Taxicode Reviews

Name: Taxicode
Rating: 1.06

1.1 Rating 594 Reviews

1 %

of reviewers recommend Taxicode

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Metrics

1.1

Based on 594 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Taxicode 1 star review on 9th August 2024

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Taxicode 1 star review on 30th July 2024

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Taxicode 1 star review on 2nd September 2022

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Anonymous // 01/01/2019

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“I booked a minibus for 15 people through TaxiCode. They took my payment (nearly £500) and sent me a nice email congratulating me on my booking. But then after not receiving any kind of emailed confirmation about my minibus, or drivers contact details or anything, I called TaxiCode's office and their representative said I didn't need to worry and that I was "over-complicating things" by calling them to confirm the booking. TaxiCode then cancelled my minibus via email at 4:25 am ON THE MORNING OF THE BOOKING, meaning me and my friends couldn't go on our planned trip. They did make an immediate repayment to my card, to be fair, but I was left high and dry with no possibility of rearranging transport, which RUINED our day. What AWFUL service. You CANNOT TRUST TAXICODE - I would advise you do not ever use them.”

Taxicode 1 star review on 27th September 2021

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Posted 3 years ago

“I had similar experience of no refund and then quoted the distance selling regulations which allow a cooling off period for all online transactions. As this is the law they were duty bound to refund and I got my money back in full. I did this by email so it was fully traceable. Good luck”

Helpful Report

Posted 3 years ago

“CON ARTISTS! PLEASE DON'T USE!!! We booked a taxi for a local firm and had to cancel. We cancelled 4 hours ahead of booking so plenty of notice. The car firm were great but said to get refunded we would have to get in touch with Taxicode. We couldn't cancel via the app or through a link on the email but had to call a phone number. We called 10 times and left messages cancelling but no one answered. This morning I was charged the full amount and still no one is answering! COMPLETE CON ARTISTS”

Helpful Report

Posted 3 years ago

“Please never use!!! I’m so upset, booked a taxi several days ago for an important event and they sent and email saying that it was being booked and I would receive email in 24 prior to booking with the company and driver - I have received nothing I have phoned them 9 times they kept hanging up on me and they still said they haven’t got a driver yet and they will contact the companies and then nothing, they cannot tell me what company it is and I’m so worried about not getting collected . They said they will let me know tonight which is not what was agreed. They hung up on me and just said you will be charged if you cancel even though the booking isn’t confirmed and there is no taxi company. They said they would phone me bk in 10 minutes then just didn’t , I called and was told that there is no refunds and if there is other means of getting my money bk I should do that as it won’t be from the company. They were so rude and u professional , avoid, avoid , avoid its really distressing . I’ve never received a confirmation and yet they have taken my money”

Helpful Report

Posted 3 years ago

“NOT A REAL TAXI COMPANY - SCAMMERS DO NOT USE TAXICODE - This is NOT A TAXI COMPANY but a 3rd party who simply book a local taxi for you and mark the cost up by over 200% of the company they book through. They quoted us £32 for the taxi and when we tried to book through the actual taxi company for the same ride, it was only £13 All of the positive reviews here are for the actual drivers for various taxi companies who have nothing to do with this company. We attempted to change the booking time 3 days before the booking and were told that there was a £10 fee which was when we smelled a rat. We then requested a full refund as we wished to cancel. TAXI CODE said they would only give us 10% of our money back as 'Company Policy' and 'within 'their 'terms'. When I asked the 'customer services rep' Usama Shafiq, he didn't seem to know the registered details of his company and claimed to be OPERATING OUT OF AMSTERDAM.... These guys are clearly scammers and not operating within the Consumer Rights Act. We are actually having to take legal action against them to recover our funds.”

Helpful Report

Posted 3 years ago

“Taxicode let me and 13 of my friends down for a double birthday event. They cancelled the minibus at 7pm the night before, having booked it weeks in advance. They were due to take us on a return journey 11.30am the next morning to a music event. The cancellation caused much stress and expense and i would heavily reccomended you use a local, reliable taxi service than this app. It is nothing but a scam. I wish i could give them zero stars.”

Helpful Report

Posted 3 years ago

“Should get "0" After Booking and paying full money,i got email,that No driver assigned and Journey not confirmed,it took me 10days to get email confirmation after several call,Driver number i just received on the day of journey,how scary it was,and it was 4.5hrs journey with uncertaininty,the moment i paid,i realised i fall in trap.driver was 2hrs late,very Robotic,i have not MPV,3luggage was booked,i could take only 1luggae and 2small hand bag ,and it was a Saloon Prius,with No AC working,Car condition was too bad,it was bad for my kids,they suffered,and journey finished at 6hrs.Driver did not helped for 1second to hold luggage,Terrible taxi service ,i will remember in life time,My suggestion,NEVER EVER BOOK TAXI CODE,IT WILL MAKE YOUR LIFE HELL,THE MOMENT YOU PAID THEM.so in summary- i have got Lots of headache and uncertainity, Driver 2hrs late ,No AC in car,bad condition Small saloon car instead of MPV 5seater which i had booked for 3luggage and Unfriendly Driver,and you will not find anybody to talk.”

Helpful Report

Posted 3 years ago

“Book a taxi and details where incorrect. Advised to cancel and rebook and expect the refund within 3-5 working days. 6 weeks later still nothing and no correspondence. Absolute rip off company. SCUM BAGS!!!!”

Helpful Report

Posted 3 years ago

“Should be a zero. Like many people on here no refund after booking 2 taxis currently out £600 for this scam of a company.”

Helpful Report

Posted 3 years ago

“Do not use. This company will not refund your money when they fail to provide a service.”

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Posted 3 years ago

“1 star is being generous! Absolutely terrible money grabbing company. Booked for a journey and due to the 'pending' awaiting driver assignment status I cancelled my booking quite quickly after making it. If they can take the cash right away they should have the booking 100% confirmed. Customer services is in Amsterdam and can only quote 'our terms and conditions state'. Terrible services and company.”

Helpful Report

Posted 3 years ago

“Used them to transport personnel to work, they didn't collect them! When I called the they offer taxi in two hours, and I had to used Ubers to get people back home after long day at work. Refused to refund for back trip. Next day they did cancelled Van at 5.40am! Again, my workers used Ubers and were late to work. Very unhelpful over the phone, and they even hanged up on me. Very rude, and unprofessional. I will never use them again!”

Helpful Report

Posted 3 years ago

“Don’t use Taxicode Don’t use Taxicode! Super expensive and if you need to cancel the booking they will not refund you your upfront payment! I booked a ride from the airport into London and requested child seats. They took the booking and charged me £110. I then called the designated cab company and they couldn’t actually provide child seats. We agreed to cancel the booking and they said they should have not accepted the booking given they couldn’t fulfil the child seat request. I then found a black cab who took us home for £60! Taxicode however will not refund me the £110 payment as they claim that the mini cab company lost out on a ride and so they have to get paid. I spoke to the cab company again and they didn’t miss out on anything and didn’t get paid by Taxicode! Scam!”

Helpful Report

Posted 3 years ago

“I cancelled with 7 hours notice and George at Taxicode (should be taxicon) refused to refund. Complete fraudsters. Avoid this company.”

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Posted 3 years ago

“They have just conned me out of almost £300. I pre booked x3 journeys, they first allocated it to 'A1 Taxis' who subsequently were 'unable' to take the job on, two days later still no alternative found so I found an taxi company and cancelled with Taxicode expecting a refund !! When I delved further, even the taxi company 'A1 Taxis' never even existed.”

Helpful Report

Posted 3 years ago

“Just a scam. Avoid or loose your money.”

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Posted 3 years ago

“That took full payment at booking then cancelled 2 hrs prior to pick up , 2 days later I'm still waiting for a refund”

Helpful Report

Posted 3 years ago

“From my experience and from reading subsequent reviews this company appears to have been set up to scam people and should be avoided at all costs! I had a booking made for a wedding, a few days before I noticed that whilst my money had been taken the booking still showed as unconfirmed awaiting driver to be allocated. I phoned the company on each of the next 3 days (a lot of the time they wont pick up!) and was given various stories but at each time they said they could see that my booking was really confirmed and there was nothing to worry about. The stories I was told included that the email confirmation had been sent but was held up by their servers! On the day of the wedding I phoned again and was told again confirmation would be on its way and nothing to worry about. At this point I decided to just phone the taxi company who were meant to have accepted my booking and were supposedly allocating a driver. The company said no they had not accepted the booking or even been asked, and indeed this was really too far to come so they wouldn't accept it anyway if they were asked! They also provided further helpful advise that taxicode are a con, and that they would wait till the last minute to cancel my journey, hoping that I would cancel first as the cancellation fee is so high. They then said don't cancel the booking but make alternate arrangements. At this point it was hard to find another company and I had to pay a company from a long way away a premium to drive into the area and drop us off. But at the same time I was wary I would have two taxis arriving! Of course as advised a couple of hours before pick up I got the cancellation email from taxicode! I assume they accept these bookings and then lie to people hoping they will panic and cancel the taxi so they can keep the fee with their extortionate cancellation policies!”

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Posted 3 years ago

“AVOID AVOID AVOID!! This company is a disgrace and do not deserve your business. Their cancellation policy only lines their pockets. I rang less than 24 hours before and asked if I had a driver allocated yet otherwise I would need to find alternate travel arrangements, they replied no still no driver. They expect you to keep a booking when they haven’t allocated a driver??? then punish you when you cancel. £200 + down which I can’t afford and no refund. The cancellation policy is a disgrace if they had no driver. They have no one to pay? Absolutely disgusting. DO NOT USE THEM”

Helpful Report

Posted 3 years ago

“Horrible company ! Booked airport pick up 10 hours in advance. Booking was confirmed and payment has been charged on my card. After arrival to the airport at 11 pm with 2 kids I found out that we have NO taxi waiting and cancellation email was sent to me just one hour before landing while on flight and unaware about trouble. Took me 20 minutes looking for our driver before finally realising I have received an email from them.”

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Posted 3 years ago

Taxicode is rated 1.1 based on 594 reviews