“The orders were responded to promptly. Unfortunately- perhaps because of postal strikes- 1 of my orders didn’t arrive and the tracking information was never updated. I contacted Emily who arranged for a replacement order which arrived quickly. The original arrived about a month after ordering and Emily was helpful about organising a return.
Information below refers to a separate order where there were no problems at all.”
“Quick, helpful and friendly. Thanks Annabelle for great customer service and finding sensible solution to an issue to save both ends faff and to help me get the replacement item I needed.”
“Quality items from Teemill. Swift service from first order, a slight delay to an exchange, not their fault, received the second delivery in time for Christmas. Thank you Helen at customer service for keeping me updated with my exchange”
“Many many thanks to Dec, in particular, for resolving an ongoing order delivery issue. He very courteously and quickly ensured that my much delayed parcel (through no fault of Teemill) was re-despatched.
Teemill's goods are of a high quality so along with their exemplary service, I would highly recommend shopping with them.”
“Really excellent customer service. When my item hadn't arrived within the time frame expected Annabelle reimbursed me for my postage charge and at no expense to me got the item shipped out extra fast. I was really impressed. Thank you.”
“I contacted customer services re a query on my 2 orders. This was dealt with quickly and politely by Emily in customer services.
The quality of the orders was good and the service excellent.
I shall recommend your company and use again.
Merry Christmas and Happy New Year!”
“Annabelle has been so kind and helpful to me. Even when I got upset and sent an email in capital letters, she stayed calm and polite in her replies to me.
I think she should get a small gift to show how much I appreciate her lovely manner of resolving the issue that I had.
At the very least please be sure to let her know that I wish her a very happy Christmas and a warm, healthy New year...”
“very prompt replies from Customer service regarding my queries about the postage strike and tracking my parcel.
Emily was very helpful, with a welcoming and friendly demeanor and I am very happy with the customer service I received! :)”
“Teemill offer a great service and when my order didn’t arrive Emily was fantastic and dealt with it so swiftly. I’ve often bought items before and none of them disappoint. I would recommend this company.”
“Excellent customer service from Helen. Order placed and despatched same day but due to Royal Mail still not received 2 weeks later. I contacted customer service (Helen) a second order was promptly despatched by courier and received the next day.”
“Excellent customer service from Emily.
All my emails were replied to promptly and with care. The best customer service I have dealt with. Many thanks Emily you went above and beyond to help me!”
“Very happy with my Chris Packham sweatshirt although my size was a little snug. I sent for an exchange and the Customer Services Team at Teemill were excellent. When I chased for an update they updated me immediately and sent it first class as a gesture of goodwill and I received it promptly despite the Royal Mail strikes. Excellent service.”
“Fantastic customer service from Emily my order was lost,she sent updates & assured me it would be here before Christmas, it arrived today! Thank you 😊”
