“AMAZING CUSTOMER SERVICE!!!! We live in Texas and we’re affected by the recent winter storm and needed a tankless water heater just like many of our fellow Texans. We ordered from here just like many others and unfortunately we were not able to get ours because of the high demand. HOWEVER the customer service with this company is amazing, they understood our situation and were able to help us out. Gave us other avenues to find a heater and get the things we need!”
“I’m on my third heater for my pool house. Every year I drain the system and winterize the unit and every spring the unit is full of leaks when opening the water again. (Unit installed each time by licensed plumber and winterized by the same) This is my last try. BTW, I’ve tried contacting the manufacturer numerous times with the typical run around. A shame.”
I am not sure I understand what you are saying, but the unit's have a 12 year warranty on the heating element and 5 year warranty on other parts. We have sold thousands of Rheem tankless water heaters over the year, and have not heard of this issue before. All of our customers are automatically sent the review request 11 weeks after their purchase, so if people were having issues they would definitely let us know. That said the products have a 4.8 out of 5 overall start rating, because they are great units and people love them. Also, the units are tankless, so there is nothing inside the unit holding water when it is not in use, so I am not sure what you mean by full of leaks? Lastly, there should be no problem getting a hold of Rheem. They are the largest manufacture of heating and cooling systems in the US. Their phone number will be in the owner's manual and on sticker that comes with the unit, it is 1-800-432-8373. If unit does fail it gets replaced. All said, it sounds like the unit you purchased from us in 2020 is not giving you issues. It are past units you have had problems with. Hopefully you have a better experience with this one, and I am sorry for any issues you have had in the past.
“I replaced my 1970 hot water tank with a Rheem tankless system. My 1200sq. ft. cabin is at 8,200 feet elevation with a 100 gallon propane tank. It took my friend and I two days to install it, which included cutting a hole in the logs and using Pex's and SharkBite fittings. The visual diagrams were helpful in developing a plan and buying the necessary propane and water pipe fittings. There is a setting for higher elevation and a temperature gauge that was already wired to go. I am so pleased with the final outcome, the reasonable cost and it's efficiency. No heating water 24/7 anymore. I am gearing up to put a Rheem tankless in my home now.”
“Our standard tank water heater went out on us and we wanted to go tankless. I’m not a plumber but am pretty handy and had a few questions about the size of tankless I should get and the staff answered quickly and gave great information that really helped solidify our purchase. I highly recommend buying from them as they are patient and took their time to give thorough replies to my numerous inquiries.”
“Love it. 4 months-ish ago was installed. Long showers w/o running out of hot water. Water pressure is a little less than the old tank. Pipe is 3/4” and I live in a townhouse, unit is in the bsmt.”
“The tankless water heater was value priced which was fine. But the vent stack offered and the return policy is horrible. To begin, they only offer a vent stack for 6" walls -- none for 4" inch walls (you can only offer at Rheem.com, same price and free shipping). So, if you order incorrectly or the product didn't fit, they make you shop in back at your expenses AND hit you with a restocking fee. Together, you get about 40% of your money back for something which is CLEARLY their arrogance. So, but the water heater from them and any of the other product or accessories from Rheem.com.”
It is correct the smallest Wall Vent and Horizontal Termination Kit for the RTG unit is made for standard walls that are 2" thick with 6" of insulation between them, but we do also offer two large sizes for wall with 8 " and 10" of insulation. In regards to the return policy, as you stated we are discount site. We have the best prices possible. However, we do not make much per sale, and not enough to pay for people's shipping when we shipped what they ordered, but want to return it for whatever their reason. If we send the wrong item, we will of course pay for the return shipping, but not if we shipped what was ordered, again we just don’t make enough to do that.
In regards to the 10% restocking fee that would not be charged if we shipped the wrong item, we also waive for exchanges, and for installation products and accessories that are included with the unit, and returned with boxes intact. If we have to get a new box then I have to charge the restocking fee. In order to keep our prices as low as we do, we have to keep our overhead low. We just do not make enough to pay for new boxes from Rheem, and all the employee costs it takes to prepare an item for shipping, schedule the shipping, inspect the item upon it return and add it back to the inventory. Not to mention the credit card processing or PayPal fees that we do not get back. Those are the cost the restocking fee covers.
Our shipping, exchanges and returns polices are fair, clearly listed, and have to be read and agreed to prior to purchasing. If you do not know whether or not you want or need the tankless water heater or other item it is a good idea to call before order or otherwise make sure, so that if you end up not wanting you do not have to pay for all the shipping and the 10% restocking fee. If someone has any questions, we are happy to help with sizing or anything else to make sure they get the best unit and the installation products and accessories for their needs.
“Easy ordering, free shipping and no tax (at least for my state). The tank works perfectly, is simple to operate, even shutting down the tank for the winter at my summer house took less than a minute!
What's not to like!”
