“Came in dented and ridiculous looking on the exterior…I was told I could purchase another cover and pay shipping. Not happening for a brand new unit that the distributor or carrier damaged.
My Response to an email regarding my review. They clearly didn’t like the negative review, but won’t allow me to respond back easily.
The box came in that way. I even told you that the box was damaged. If you are in fact, the person I emailed back-and-forth you totally disregarded everything I had to say about it. You are more than welcome to post to reply to my review, but my review stands. I currently have a dented hot water heater, on the side of my house. And no, I had no reason to open it up when it first came in, as I was not installing it for a while. Perhaps you guys should be better with your packaging.”
Hi Tiffany, I just looked up your order and read all of the emails. You sent an email after the unit was installed, and you had the unit for more than 30 days already, saying there was a minor dent to the replaceable front cover. I told you I was sorry to hear that, because the unit has been installed and you had in your possession for more than 30 days we could not file a UPS claim, but that we did have replacement available. Even though you did not opt to pay the extra $15 to have the unit double boxed and padded, the unit had been installed, and you had it for more than 30 days I offered to provide the replacement cover at our cost which is $48, and split the cost of its shipping with you. There was some back forth, but end with you saying you were sorry for being rude, that your renovations were stressful, that you had some other issues with other appliances you had ordered, and you would not be needing the replacement cover. I am sorry for the difficulties you faced while renovating. I am glad to hear the unit is working well for you, and if you change your mind as I told you back in September if you change your mind the replacement covers are available and that is an open offer on the cover and splitting its cost of shipping with you.
“So far, so good. Winter will be the test, when the unit will be sending hot water to the HVAC air handler that heats the small apartment in which it is installed.”
Hi Charles, thank you for your review. This was actually a company of review of our online stores performance as far as your experience shopping with us, it looks like you also left a product review, which is the same review. That said we need to let people reading this know the unit you bought the RTGH-84DLN-2 is a standards tankless water heater for domestic hot water only. It is not a boiler, and it is not a combi tankless water heater boiler. It is not made to provide hydronic radiant heat. Doing so voids the warranty. It is for showers, baths, sinks and so on only. There are combination tankless water heater boilers that provide both domestic hot water and radiant heat. These units from Rheem start RCBH and can be found in the Combi Water Heater Boilers section of our website. Standard tankless water heaters are not boilers, and they are not made or warrantied to be boilers.
“I purchased this hot water heater to supply hot water to a cabin sink and an outdoor shower in a semi remote property in Alaska. Our well is 220’ deep and the water is very cold. It is installed in a space that is protected from rain but still outdoors. This heater has worked flawlessly. A bit on the expensive side but we’ll worth the investment. It’s only downside for real remote areas is that it requires 110v power (instead of batteries). I’d recommend it to anyone.”
“Love my Rheem tankless water heater. For the first 4months of use in a 3 bath home with 3 people we used 17.7 pounds of propane! At this rate it will save over half of what the electric tank type cost us!”
“Works perfect for our double sink upstairs vanity. We save a lot of water as we do not have to let it run to get hot water. We've had it in use for about a month and it has worked great!”
“This is our 2nd installation. Perfect for apartments with medium to low demand or small families as seen in so many one and 2 bedroom units. Plus it saves the tenant on utilities. They love the landlord even more now.”
“9 pedicure chairs and double sink. 2 months now and good so far. Never out of hot water. Just run at beginning of day for 1 minute until water is hot. Water heater depot had best price and fast shipping.”
“This heater was in place for months before put into operation I must say the install was easy and placing into operation was just as easy once the water was turned on and gas was applied instant hot water was running couldn’t be happier”
“Great service! I was able to talk with the salesperson and find the right size water heater for my needs. Much better the other model that I replaced. The water heater shipped out right away. Very Happy with my purchase”
