33.83£. Really think properly before to make a contract with them. Is a hell and a NON-EXISTENCE customer service.”

Helpful Report

Posted 4 years ago

“Very bad Internet service, I paid for 18 months for fast fibre and was much more low than what should be, was impossible even watch YouTube. I called them for ask a compensation and they just delay and ask me to see for one month more... In the end I was continuing pay the same amount. Finally my contract is finished with them, i moved to another company, Talktalk send me the letter that "they're very sad that I'm leaving" only I have to pay 0.56 cent. Today i got a email where they say that my bill is due on 23 June I have to pay 33.83£. Really think properly before to make a contract with them. Is a hell and a NON-EXISTENCE customer service.”

Helpful Report

Posted 4 years ago

“Terrible customer service. Badly trained staff. Breaching GDPR. Better to go with someone else.”

Helpful Report

Posted 4 years ago

“Trustpilot reviews Categories My Reviews My Settings Help LOG OUT Alternate Text BRYAN GB For companies Review of TalkTalk BRYAN 10 reviews 1 star: Bad 2 hours ago Fob you off. I went with TalkTalk for broadband and TV. Got both items but for reasons beyond me there isn't a remote control with the TV box, I've had 2 and neither had a remote. Over a week later I received a remote, but the aerial loop through (aerial in connection and aerial out connection) doesn't do anything. The TV box is so slow, you can press Netflix on the screen, go make a cuppa, come back and it's almost ready. The UI is awful and also really slow to react, really so frustrating. I prefer my TV's UI so when I want to switch to my TV, the loop through should do this, but it doesn't, I have to take the 2 aerial connections unplug from the box and connect them together to use the TV. The reason I have the TV box is for "fox" and few other channels. So I told talktalk and eventually sent another box, but no difference. I tried other aerial cables, even another TV but no difference. I told them again, they said it's not the box and they will send an engineer. After a while they wrote back saying they can't send an engineer because the COVID 19 is a high risk in my area. I know that I am in one of the lowest risk areas in the UK, one of the island of Scotland. I replied and told them this and why would they say something that is so untrue. They replied saying they can't get an engineer till August at the earliest. I asked again why did they use the COVID 19 as an excuse, they said we will try and get this sorted as soon as we can, they refuse to explain so looks like they use COVID 19 as a cover for the really poor service. I asked them to stop the TV service but no. I know this times are bad, and engineers shouldn't be going into houses, but to say things that are not true is so bad...”

Helpful Report

Posted 4 years ago

“My name is Melek, I am 89 years old. I would like everyone to know that Talk Talk is stealing my money from me. For the past 3 months I have has next to zero service on my phone line and my Internet is getting speeds of 2 mbs and it also cuts off every two mins. I have contacted them numerous times and they say they will call back but they don't. They say call the technical team but everyday I wait 2 hours or more to speak to someone but then I have to give up. I'm tired and weak. I have given them so much money and I don't get a service I pay for. They stole from me before after I was lied to about the service I would get which they apologised for (Talk Talks recorded phone lines can confirm this). If anyone can help I would appreciate it.”

Helpful Report

Posted 4 years ago

“lack of communication been waiting over a year for change of ownership of the account after filling out multiple forms. extra charges without being warned.”

Helpful Report

Posted 4 years ago

“Absolute terrible broadband provider . Speeds are atrocious Suppose to be on fibre more like normal broadband speeds and absolute joke of customer services. No help what so ever only can say you receiving min guarantee”

Helpful Report

Posted 4 years ago

“Several weeks without broadband or landline, completely useless, have also tried blocking another provider from taking over. Have taken up with ombudsman and will also be taking them to court over non service whilst still charging me. Avoid”

Helpful Report

Posted 4 years ago

“RIP off I had no contact in place, and cancelled 3 times, and talktalk still charged me every month, for over 4 month's, do not trust, avoid even if it's a £1 a month, poor service, con artist. Thay will tarnish your credit history, with out a care, weather or not you are right or wrong, they don't give a sh#t, is all about money, and the credit agencies allow this to happen without any proof form talktalk, just ok that's fine,”

Helpful Report

Posted 4 years ago

“We called to cancel 2 weeks after getting talktalk and were told we wouldn't have to pay a final bill. They then didn't actually cut off the connection until after the 20 day cool off period, so now we're forced to pay £251. The 20 day cool off period is obviously a con. We have had nothing good come from talk talk. We asked for a second phone line for an annexe and they cut off the main one, despite having 3 phone lines previously. The worst customer service I've ever experienced. It's impossible to get through to anyone helpful and they cut you off on live chat every time.”

Helpful Report

Posted 4 years ago

“Worst provider ever.As contract ends I finally did service cancellation on live chat,but they decided to keep me till my new provider comes live.and take money for full month although new provider connecting 1 week later.When I just letting know them on live chat about I'm worried agent disconnecting.Very expencive calls from mobile even they not pick the phone.And never providing speed as promised.I do never recommending this provider,from this provider need keep as far as possible,if you do not want affecting your life. !”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

TalkTalk Reviews