“The order took ages to arrive. The size and cut of the T shirt was very large and wide. I returned it T shirt to get a smaller size. No acknowledgement of receipt of return, however customer service quick to reply and helpful, hence score of 3 rather than less.”
“Great product-- I bought as gifts for my family and they loved it! Also dealing with Customer Service was an easy process when I wanted to return or exchange a few items. The rep I was in contact with, Helen, was fantastic, replied quickly to my queries and made the process simple.”
“Great customer service! Helen on the team was very helpful getting me sorted out with a t shirt that had gone astray!! Fantastic array of colours!!!!!”
“05/05/23
Emily contacted me to alert me that I'd returned an item to them without marking it as a return, and asked what I wanted to do with it and then processed the refund for me. A lesser company might have just not noticed, or not bothered/cared to notify me, and/or hoped I wouldn't notice the refund wasn't as much as expected, and if I queried it, then might have quibbled that I hadn't processed the return properly or that the return period had expired or something. Very impressed with Teemill and Rapanui, only wish they had more muted neutral and/or darker colours!”
“Brilliant service from Emily in Customer Service - prompt (very) and helpful in providing a VAT receipt!
Thanks very much
T-shirts were also brilliant!”
“Great customer service from Emily. My order, a birthday present, was lost in transit. Emily arranged a speedy replacement and sent it as a priority so it was received in time. Many thanks Emily.”
“Great customer service from Helen, due to a delivery issue, my order was prioritised and I received my Climate Change t-shirt and jumper this morning, ready for Friday, thank you very much.”
“I made a very last minute order with Teemill and they were super helpful in pushing it through. Emily was amazingly helpful, getting back to us super quick to sort any queries and the final product was amazing!”
“I am so happy with my beautiful Teemill hoodie supporting the Marine Conservation Society. It arrived very quickly in a totally recyclable bag through Royal Mail. The design is amazing and the colour is perfect. I will certainly be back again to support the MCS.”
