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Ted Baker Reviews

1.7 Rating 278 Reviews
15 %
of reviewers recommend Ted Baker
1.7
Based on 278 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 48%
Accurate And Undamaged Orders
Greater than 72%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Ted Baker 1 star review on 17th January 2022
AAReview
Ted Baker 1 star review on 17th January 2022
AAReview
Ted Baker 1 star review on 17th January 2022
AAReview
Ted Baker 1 star review on 17th January 2022
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Ted Baker 1 star review on 17th January 2022
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Ted Baker 1 star review on 17th January 2022
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Ted Baker 1 star review on 30th December 2021
Heather Holland
23
Anonymous
Anonymous  // 01/01/2019
Horrendous, they sent wrong dress, in offering to return it I was told now will take 14 days if they have it in stock they couldn't say.
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Posted 6 years ago
I bought a very expensive leather jacket that just ripped off. Leather is supposed to be strong right? Not in ted baker. The customer service will not exchange the product for me as I don't have a receipt anymore. Even if is a fault product.
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Posted 7 years ago
The worst customer service experience I have ever had. Very poorly trained staff. You would expect better from such a big brand. I ordered jewellery which never arrived and took forever to get my refund back. I'm shocked at there lack of respect for customer care. Lost a very loyal customer as never again will I invest in that brand.
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Posted 7 years ago
Worst customer service! Purchased over £700 worth of clothes, 2 days later all go on sale! Ted Baker demanded I bring All Items back to store for credit adjustment and would NOT guarantee store would follow policy!
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Posted 7 years ago
Ted Baker is rated 1.7 based on 278 reviews