tap-in Reviews

Name: tap-in
Address: Clara House, Worth Enterprise Park Valley Rd, Thwaites, Keighley, Bradford, Bradford
Rating: 4.75

4.8 Rating 130 Reviews

94 %

of reviewers recommend tap-in

4.8

Based on 130 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About tap-in:

Tap-in is the trading name for Richard Craven Plumbers Merchants Ltd, which began trading in 1995.
Tap In currently supplies plumbers and direct customers in the Local and surrounding areas. Our goal is to expand further over the next few years, increasing our customer service base. A first step towards this is the current websites with Click and Collect facilities, and the ability to arrange same day next day delivery.

The company has grown and developed over the years and is now able to provide an extensive product and product information base to support our customers. Trade Accounts are welcome as are direct purchase clients.

As a small independent plumber’s merchant, we aim to be the best partner possible to all our customers, excelling in the service we offer whilst maintaining competitive pricing.

Visit Website

Phone:

01535 608777

Email:

matt@tap-in.com

Location:

Clara House,
Worth Enterprise Park Valley Rd, Thwaites, Keighley,
Bradford
Bradford
BD21 4LN

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Alan

tap-in 5 star review on 18th August 2020

Matt G

Anonymous

Anonymous // 01/01/2019

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“Excellent customer service, both in the initial enquiry and then in the follow up once the parts were ordered. I had spent a couple of weeks before contacting Tap-in trying to establish which parts I needed to order (the unit was over 10 years old) and the communication from both the manufacturer and another parts supplier was slow and erratic. Paolo at Tap-in kept me updated with the delivery of one of the parts that they were waiting on and then conacted me when it was shipped. It took a month in the end but we now have a working bathroom mixer tap once again. Now I must just get that mini pull switch in the bathroom cabinet replaced....”

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Posted 4 years ago

“Customer service was outstanding. I needed some tile grout in a hurry and they went above and beyond to get my item out that day. Paolo was extremely helpful. Highly recommended this company.”

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Posted 4 years ago

“I am very pleased with the service I received, my part arrived but alas was broken, I spoke with Paolo at tap-in, sent him a picture of the broken item, within 48hours another arrived at my house in perfect condition. I will use tap-in again and would not hesitate to recommend them to others.”

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Posted 4 years ago

“Paolo is an absolute star.”

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Posted 4 years ago

“Quality products at reasonable prices. Excellent communication and after sales service. First Class! Thoroughly recommended!”

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Posted 4 years ago

“I came accross this company on the internet and i am so glad i did. Paolo went above and beyond to help me with my enquiry. Plumbing parts are very definitely not my area of expertise and Paolo helped me very well, identifying and sourcing the part i needed. Would definitely use again ... in fact I already have Customer service is something you dont get these days - but you get it with Paolo.”

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Posted 4 years ago

“Nice personal email regarding my order, and follow up. Product good and delivered on time. Thank you”

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Posted 4 years ago

“Great customer service from Paolo to keep my informed while waiting for stock to arrive. I am now a loyal and happy customer.”

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Posted 4 years ago

“Arrived, packaged well, delivery late but not due to company.”

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Posted 4 years ago

“Excellent service and communication. Drlivery to france was arranged at readonable cost and with minimum hassle”

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Posted 4 years ago

“The customer service received from Paolo was outstanding. Would definitely recommend.”

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Posted 4 years ago

“Good website, easy to order at competitive prices. A big thank you to Paolo who kept me updated, and chased up the supplier when the part didn't arrive on the promised date, ensured it was delivered the following day. Also Wayne, who sourced an item that no other supplier had in stock. Will certainly use again.”

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Posted 4 years ago

“Paolo Mele was extremely helpful regarding my on-line order for Bristan tap parts. He very kindly advised by email that stock wouldn’t be available until the end of the month & offered a refund option. I decided to wait for the order & received a refund on postal charges to match Bristan’s p&p. A very happy customer!!”

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Posted 4 years ago

“A pleasure to deal with, very helpful”

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Posted 4 years ago

“Paolo was very helpful and dealt with my queries promptly and professionally.”

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Posted 4 years ago

“Brilliant very helpful would highly recommend”

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Posted 4 years ago

“Very good customer service and communication. Needed a very fast delivery and Paolo was helpful providing updates with tracking numbers and delivery dates when requested.”

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Posted 4 years ago

“These guys are great, very accommodating nothing is a problem will help and advise. Thanks”

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Posted 4 years ago

“Well stocked,and a good helpful team of lads”

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Posted 4 years ago

“Best plumbers merchants I have ever used and have used Tapin for years without any problem at all the best friendly staff ever 👍🏻👍🏻”

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Posted 4 years ago

tap-in is rated 4.8 based on 130 reviews