“Safe website don't wory ! Camera arrived after 8 days, they definitely have a problem with communication via email. I send them 3 emails as I was working after reading Reviews here and send them last final one in red colour with big fonts ;) saying that if they not answer I will contact PayPal to cancel. After that I received confirmation email with tracking nr ( my order after payment wasn't showing on "my purchase" ). Use PayPal as a payment to be safe ;) Happy New Year !”
“Ordered Ipad on 16th Dec still hasn't arrived on 29th Dec, yet courier supposed to have collected on 22nd Dec.
Contact and communication with the company is horrendous.”
“Bought an Ipad on the 7th of December. Was meant for Christmas and never got it. Only one stupid response to my first email. Second email no response at all. Requested my money back via Paypal. To much going on in Hong Kong I guess... My advice.. do not buy here.”
“Did actually receive the product in a reasonable time but it was sent from Hong Kong and so I had to pay import duty on it which made it a bad deal. The website isn't very clear on this at all so I feel cheated, you feel like you are buying from a UK company as it is .co.uk website.”
“Many reviews I have read are negative but this is not one of them.
I ordered from TecoBuy on Black Friday, saving nearly £50 on an Ipad. Yes, it's taken 3 weeks to arrive and communication has been minimal but at the end of the day, I've got what I ordered and saved some money.
There's no promise when you order regarding delivery timescales, just that despatch will be made as soon as possible.
I will consider buying from them again providing I'm not wanting fast delivery.”
“I cancelled an order by sending an email, they dealt with it swiftly, and sent back money via paypal immediately.
They could be a bit more forthcoming with information on their website. I couldn't see how to cancel the order innitially.”
“This is 100% secure website. I bought an wireless earphone to Australia. After i bought it, i read a lot of bad reviews from varieties websites like this. Because of that, i felt extremely worried about my package. Every hour i keep checking my email to find shipment update from them. I email them about the progress. They replied directly which make me less worry. And only around 10 business days as they promised, my package arrived with 100% perfect condition of the product.”
“Although the delivery was slow, 12 days from ordering, the camera arrived, as described and I am pleased with it. In addition to slow delivery, the only other issue is poor/lack of communication.”
“failed to send goods, and ignored all emails to the so called support team, eventually requested refund via paypal
They have now reduced the price of the item I ordered - they do have time to send me marketing emails every day.
I hope the Chinese take control of Hong Kong and arrest all fraudsters”
“Tecobuy received my money but no delivery of the purchased item, no replies to emails... it was huge mistake to order from them! Be aware of this company, keep away from them!!!!!”
“Avoid unless you're very patient - and trusting...
Placed an order 30th November & received a confirmation email.
Emailed them 4th December when I had no updates on dispatch and the order was not showing on my account, asking for an update and for the order to be linked to my account.
Reply email received on the 5th, telling me that the item was out of stock and there would be a delay.
I replied on the 5th/6th asking for an indication of the likely delivery date (needed for Christmas) and pointing out that the item had been shown in stock on the website when I ordered it and in fact still was (I sent them a screenshot).
When I had received no reply by end of business on the 9th I sent a final email requesting cancellation of the order & telling them that I would inform PayPal. I also raised a dispute with PayPal.
My money was refunded the next day and I got an automated email - nothing typed by a human.
My suspicion, I cannot provide proof, is that this place only actually buys stock in once they have taken orders (so they're taking your money to buy the stock). I also doubt that I would have received a quick refund without wielding PayPal as a weapon...”
“Avoid unless you're very patient, and trusting...
Placed an order 30th November & received a confirmation email.
Emailed them 4th December when I had no updates on dispatch and the order was not showing on my account, asking for an update and for the order to be linked to my account.
Reply email received on the 5th, telling me that the item was out of stock and there would be a delay.
I replied on the 5th/6th asking for an indication of the likely delivery date (needed for Christmas) and pointing out that the item had been shown in stock on the website when I ordered it and in fact still was (I sent them a screenshot).
When I had received no reply by end of business on the 9th I sent a final email requesting cancellation of the order & telling them that I would inform PayPal. I also raised a dispute with PayPal.
My money was refunded the next day and I got an automated email - nothing typed by a human.
My suspicion, I cannot provide proof, is that this place only actually buys stock in once they have taken orders (so they're taking your money to buy the stock). I also doubt that I would have received a quick refund without wielding PayPal as a weapon...”
“So the watch went back to tecobuy for inspection. They notice waterdamage, so it is not covered by their warranty policy...
So a waterproof watch with a malfunction is always a lost cause...
Amazfit could not help me, because tecobuy is no official dealer! With I didn't know.”
“I Bought a Motorola G7 Play from Tecobuy only to find that this phone's magnetometer e-compass will only work within North America. I contacted Motorola about this and they state that this phone should not be sold outside of North America and wanted to know how I (an Australian) got hold of one. I would not advise anyone buying a phone from Tecobuy as they will sell you anything whether it will work or not. Also, if you need to return the phone for a refund, Tecobuy works out of Hong Kong and you will be paying the return postage.”
“I Bought a Motorola G7 Play from Tecobuy only to find that this phone's magnetometer e-compass will only work within North America. I contacted Motorola about this and they state that this phone should not be sold outside of North America and wanted to know how I (an Australian) got hold of one. I would not advise anyone buying a phone from Tecobuy as they will sell you anything whether it will work or not. Also, if you need to return the phone for a refund, Tecobuy works out of Hong Kong and you will be paying the return postage.”
“One star is too much for this company. They are the worst company I have ever had to deal with. It has been nearly 5 months since they received my money for a new phone purchase, and to date I still do not have my phone. After only having the phone for only 1 week, I could receive texts and emails, but no phone calls. Back it went to be repaired and after having the product for nearly 6 weeks, they tell me it cannot be repaired therefore a replacement will be issued. A second new phone was sent and exactly the same issue. Back it went for repair. They cannot repair and are wanting to send another replacement phone. This is not what I want. As I no longer trust the quality of their products I have and am now fighting for a refund, which they refuse to give. 112 days and counting.”
“I have ordered some memory card from tecobuy.com due to cheap deal. But they just cancelled the order and informing different things at different times. First time they told, supplier does not supply and second time they told supplier supply faulty items. Though there were 3-4 days difference in my two orders. When I challenge them by email why does they did it, they didn't reply with minimum trustworthy. My feeling with this company is they want more hit to their website and show as trustworthy. People should not visit their website and should give negative rating so that other peoples can be aware of them. ”
