“I'm giving Tankless Water Heater Depot five stars even though the product tha I purchased had a factory defect and had to be replaced. They walked me through the process to get authorization for a replacement. It all went very smoothly, and I received the replacement product quickly.”
“Rheem RTG-70XLN-1 160,000 BTU Outdoor Natural Gas Non-Condensing
I would not hesitate to purchase the unit again. It was easy to install and performs flawlessly.
Plenty of hot water for two people in a two-bath home. An excellent value:)”
“Great customer service. UPS lost the first package. Richard was great about working out things on his end and shipped me a replacement. Would use these guys again for sure.”
“I am new to tankless water heaters. I've always had "well" water and was afraid of mineral build-up, and I have to add, a skeptic that this unit could supply 2 showers with adequate pressure.
I recently added a new Springwell water system, including a Spin-down filter, iron and Magnesium filter, and a salt-based water softener. Mineral problems were eliminated. We all have been thrilled with the performance of this unit! No noticeable change in water pressure at the shower, even with two running. Installation was easy, hiring a plumber to hook up the gas and water lines. Venting it myself.
Rheem's helpline was horrible, my unit kept shutting down with an error code, and no one would listen to me about my venting being correct. They would just parrot back what was already in the manual. Turns out we found a loose wire on a sensor, plugged it in and it's run perfectly since. I am glad I got rid of my two, 40-gallon tank-style heaters. No flu pipe, no water being heated while we are away, and a huge space saver in the basement! Water Heater Depot was quick with delivery and helpful with extra parts.”
“I had a great customer service experience when I asked questions about which tankless water heater to purchase. The one I purchased ended up being the perfect size for our house.”
“Richard, who runs tankless water heater depot, was great. He helped me confirm the product I was purchasing, what is available and responsive, both by phone and email, and shipping no product properly. When there was a small issue with one of the accessories he helps to process the warranty immediately. Can’t recommended service enough!”
