Taxicode Reviews

Name: Taxicode
Rating: 1.06

1.1 Rating 583 Reviews

1 %

of reviewers recommend Taxicode

Company Reviews

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Metrics

1.1

Based on 583 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Taxicode 1 star review on 9th August 2024

Anonymous

Taxicode 1 star review on 30th July 2024

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Taxicode 1 star review on 2nd September 2022

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Miss sold my cab. Too small for 6 people and 4 bags and smelly. Tried to get money back and emails just go unanswered. Shocking customer support, shocking company, there are other providers and direct cab firms you should use. Not these sharks.”

Helpful Report

Posted 1 year ago

“Scam . Took my money then cancelled 15 mins before I was due to be picked up . Cannot get through to anyone on phone . SCAM!”

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Posted 1 year ago

“Scam! They provide a phone number which can not be contacted. They apply cancellation fees for bookings which were never confirmed. Avoid this company by any means.”

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Posted 1 year ago

“Don't use this company, they will screw your day over! I had a very important meeting to get to this morning. I booked a taxi for 4:20 am and the diver rang me and said he will be with me around 5. I had to cancel my taxi resulting in me missing the meeting! It's now 16:40 and I still have not received a refund - this was a long journey so was a substantial amount of money, will look at taking this up legally if it don't get it soon! I'm NEVER using this company again, I recommend that you do the same!!!”

Helpful Report

Posted 1 year ago

“Cancel your booking whilst on the flight that they confirmed days ago- in the remark I mentioned I had a recent ankle surgery. Do not book!”

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Posted 1 year ago

“THE DRIVER NEVER TURNED UP. The service is therefore JUNK. Pick up was booked 9am today from Hull TO Colchester. No one turned up. They even had the cheek to allege the driver waited outside MY property for 30minutes then drove off. So he came from London allegedly waited for 30mins and then drove off. Absolute BS. What kind off person would even do that without a knock on the door or a peep of the horn. The majority of taxi firms inform you that the driver is on the way. The TAXI firm was ECO TAXIS. No one even answered the phone when we rang 8am to make sure someone was on the way. Booking number TC06396EA742C.”

Helpful Report

Posted 1 year ago

“We are currently on phone call 6 with this obviously fraudulent company who will not give us a refund even though we still do not have a driver to collect us for our booking this evening. They continue to say they do not have a driver, but if we cancel (to allow us to confirm a different taxi) we will not be given a refund. I have used them before and the same exact issue happened (no one turned up and I was stranded in the country). My husband unknowingly booked them and now I’m reliving the same dishonest, fraudulent experience. To top it off the last phone operator hung up on me mid conversation. Do NOT book with these crooks!!”

Helpful Report

Posted 1 year ago

“Disgusting service, cancelled taxi with hardly any notice. I had phoned twice that day to confirm I had a pick up as I hadn’t had a confirmation email but the money had been swiftly taken out of my account. Twice I was told not to worry a taxi had been booked in and I would receive an email shortly! The only email I received after my phone calls was a cancellation one with hardly any notice for us to try and rebook elsewhere. Do not use them!”

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Posted 1 year ago

“Truly Awful service. Really shocking. Doesn’t even deserve 1 star. Not only did they cancel my (prepaid in full!) mini bus booking for 11 people but it was done by EMAIL which was sent 15 minutes before they were due to pick us up. Not even with the courtesy of a phone call or text to let me know - or even an apology. I was furious. And then left in the impossible position of trying to arrange alternative transport for 11 people immediately. I will never use them again and fully recommend that others do the same if you value your sanity!”

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Posted 2 years ago

“I'd have rated 0 stars if I could! Charged me in advance for a taxi from London to Luton airport. In the morning of the flight notified me that the driver would be very late, risking me (and 6 family members) missing our flight. Didn't offer any solution, and we had to scramble and find a public transport way to get to the airport. Then, for two weeks, despite repeating nudges, didn't get back to me about a refund. What a terrible service!!!”

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Posted 2 years ago

“Booked a taxi, and had a change of circumstances. Called to cancel 36 hours in advance and they offered zero refund. Feel as though I've been absolutely stiffed. No not use.”

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Posted 2 years ago

“Stay away! TaxiCode is just the middle man between the customer and taxi companies. They do not have vehicles but are just an website and they have "partners". The partners are the actual taxi companies, usually very small ones or just one man band. Please use booking directly with companies as TaxiCode never ever refunds, they charge you and the taxi company. They act like being a UK company but they are actually from Pakistan ( with a Holland office). Stay away! Believe me, it's for your own good.”

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Posted 2 years ago

“Taxi driver asked for £20 extra for us making him wait (Our flight actually arrived early). He was then rude to my wife and said if we didn't pay he was leaving. When trying to get a refund the taxi driver photoshopped the whatsapp conversation deleting his message stating he was leaving. It seems Taxi code isn't actually the cab and they outsource it to someone else. Taxi code are basically forwarding my messages the taxi company and then sending me their response. They are taking no responsibility at all.”

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Posted 2 years ago

“I got quoted 150 quid for a 5 mile trip 🤬🤬🤢🤢”

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Posted 2 years ago

“Awful - Stay away from this unacceptable below mediocre service. Booked a private car with meet and greet service at Airport due to late arrival. I've been told driver would have monitored my arrival, no one at arrivals, no one advising they were late and the driver arrived 1 hour later. I had to give him indications. The car was dirty and I could have easily taken a normal Uber car, which would probably costed me half of the price with better service. Requested a partial refund and they never replied 2 months after. I guess that they should shut the business as it is truly disgusting. Besides, stealing money from people and zero accountability.”

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Posted 2 years ago

“Paid for a cab to take my disabled husband and I to Waterloo station 2 days in advance. We were texted a driver's name, vehicle registration and mobile number and then 15 minutes after the scheduled pickup time the driver cancelled. I phoned the driver and he was extremely rude saying he was not prepared to go to Waterloo and hung up! When I phoned the office I was told that they were unable to help and to try 'plan B' I have been refunded but the service was abysmal.”

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Posted 2 years ago

“Taxicode requested for additional 100 pound after I have paid for my ride 2 weeks ago. When I said no they cancelled it, instead to return my full refund, they are charging me. It is unfair and unlawful bullying and extortion.”

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Posted 2 years ago

“We pre booked and paid for a taxi to seat 5 of us. The cab turned up and could only fit 4 of us. We had to order another cab to take us to the airport. Paying double. Taxicode took no ownership of sending wrong sized vehicle despite my receipt stating that I paid for a larger vehicle to accommodate 5 passengers. Very frustrating. Would NEVER recommend or use again.”

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Posted 2 years ago

“I had the worst experience possible, it was really bad, i reserved a car and paid 58 GBP by card prior, where i stated that i have 3 big suit cases in the request, then when we reached the car that came was too small and it left us, the guy was too rude i asked him to cancel the journey and give me a refund but fe totally refused and made me pay extra 30 GBP to send another car and he insisted that i pay on the way although the internet was bad to the extent that he took the card network on whatsapp, he was too rude, the drivers that came all didn’t want to take us and the second car that he sent the driver didn’t want to take us and wanted to cancel as well or to make us pay extra 61 GBP, it was insanely bad experience, never deal with them”

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Posted 2 years ago

“Filthy, late and appalling customer service. We booked a return airport pick up. The outward journey was punctual, clean and helpful. The return was anything but. Driver arrived over half an hour late leaving us stranded in the airport with no number to call him and the main office being closed. When he arrived it a completely different vehicle to what we booked he made us meet him in the car park. The inside of the cab was worse than a builders can. Full of litter, stale food, stains and old flip flops. Totally disgusting. Now waited over 6 weeks for any kind of customer services response. Doubt I’ll ever get one. Never use them”

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Posted 2 years ago

Taxicode is rated 1.1 based on 583 reviews