Team Knowhow Reviews

Name: Team Knowhow
Rating: 1.29

1.3 Rating 197 Reviews

7 %

of reviewers recommend Team Knowhow

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Metrics

1.3

Based on 197 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Team Knowhow 1 star review on 25th April 2022

Anonymous

Team Knowhow 1 star review on 19th July 2021

Paul Appleby

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“don't even deserve a star!! Terrible company, awful customer service! Been waiting 12 weeks for a refund that was apparently sent by cheque which got 'lost' in the post so I had to reapply and wait up to 6 weeks for another. Absolute joke!! They just tell you to call to sort it but none of the staff know anything. Will taking further action just on principal. AVOID!!”

Helpful Report

Posted 3 years ago

“Brought washer dryer along with team knowhow Care plan. Repair requested in september 2020. Numerous repairmen came washer dryer still not repaired. Keep being advised that replacement voucher will be sent 4 months later still nothing. CAreplan not worth the paper it's written on. No one seems to care your pasted from person to person. Customer care is non existent. Once they have your money they dont care. Trading standards is my next step.”

Helpful Report

Posted 3 years ago

“My special thanks to Davy and Ethan from team knowhow who went above and beyond the call of duty to ensure delivery of my large fridge freezer which was literally down to millimetres at times and who could not have been more helpful and pleasant Thanks boys HH”

Helpful Report

Posted 3 years ago

“utter rubbish company. Had paid for next day delivery, was notified item was on the way. then on checking tracking during the day found the driver had marked it as delivered with a cross where a signature would be. No goods were delivered, do not trust this company.”

Helpful Report

Posted 3 years ago

“Team Knowhow customer services ( JOKE) are as useful as a chocolate teapot! Tried to get instructions for a Kenwood microwave bought from Curry's & NO instructions in the box!!. But to NO joy! No instructions on Kenwood site which Team Knowhow DID NOT understand. Spent nearly 40 mins on phone absolutelyno help at all & ended up getting cut off during being transferred ( allegedly)”

Helpful Report

Posted 3 years ago

“I had horrible experience with teamknow and Currys - how I bought brand new Samsung ultra 250 which was faulty and after few months started to give issues! Called Currys and team knowhow booked it for repair and said they will repair and return it within a week - but more than a week passed by no news no mobile - chat help line is not helpful as they saying they don’t deal with online issues or repair. Phone helpline is not working as no one knows what happened and kept on putting me through to other departments. Last text was delivery is on Monday and then after 50 calls a voice message that it will be delivered tomorrow but seems that tomorrow wouldn’t come! Used Currys twice both times horrible experience do not buy from them especially expensive items in my case it was about £1300! Biggest issue is with mobile you don’t know as it still might have my personal data so I’ll have a very uncomfortable Christmas and new year - thanks to horrible Currys and useless team knowhow”

Helpful Report

Posted 3 years ago

“Just can’t believe how much this company has fallen downhill with customer service. You pay for goods and that’s the end of their involvement it seems. Every one you talk to can’t take any action as bumps you off to someone else or promises to call back but then nothing. Three days wasted waiting for deliveries that don’t show up. Hours and hours on phone trying to resolution. Unbelievable bit worryingly not much other choice out there that has an actual shop. They are nice I’m shop but incapable of actually taking any action to help. What the hell is going on?”

Helpful Report

Posted 4 years ago

“Contacted them 12th Nov to arrange engineer to come out to look at my dads broken freezer (had warranty with them for over 5 years). Told would get call to arrange appointment which never happened. 2 weeks later rang them again to be told this time that it shows the warranty as lapsed (which there was no mention of on initial call - how could I be told I would get a call to arrange appointment if this was the case)? Got fobbed off by man who said he would 'ring back shortly' once sought advice- AGAIN this didnt happen. Rang back AGAIN 90 minutes later wanting to speak to a manager due to the utter joke of the situation. Fobbed off again by 2 more people , told manager would call me back in next 48 hours. It's now 72+ hours & what a shocked NO CALL AGAIN. Team knowhow - no its Team useless!”

Helpful Report

Posted 4 years ago

“Utterly Usless business. Said they would deliver a washing machine three seperate occasions and failed to do so on ever occasion without any explination. DO NOT USE.”

Helpful Report

Posted 4 years ago

“Currys pc world customer service is A JOKE been waiting since March for them to resolve an issue with my broken fridge freezer and been told that many lies and false promises seriously don't waste your money buying ANYTHING FROM CURRYS PC WORLD even the score voucher does not work try AO ARGOS EVEN EBAY”

Helpful Report

Posted 4 years ago

“If I could give no stars i would they say repair or replace this is not the case read the small print. It says they have seven days to come out and if they have to order parts they have another seven days and so you go on. So if you got a washing machine and it take them weeks you can imagine the washing you accumulate. Do let them talk you into buying its not worth the money for the service you get discussing.”

Helpful Report

Posted 4 years ago

“They were supposed to inspect my broken TV and take it away. On the day they came, they didn't inspect it at all, took it out and then came back and said they don't have a box to fit it, so they will come on a different day. On top of this, they didn't wear any masks, and when I asked them to put them on they said they can't because they have asthma. Also the experience on the phone was not great either.”

Helpful Report

Posted 4 years ago

“Absolutely disgusting customer service I called about my Ps5 pre order and I just got hung up on and all other bs excuses”

Helpful Report

Posted 4 years ago

“After buying a tv onnthe 8th of October 2020 from currys it had to be sent in for repair, got told there were no problems just needed software update, got delivered today with a smashed screen no fixable what so ever, spoken to team know nothing to be told it needs to go back in for repair only had these tv just over a month and been refused a refund even though it was there fault it got damaged”

Helpful Report

Posted 4 years ago

“I was advised my washer would be delivered saturday afternoon so i stayed in. Washer didnt show...no call no text no apology. Tracker then said washer would show Sunday 6am to 8pm. Stayed in all day and no washer...called Monday and after waiting 30 mins was told washer would show tuesday 7am to 11am..at 11am was called to say washer was not on the van...its now thursday evening and no call nothing.....avoid this company they are terrible.”

Helpful Report

Posted 4 years ago

“Your customer service is non existent and you have lost OUR TV”

Helpful Report

Posted 4 years ago

“After taking hours to get through and sort my repair and book time slots for collection and delivery the drivers took it upon themselves to return my tv early deal with my 10 year old daughter and leave it leant against a radiator of wet washing then when I rang to complain I was told I would receive a call bk in 24-48 hrs a week later and another phone call still no one rang me bk really poor customer service”

Helpful Report

Posted 4 years ago

“I have spent 5 hours hanging on the automated line trying to book a repair to my washing machine , eventually someone comes on the line to say their system is down , takes my name and number & ??????nothing ! I pay my cover plan every month for the last 11 years, I expect a better service than this ?? All promises ??”

Helpful Report

Posted 4 years ago

“Absolutely terrible service, I've written a lengthy review on trust pilot.”

Helpful Report

Posted 4 years ago

“Discussed cannot even leave a review about there useless and rude behaviour unless I verify with Instagram or something else which I do not have other than an email.”

Helpful Report

Posted 4 years ago

Team Knowhow is rated 1.3 based on 197 reviews