Taxicode Reviews

Name: Taxicode
Rating: 1.06

1.1 Rating 594 Reviews

1 %

of reviewers recommend Taxicode

Company Reviews

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Metrics

1.1

Based on 594 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Taxicode 1 star review on 9th August 2024

Anonymous

Taxicode 1 star review on 30th July 2024

Anonymous

Taxicode 1 star review on 2nd September 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scam company! I’m devastated that I fell for it. Booked via the website, paid £280 for a minibus. They took my money, never confirmed booking, never showed up. Uncontactable every day before taxi was due. Finally reached their call centre the following week, spoke to an abusive phone operator. Scam company now being investigated by bank. AVOID”

Helpful Report

Posted 3 years ago

“SCAM COMPANY - cancelled 30mins before appointment leaving me and my elderly mother stranded in bad weather. Booked a taxi with this company to get home from a remote event I was attending with my elderly mother. I booked a taxi via this company for 22.45 at an event where there was no other transport options. The fee was 2x what it should normally cost but I was willing to pay to ensure we would get home safely. Was even charged a £10 admin fee to change the booking when they got the date wrong! They cancelled 30 mins before the appointment leaving me with no back up options in a potentially dangerous situation for my mother. Do not use this company!!”

Helpful Report

Posted 3 years ago

“My main issue is that you quoted £95 for the fare online. I accepted this fare and paid for it. 24 hours before the booking you then stated that it was a mistake and I had to pay £15 more. Given your 90% cancellation fee I had to accept this further charge. I would not have booked with you if the true final cost of the fare had been given to me when I originally booked. I discussed this with you and you were unable to come to any arrangement for this.”

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Posted 3 years ago

“As everyone else is saying, this is basically a scam company, will cancel booking and not refund full amount.”

Helpful Report

Posted 3 years ago

“Same as most other experiences. Booked well in advance for a minibus for a weeding reception pick up. Never got the second confirmation email so rang them and they confirmed it was booked for that evening. 30 minutes later got a cancellation email leaving 9 of us stuck at the reception. The excuse was a flat tyre but you would think they could fix that in the eight hours before pickup. Awful service but at least the credit card refund was fairly quick. To be avoided and any companies forwarding bookings to them should stop as it ruins their reputation as well.”

Helpful Report

Posted 3 years ago

“The worst company for taxi bookings. I booked 9 days prior to needed, 4 days later the booking still was not confirmed, I tried to cancel to be told I would only get £19 of my £190 booking back. 10 days cancellation period at 10% refund is ridiculous and very unfair. Since read their reviews to find that they quite often cancel last minute or don't show so have lost the £170 and will never use this company again! Very angry”

Helpful Report

Posted 3 years ago

“Not sure where to begin with these thieves. Got a quote for £670 for a mini bus on a weekend away, paid £134 deposit and sat with an "awaiting review" status, so basically nothing had been done. After a week found an alternative cheaper and cancelled the booking still "awaiting review" and "driver unconfirmed" Then my credit card gets billed again, this time £167 after cancellation. The 'terms and conditions' are that if you cancel you pay 45% of the total booking, yes 45% of £670 for doing absolutely nothing at all. Not even 45% of your deposit. This company is registered as a computer company, banks in Amsterdam, call centre in some far flung Asian country!! Beware, its a total rip off!!!!”

Helpful Report

Posted 3 years ago

“Booked mini bus for 8 people for £65 to return from wedding reception 4 days before event. Received an email just before leaving to attend wedding to say it had been cancelled. 😡 tried rebooking again and got a confirmed booking for £87. This then got cancelled when we were at the wedding 🤬 contacted them and were told by a customer service chap that our booking WAS confirmed and assured us a minibus would be there at designated time. Needless to say that also got cancelled just before it was required 🤬🤬🤬 DO NOT TOUCH THIS COMPANY WITH A BARGE POLE!!!! RUINED OUR DAY!!!”

Helpful Report

Posted 3 years ago

“100% would not recommend them to anyone! I booked a minibus 2 and a half weeks ago, had £250 taken from my account promptly only to get an email this morning to say my booking had been cancelled 2 days prior to the event I’m attending! On top of that I have to wait between 3-5 working days for the money to be credited back into my account! Absolutely appalling! No one will answer my calls and I have had no email reply either. Although they offered the lowest price at the time of booking, for future, I would rather pay more and know I will be offered a reliable service! Their website still say they have availability although I have been told they are fully booked meaning more people will end up disappointed for sure! Terrible, terrible, terrible and I recommend you avoid it at all costs! They shouldn’t have taken my money in the first place if they knew they wouldn’t be able to fulfill the booking. Super disappointed!!!”

Helpful Report

Posted 3 years ago

“This company promises lots but does not live up to them. I booked a taxi with 10 days notice and the day before I get an email cancelling the booking. This, despite the firm promising to find alternatives if the chosen company could not fulfil the booking. Why anyone should trust this company is beyond me. A complete and utter wast of time. You’d be better off simply burning a couple of ten pound notes. Never again.”

Helpful Report

Posted 3 years ago

“Like others, I pre-booked taxi's a week ahead, I was going to a wedding in a small village and wanted to be sure I would have transport there and back. They took my money and cancelled both the bookings, each one a couple of hours before I needed the taxi, I then ended up booking a taxi from the next town for a 2 mile journey that ended up costing me over £50! I was able to share somebody else's cab on the way back....complete scam!”

Helpful Report

Posted 3 years ago

“We booked a trip for the airport from a small town for 3:30 am Sunday for a very early flight. We received an email confirming the payment and the booking, but have not received the driver confirmation email. Fearing that they will just cancel last minute, we phoned the customer service. We had to call twice before our call was picked up, at 5pm Saturday. The line was very bad with loads of background noise. The customer service said not to worry, that they have already found a driver, and that they will send a confirmation email within a couple of hours. After returning back from dinner later that evening, we checked the email again, but the confirmation email still hadn't come through. We phoned again, but we could not get through (this was between 9 and 10 pm on Saturday). As they said they found a driver earlier, we went to sleep. When we woke up, we found a cancellation email that was sent at 2am, saying they couldn't find a driver. By sheer luck, we were able to find someone to drive us to the airport on time. If I book a taxi ahead, it's because I want to be sure that it's going to be available and on time. Especially during a pandemic with scarce flights, we would have been in a very bad situation had we missed the flight. I do not know if they outright lied, or if they had someone cancel on them, but as we never received a written confirmation, I am inclined to believe that they just lied to a customer. They did not provide the service needed.”

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Posted 3 years ago

“Booked journey £165 1 hr later event covid cancelled refunded £16 Ripoff merchants no reply to emails avoid”

Helpful Report

Posted 3 years ago

“SCAM. Do not book with these thieves! Not a real taxi company. Registered as a a software company. They don't own any Taxis. They pass on your bookings to actual taxi companies and once they have your money that's it! you've been scammed! Whether the taxi turns up is luck of the draw.. ours didn't!”

Helpful Report

Posted 3 years ago

“Do not touch this could not care less no concept of customer service company with a barge pole. I booked and paid for a taxi to take me from Lynmouth to Barnstaple a week before. Not having had any details I called early on the day before it was due.They were shifty and evasive when I asked for details of the taxi company promising me they would call back claiming a computer /IT problem meant my details not available . There was no call back despite further chasing calls. I called again later that day ,so the evening before the taxi pick up due ,but met with the claim all operators busy leave a message and they would call back.I left messages requesting calls back. They never did at which point I checked my emails and discovered an email sent at 1.45 a.m. that morning unilaterally cancelling the taxi . They were almost certainly aware of this when giving me the spiel about being unable to give me any information and promising me someone would call back. I therefore called them back again requesting a call back as I was again shunted to the please leave a message and we will get back to you recorded message . Needless to say there was never any call back.A second email accompanying the unilateral cancellation email stated I had been refunded my credit card payment. A month later this refund has still not materialised . Clearly this company cannot to relied upon to provide either a taxi to turn up as contracted nor a refund when they have taken your money but provided no service whatsoever.”

Helpful Report

Posted 3 years ago

“I booked a taxi to take us to airport. They arranged another company to take us there. After they were 10 min late I rang them and they said it will take another 1 hour for taxi to arrive. I had no choice to cancel my airport trip and asked my neighbour to drive us there. I got an email from Taxicode that I have cancelled and I am not due for any refund. I couldn’t wait over 2 hour for my taxi to arrive. Very poor service. It’s not possible to talk to anybody there or they don’t reply to my emails”

Helpful Report

Posted 3 years ago

“Service did not take place but was charged. Asked for a refund, didn't receive any answer after over a month and despite multiple follow ups. Company to be avoided”

Helpful Report

Posted 3 years ago

“COMPLETE SCAM - do not use this horrendous company. My experience seems to be the same as everyone else's: they take your money, cancel your booking, don't refund you, then you can't get hold of them by phone or email. Have launched a fraud case with my credit card company.”

Helpful Report

Posted 3 years ago

“Cancelled our 4am Airport transfer last minute. Disgusting.no one picks up the phone. Avoid. We found a great local company that was much more efficient.”

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Posted 3 years ago

“I booked a ride from ny London address to Stansted Airport at 2.30 am. It was cancelled at 1.00 am. I was offered to rebook for much higher price. I’m never going to use this company.”

Helpful Report

Posted 3 years ago

Taxicode is rated 1.1 based on 594 reviews