“I chose this product after purchasing a home with one already installed. As expected, the Point Of Service Water Heater works incredibly well. I can do wash, have a shower running while doing dishes and the water is consistently hot, everywhere in my home. Easy installation. Would and have recommended this unit to everyone.”
“Awesome experience buying online, purchased a replacement unit. My old one was in a damp crawl space after years of service it was ready for replacement. Everything I needed for a quick in and out exchange.”
“It came quickly and was well packed. when I discovered we did not have sufficient electric capacity and tried to return it. zcustomer service was very rude. I returned itand still havenot gottenany portion of my refund.”
Hi Gail, you ordered an electric Rheem RTEX-24 all the way back on 4/22/2020. The unit was received back this last week 7/08/2020. Nearly 3 months later. The unit, as you said in your review, arrived to you well packed. However, we received the unit back in a destroyed box with the internal foam the unit sits in missing and no owners manual. Most sites would not allow to you return items after 30 days, and no way in this condition. Not only are we allowing the return, but I am trying to get Rheem to send new packaging so that I can sell the unit to someone else and give you a full refund minus your shipping costs and the reboxing fee. However, without getting a new box from Rheem with the unit's serial # and UPC on it, it would not be possible to sell it to someone as new , it will have to be sold as open box item for a discount, and we would not be able to provide you a full refund. I will email you an update as soon as I find out from Rheem if we can get a new box and foam. That said I have no idea why you have had the unit as long as you have, or why the units packaging is missing and destroyed or what you think we should have done different but we are doing the best we can for you, and think we are being more than fair.
Posted 4 years ago
I wanted to provide an update. We were able to get a new box from Rheem and refunded this customer . I hope that they will edit or remove their review to accurately reflect what happened and the service we provided.
“Unit came damaged. Box is intact.
Now arguing with Tankless Water Heater Depot regarding what was written in the lengthy "Refund and Exchange Policy for Damaged Products".
I did wonder why I had to agree to this strange policy. Now I know.
Next time, I'll go to Home depot, the going back and forth is not worth the $100 I saved.”
Hi Phil, I am sorry you are upset and leaving a bad review, but I am not sure what is the matter. The images you sent show no visible damage to the front cover, but as I have said even though I cannot see it, and you have agreed it is very minor, it does not matter we will send you a replacement cover for free and pay for the shipping. The cover that you are saying has some minor dent on it, pops on and off. It is just a protective metal cover. We will send you a replacement cover even though minor dents can usually just be popped out with your fingers after removing the cover, and obviously have no impact on the unit's warranty or performance. The unit itself is perfect, as you have said in an email you just sent. It has no damage at all. You have had it since Monday. We could file a UPS claim as I have told you, but because you have had the unit for more than 72 hours, the damage (if there is any) is very minor, cosmetic only and to a replaceable part so it would be impossible to get UPS to replace the whole unit, nor would that make sense, as its perfect. They would probably pay for a new cover, but as I have told you it is not worth the time it would take to win an insurance claim for a replacement cover that costs me $28. I have offered to pay for the cover and pay to ship it to you. I have responded to every email you have sent promptly and am offering to provide a new cover. Not sure what else we could reasonably do?
Hello Gary, I am sorry to hear that. I see your order from May 16 of this year 2020 for a Rheem RTEX-13. I may not be understanding your review, but I do not see any warranty information or a case # for you. If the unit is defective or intermittently not working please call technical support at 1-800-432-8373 and the unit will be fixed or replaced. The unit has a 5 year warranty. That said the RTEX-13 is a small electric unit made for a single kitchen sink or a couple of hand sinks. It could be used for a single low flow shower in most climates or a standard shower in places such as Miami or San Diego. It only has a 44 degree temperature rise at 2 gallons minute. If you were trying to fill bathtubs or run regular 2 gallon per minute showers with you living in Michigan there is just no way that unit would get water hot enough. It is important before buying a tankless water heater to know what the max gallons per minute of hot water you will need and what the needed temperature rise is, and select a unit that will provide those needs.
“Rheem tankless water heater is a great product. The temperature of the water is very stable, and the water temperature will not go down even if 2 persons take showers at the same time in different bathrooms. Thanks.”
“Its was everything I thought it would be especially with the recirculation pump. I am a bit nervous about the descaling maintenance process though. Seems like alot of effort. I will probably hire somone to do that.”
“Way cheaper than anywhere else we looked. Same exact product. $100 LESS than anyone else. Have recommended to several people considering purchasing a new tankless water heater.”
“At first I was skeptical on whether the delta in temperature rise would really be adequate, but once I installed it we have all the hot water needed. We installed it for our kitchen sink, which is completely opposite of our main water heater and my wife loves it! Installed the RTEX-11, highly recommended. I installed it myself and had an electrician tie it into our panel.”
“I did a lot of research on both the products and the different stores selling tankless water heaters. I found Rheem to be a top tier brands with some of the best reviews, warranty and units, but at a much better price than the other brands in that top tier. After deciding on Rheem, choosing to buy from TanklessWaterHeaterDepot.com was an easy choice. They have the best prices, free shipping, and shipped my unit the day it was ordered. The unit arrived safely and I couldn't be happier with it or the service I received from TanklessWaterHeaterDepot.com. Thank You :)”
“Unit worked flawlessly after installation was complete. I called your tech support due to an error in startup on my end and I must say they were great. I have now installed 3 units and would not buy another brand.”
“Wow! I found Tankless Water Heater Depot online and bought one. I am so happy with its customer service who followed my order. Shipping time is free and fast. All shipping docs are clear. All of these services led my daughter buying one.
Rheem Water heater Tankless works like a champ. we love it very much...”
