Techinthebasket Reviews

Name: Techinthebasket
Rating: 4.33

4.3 Rating 333 Reviews

83 %

of reviewers recommend Techinthebasket

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Metrics

4.3

Based on 333 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours
Customer Service	4.2 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful customer service. Over a month to accept a returned faulty phone and refund - still waiting It's currently day 36. Lack luster email responses. I currently feel extremely anxious that I may not get the £899 I spent back. I would seriously avoid this organisation.”

Helpful Report

Posted 3 years ago

“Sell, sell, sell - no warranty After a few uses, the wireless microphone set purchased from TechInTheBasket can no longer be switched on. The set, which was otherwise as good as new, was returned to TITB via RMA for repair. In ten weeks, no replacement parts could allegedly be obtained, although the device was still being sold. TITB refused the exchange and instead offered a credit note of only 40 EUR instead of the purchase price of almost 180 EUR. Despite repeated correspondence, TITB refuses to honour its legal warranty obligation.”

Helpful Report

Posted 3 years ago

“If I could leave zero stars I would. Terrible customer service. Made contact numerous times since November 2020 regarding an item that was not received. It is the responsibility of the sender to investigate this with the courier. There is no route for the recipient to take this up with the courier. I have had no substantive response to my email - just a standard blurb and then radio silence. So have resorted to leaving a review. I would seriously urge you to buy elsewhere. It is simply not worth saving a couple of quid buying from this seller and run the risk of losing all your money.”

Helpful Report

Posted 3 years ago

“Scam site. DO NOT USE. They set up two fake deliveries stating no-one was home, when there was on both occasions. DPD, the delivery company is impossible to reach after the first phone call. Techinthebasket do not respond to emails. They sent one email stating my funds would be refunded. That was a month ago. Complete sham site. DO NO USE. You have been warned.”

Helpful Report

Posted 3 years ago

“They tried to charge me £40 delivery to Northern Ireland from mainland UK, when Royal mail is the same cost across rhe UK including Northern Ireland, be watchful for unnecessary hidden fees”

Helpful Report

Posted 3 years ago

“Ordered samsung phone , loads of problems about payment , which had left my account on 2 day . So decided to get refund , iam still waiting 2 days later for payment , they now do not answer my emails , so things are getting worse , do not use this company until i get paid , I will keep you informed !!”

Helpful Report

Posted 3 years ago

“ordered some air pods on August20th have still not received these and they are now saying it has not been handed to the courier The money was withdrawn on August 23rd,so lame excuses are futile I do not have a tracking number so clearly the courier does not have the item.i feel that this may ramble on but I will never use the company again.Very disappointing”

Helpful Report

Posted 3 years ago

“DO NOT BUY FROM THIS COMPANY BE WARNED”

Helpful Report

Posted 3 years ago

“Ordered a Boox Note 3 on the 15th of November, I have been immediately provided with a tracking number that never worked... the item never arrived. I have been given all sort of excuses... after almost 2 months I applied for a refund and also here excuses... In the end (after 2 months), I had to claim my money back through PayPal. Honestly, I have been buying online for a long time and I never experienced such a terrible service. You judge...”

Helpful Report

Posted 4 years ago

“18th December ordered Sony headphones. 19th December payment taken on my debit card by PayPal. Same day supplied with Royal Mail tracking code and advised order would soon be trackable. 20 days later Royal Mail still do not recognise tracking number. Contacted seller who advised that Royal Mail had held up delivery but wouldnt say why. Subsequently advised Royal Mail had difficulty in identifying my address and was asked to confirm it which I did.I have lived here for 40 years and never has there been any delivery issue.Some days later again told that Royal Mail were holding up my delivery for unknown reason. Three times I have requested evidence that the parcel was handed over to Royal Mail.. Have never been supplied with this information. Three times have requested refund . These requests have been ignored. Only yesterday (6.1.21). they advised they would recall the parcel from Royal Mail and on return they would issue a refund.I am quite satisfied I will never receive my order or refund. Not surprising that I am sure in my mind this has all been a scam and fraudulent. Many others have described similar accounts. It is quite obvious Royal Mail have never seen my parcel and hence are unable to identify the supplied tracking code.”

Helpful Report

Posted 4 years ago

“Check Trustpilot for a more valid reflection. This review site is clearly being flooded by fake reviews. This Company are lying thieves.”

Helpful Report

Posted 4 years ago

“SCAMMING THIEVES, AVOID LIKE THE PLAGUE, providing FAKE delivery tracking numbers, bought a phone of their website which never arrived, when i asked them to contact royal mail "because in this case royal mail would only accept claims from the SENDER" they just said they did, but I'm sure they didn't, because they refused to show royal mail's response, much less a prof of delivery. I'll be spreading the word in every way possible, hope you CHOKE and DIE on my honest hard work money you SOULLESS THIEVES.”

Helpful Report

Posted 4 years ago

“Totally disgracefull company don't receive the goods or refund after 7 weeks tracking number doesn't even work had to go through the bank for charge back to get my money back this company is RUBBISH and FRAUDULANT !!! AVOID AT ALL COST”

Helpful Report

Posted 4 years ago

“Say it how it is! Say it how it is! Simple. I purchased a Samsung galaxy 20 plus from this company, not knowing until payment was made that is was in fact in Hong Kong, I used PayPal to purchase as a safe guard, £554.00 later! It arrived on the 8th day, then problems! It was not 4g, it was LTE, 3g, would not pick up 4g after reset etc! Came with a 3 pin adaptor for use in the UK! Battery life was shockingly bad, I did question if it was in fact a new Phone! But was told it was. Any way they accepted my request to return and emailed where to send it, a UK business address, So I sent it back and it was delivered the next day using DPD! My postage was £40.00 pounds of which £30 pounds to cover loss for insurance. Thay have refunded my money for phone but nothing for my postage costs! So I am out of pocket for the privilege! I personally will never purchase anything like this again outside of the UK just to save a few pounds! Lesson learnt”

Helpful Report

Posted 4 years ago

“You WILL NEVER receive your order”

Helpful Report

Posted 4 years ago

“I bought an Apple iPad mini 5 last year. Two weeks before the warranty ran out it stopped working. They have messed me about for 10 weeks coming up with so many excuses blaming me for damaging it. Now saying it. Is out of warranty and want me to pay for the repair. Will never buy from this company ever again.”

Helpful Report

Posted 4 years ago

“I ordered a lens with techinthebasket. The next day my order was cancelled without any information, got an email from paypal that I will get my money back. I contacted techinthebasket, i was told the product is not available ? Went back to their website, product is still there and more expensive ! Very disappointed with this company !”

Helpful Report

Posted 4 years ago

“Guys please be aware this is a scam company they will take your money waste your time without providing you with any purchase find the prove attached of two separate purchases”

Helpful Report

Posted 4 years ago

“CROOKS I WOULD NOT ADVISE USING THIS COMPANY!! Had I read these poor reviews before placing my order, I wouldn't have used them. Everything I've read has come true. I placed an order the same way I would with any other online company. They send you a receipt email at the time of ordering and then a processing email including a tracking number a day or 2 later. The tracking number is fake. Although they say it will take a few days for it to become active. It doesn't. At no point has this number worked. A month and a week later and no item or refund. Currently they claim the courier (Royal Mail) has collected and they are unable to contact the courier to arrange a return. Madness. Two weeks ago they agreed to refund me in 1-3 days. The refund never arrives. I'm taking legal action to recover my refund and fees. All I wanted was a pair of headphones for my exercise. PLEASE DO NOT USE THIS COMPANY!! ITS NOT WORTH THE STRESS AND ENERGY”

Helpful Report

Posted 4 years ago

“Atrocious - avoid - cheap prices for a reason - go to a reputable retailer and save yourself a bunch of heartache”

Helpful Report

Posted 4 years ago

Techinthebasket is rated 4.3 based on 333 reviews