Ted Baker Reviews

Name: Ted Baker
Rating: 1.66

1.7 Rating 277 Reviews

16 %

of reviewers recommend Ted Baker

Company Reviews

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Metrics

1.7

Based on 277 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ted Baker 2 star review on 14th November 2023

Lomax

Ted Baker 1 star review on 16th January 2023

Sam H

Ted Baker 1 star review on 17th January 2022

AAReview

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a gorgeous long wool blend coat from Ted Baker and it's the best thing I've ever purchased. Wonderful customer service, the coat itself is amazing and the whole experience was great.”

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Posted 7 years ago

“Beautifully made product and great customer service”

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Posted 7 years ago

“Very beautiful item x”

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Posted 7 years ago

“Good stuff”

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Posted 7 years ago

“Good quality, true to size, great customer service”

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Posted 7 years ago

“Worst customer service! Purchased over £700 worth of clothes, 2 days later all go on sale! Ted Baker demanded I bring All Items back to store for credit adjustment and would NOT guarantee store would follow policy!”

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Posted 7 years ago

“Fantastic brand, great fit & worth every penny of the cost”

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Posted 7 years ago

“Excellent products and great design”

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Posted 7 years ago

“Received item nicely packaged. Returned the dress it was far too big. Waited 12 for a refund emailed then . Received the refund in 2 days minus £3.00 less than I had paid with no explanation. I emailed them they said it was to cover postage as I had used Collect plus to return the dress. I was not impressed no where did it say they would take any money for postage.”

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Posted 7 years ago

“Delivered next day! Perfect packaging! X”

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Posted 7 years ago

“Ordered a handbag from Ted Baker regardless of reading some horrific reviews of their online store and sub par customer service. I was pleasantly surprised as I had braced myself for the worst. The processing time was a bit longer than the average online retailer, 7 days. But once I was notified it had shipped it was here within 4 days. Delivered as expected, lovely quality, exactly what I would expect from ted. The 3 stars are reflective of the extended processing time and difficulty in getting prompt responses from customer service.”

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Posted 7 years ago

“As I entered the shop I was well received and the women who worked in the shop were very kind and glad to help me! I was in a very good mood as I left the shop! Without mentioning the good scent of the shop!”

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Posted 7 years ago

“fast delivery easy to shop”

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Posted 7 years ago

“Excellent good quality products,v pleased”

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Posted 7 years ago

“good service, cheap item”

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Posted 7 years ago

“Always happy with each purchase made! Excellent service and quality”

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Posted 7 years ago

“Returns policy very strict compared with other online stores. Two dresses returned just outwith the two week return period and no refund given. It took three phone calls to prevent the dresses being sent back to me and to be given a credit note instead. Inaccurate information recorded on their system during the course of these phone calls. Love the clothes just don't think Ill be using their website again.”

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Posted 7 years ago

Ted Baker is rated 1.7 based on 277 reviews