“Our standard tank water heater went out on us and we wanted to go tankless. I’m not a plumber but am pretty handy and had a few questions about the size of tankless I should get and the staff answered quickly and gave great information that really helped solidify our purchase. I highly recommend buying from them as they are patient and took their time to give thorough replies to my numerous inquiries.”
“Love it. 4 months-ish ago was installed. Long showers w/o running out of hot water. Water pressure is a little less than the old tank. Pipe is 3/4” and I live in a townhouse, unit is in the bsmt.”
“The tankless water heater was value priced which was fine. But the vent stack offered and the return policy is horrible. To begin, they only offer a vent stack for 6" walls -- none for 4" inch walls (you can only offer at Rheem.com, same price and free shipping). So, if you order incorrectly or the product didn't fit, they make you shop in back at your expenses AND hit you with a restocking fee. Together, you get about 40% of your money back for something which is CLEARLY their arrogance. So, but the water heater from them and any of the other product or accessories from Rheem.com.”
It is correct the smallest Wall Vent and Horizontal Termination Kit for the RTG unit is made for standard walls that are 2" thick with 6" of insulation between them, but we do also offer two large sizes for wall with 8 " and 10" of insulation. In regards to the return policy, as you stated we are discount site. We have the best prices possible. However, we do not make much per sale, and not enough to pay for people's shipping when we shipped what they ordered, but want to return it for whatever their reason. If we send the wrong item, we will of course pay for the return shipping, but not if we shipped what was ordered, again we just don’t make enough to do that.
In regards to the 10% restocking fee that would not be charged if we shipped the wrong item, we also waive for exchanges, and for installation products and accessories that are included with the unit, and returned with boxes intact. If we have to get a new box then I have to charge the restocking fee. In order to keep our prices as low as we do, we have to keep our overhead low. We just do not make enough to pay for new boxes from Rheem, and all the employee costs it takes to prepare an item for shipping, schedule the shipping, inspect the item upon it return and add it back to the inventory. Not to mention the credit card processing or PayPal fees that we do not get back. Those are the cost the restocking fee covers.
Our shipping, exchanges and returns polices are fair, clearly listed, and have to be read and agreed to prior to purchasing. If you do not know whether or not you want or need the tankless water heater or other item it is a good idea to call before order or otherwise make sure, so that if you end up not wanting you do not have to pay for all the shipping and the 10% restocking fee. If someone has any questions, we are happy to help with sizing or anything else to make sure they get the best unit and the installation products and accessories for their needs.
“Easy ordering, free shipping and no tax (at least for my state). The tank works perfectly, is simple to operate, even shutting down the tank for the winter at my summer house took less than a minute!
What's not to like!”
“This was an amazing find! I had multiple plumbing contractors visit my home to tell me that Rheem wasn’t their preferred choice, but I found nothing but good reviews on the Tankless Water Heater Depot and Rheem products in general so I decided to give it a try.
The tank was delivered on time, quickly, and for a price that beat the competition for a product that is sold as a “luxury” product in America while it has been used all over the world in buildings that are hundreds of years old where a tank heater wouldn’t be efficient uses of space.
I hope to get to refer others in the market for switching to use Tankless Water Heater Depot in the future.”
“Fast delivery. Very easy to install. Been using for 5 months now. Surprised how much cheaper my electric bill is. Called customer service for one question, they answered immediately and were here in America.”
“I replaced my year old tankless water heater with a Rheem tankless water heater because my old unit would not keep the temperature consistent. Hot one minute then cold the next. The Rheem model works perfect and keeps the water temperature the same throught out without any fluctuation.”
