“We are happy with the tankless water heater. We are extremely upset that our plumber charged us $ 1350. To hook up water and gas lines. They were already there just needed attached. He also refuses to adjust so we can have hot water in more places than just our shower. Currently we only have cold water in the kitchen and bathroom sink.”
Hi Julie, I am really sorry you had such a terrible experience with your installer. The unit you ordered the RTG-84DVLN-1 is made for 2 - 3 bathrooms running showers at once, so if you are not getting hot water to more than one of your showers it is definitely due to not being installed correctly. If you or someone you know can call Rheem technical support at 1-800-432-8373 they can try to assist you. Also, I would recommend calling your installer and demanding they do their job or call your bank and dispute their charge. Also, I understand your frustration, and wanting to vent, but hope you will consider changing rating and review to reflect the service you received from us. I hope anyone readying this understands we of course have nothing to do with the installer. We do not work with or endorse any installers. We simply sell water heaters.
“The tankless unit that I ordered was not in stock however the sales man explain the difference between the two that would work for me and I ended up buying a different one. The heater works great. I have a family of 7 so endless hot water is a must. The money savings is a big plus as well.”
“swicthed out our tank to tankless went with rheem gas outdoor. home owner can install with basic plumbing knowledge.took me day to install due to i had to run gas and water line.if u dont know plumbing u can save money hire handy man very pleased with purchase.also thos unit does not need any vent pipes. save money on that.”
“I like this water heater. It was relatively easy to install, once I bought all of the many parts. I installed a descaler at the same time for this water heater. If I turn the temperature above 120 degrees, the hot water pressure seems to drop.”
Hi Catherine, thank you for your review and feedback. The reason the pressure drops a bit is because the water needs more time in the unit to be heated to the higher temperature. The faster water flows through the unit the less time it has in the heating chamber to be heated, so in order to get the water to the higher temperature the flow rate/pressure is being slightly reduced so that the water has time enough in the heating chamber to reach the higher temperature.
“Was needing a vertical vent pipe instead of a horizontal one for my tankless water heater. But other that that everything look great and really well made.”
