“First - these folks are very knowledgeable AND helpful.
Totally seamless talk to delivery!
I did the local and nationwide research, and they were the best price overall WITH free shipping.
Love my Rheem tankless water heater!”
“Very impressed with my new tankless water heater this company was on point with everything they promised from fast service and a great product shipping it fast and online service is perfect letting me know what I needed for easy install thanks I would recommend them to anyone who wants to improve their home”
“i will never buy anything from Rheem LLC.
it was fast transaction getting the money but when i asked for return they made it hard
so nop thank you not purchase from rheem any more
bad experience”
Hello Soumar Almasri. As I said to you in our emails and on the phone I really wish that prior to your ordering the RTEX-24 in the evening of Feb. 5th 2020 that you checked the electrical requirements of the unit, which are listed on the product page, as well as the Spec Sheet. It clearly says that unit is 100 AMPs and requires 3 dedicated 40 AMP breakers. I understand after receiving the unit you then learned that you did not have electrical requirements.
As I explained to you, you are welcome to return the unit, but because we shipped what was ordered you are responsible for the shipping costs, and a 10% restocking fee if you are not exchanging the product. The restocking fee is waived for exchanges. Shipping these units is not cheap, we are not able to spend over one hundred dollars in shipping costs, when we shipped what was ordered. The restocking fee covers the non-refundable credit card processing or PayPal fees, as well as the employee costs it took to get the unit safely shipped from our warehouse in Lacay WA to your location, and then to inspect the unit and restock it once it is returned.
Prior to purchasing the shipping, exchanges and returns policies have to be read and agreed to. Even if you do not read it all the disclaimer at the top, which I am including below, is pretty clear. If you are not sure if the unit is going to work for you, it is a good idea to find out, before having the unit shipped, so that if it will not work for whatever reason, you do not have to pay the shipping costs and restocking fee.
Obviously, if we ship the wrong product, which is not the case here, but if that were the case, we would of course pay for all the shipping, as that would be our mistake, but when we ship what was ordered, the customer is welcome to return any item in new condition for a refund, but they are responsible for the shipping charges.
Shipping Policy
We offer reliable two day and ground shipping throughout North America. In stock products purchased before 2:30 PM PT Monday - Friday are shipped that day, with the exception of Federal Holidays. In stock product purchased after 2:30 PM PT, will either be shipped that day or the fallowing business day. All products are now proudly shipped and covered with UPS’s top-rated Flex Partial at our expense.
Disclaimer
If you know what you want and need, and are just looking for the best deal, please order after reading the below policies. If you do not know for sure whether or not you want or need the tankless heater, whether or not it will fit, can be installed properly, or anything else that may cause you to want to return or exchange the unit you are about to buy, it is a good idea to wait to make sure of what you need before ordering. If you order a tankless water heater or any other products from this website, and want to return them you of course can, but will have to pay for the cost of shipping, and a 10% restocking fee, which is waived for exchanges. No refunds or exchanges can be provided for damaged or installed items. If you have any questions give us a call, or send us an email, and we will be happy to clear up any confusion before you buy.
“When my order arrived, I thought I would not need one of the items and called to see if I could return it. Richard Romano answered my call and explained that I could return the item; but the item was necessary for the proper functioning of my product. He also explained why. I now have a properly functioning product, since I decided to use the item. It works very well and I am very happy with it.”
“Great tankless water heater and after shopping around found they had the best value. Very helpful before purchase. Very knowledgeable. Plan on purchasing again for new house”
“I love my Rheem water heaters. As a property manager I find myself needing to order water heaters all too often. But also, as a property manager I see the long term effects of Rheem tables heaters. My oldest is probably seven years old and still going strong.
But this review is supposed to be about “Tankless Water Header Depot.” They are consistently the best deal, and they ship quick enough that I can usually accommodate a water heater failure without extraordinary inconvenience to the tenant. As far as warranty issues, I have yet to have a failure orShipping damages that would need to go before the store.”
Hi Phil, I appreciate the review, and do see we have done a good bit of business. It looks and sounds like everything has gone well, and as you said we have the best prices. We hope to continue to earn your business, and hopefully some additional stars. Only 3 stars, and seemingly no way to do better is rough! LOL A 3 star review is better than 1 or 2 star review, but 3 stars is not so good. Especially when you are saying we have done everything perfect, and you are happy with the units. You're tough brother!!! Appreciate you, and the business.
“we are saving a good amount of money on our gas bill because of this unit. The hot water is constant and steady even with 3 people showering at the same time. I would highly recommend this water heater. The purchase and customer service was excellent throughout out the process also.”
“Tankless water heater depot was great to work with. They listened to my description of my home. We discussed options and came to the best option for my home. Delivery was quick and I believe they gave me great value for the price I paid.”
“We were building a new house and thought I would like to have this installed in my house. My son is a plumber so the installation was a no brainer for him. Although my wife was upset that I made the decision to get this model without her approval first, she loves it. We have 5 grandchildren, 3 children with spouses and when we have family get togethers we can all shower and not run out of water. Where it is hung the room does not get hot and no more paying for gas to heat water and waiting for it to be used. Not sure of it's lifespan, been using it for about a year now and I would definitely replace it if needed with the same model.”
