“The story of this company is impressive, as is the quality of the clothes. However I must highlight their wonderful customer service staff. I had emails back and forth from Helen and Emily and they made the job of returning and getting refunds so easy. A great team!”
“The order was dispatched super quick, with great communications. The T shirt itself was good quality and fitted perfectly. The graphics on the T shirt looked great. I've ordered more based on my experience and had to ask for a delivery favour, and the quick response said 'no problem'. It's great to find companies still so focused on the customer experience. I will be using them again, and again, and again.”
“My parcel never arrived so I contacted Customer Service, Emily was brilliant found out post office had lost it and sent a new order which my daughter has received and is over the moon”
“I had initially had some issues with delivery, but I emailed the community experience team and they were incredibly helpful, got everything sorted. Can't complain at all”
“After a month no parcel contacted customer service Emily was straight on it. Parcel resent, my daughter in New Zealand has received her parcel and is delighted 😄”
“I messed up my order and placed 2 orders when I should have ordered 2 shirts in one lot.
I contacted Teemill to get both posted in the same parcel but was too late. Straight away I was refunded the extra postage cost as a good will gesture ( thank you Emily ) I did not request this and today payed it forward to a local charity as promised. Excellent service and customer care. Beautiful quality tee shirts nice summer weight really nicely printed and an excellent cause ..”
“Helen and the staff at teemill are AMAZING! Easy, online ordering process, they respond immediately if you have any questions, and go out of their way to ensure customer satisfaction.”
“Ordered a t-shirt from the RSPB range. Royal Mail unfortunately didn't deliver the order to me. They delivered it to the wrong address. Emailed with Emily throughout the whole process. She arranged a replacement order to be sent priority. No quibble about it.
As to what happened to the original order, it showed up a day later. Emailed Emily again to say the original turned up. I was told to keep it.
Terrific customer service and product. This was my 3rd order. Won't be my last.
Date of experience: 22 June 2023”
“Good quality product, even the packaging is cool.
Superstar Emily threw in a free postage upgrade to help guarantee that I received the t-shirt, ready for Glastonbury....what a star!”
“I had to return two items due to a size problem and had difficulties getting the returns label on line, but Helen sorted it out really quickly and organised the refund with no problem. Thank you!”
“Great quality, environmentally kind clothing, their tshirts last for years, wash after wash. I live locally and asked if I could pick up my items instead of them posting them and Emily from Community Experience sorted this out for me no problem at all. Really great communication, thank you :)”
