“Ich kann Euroflorist absolut nicht empfehlen. Ich habe Blumen bestellt, die nie angekommen sind. Das ist schlichtweg Diebstahl! Euroflorist hat mein Geld genommen und nichts dafür geliefert.
Der Kundenservice ist eine absolute Katastrophe – anstatt das Problem zu lösen, wird man mit immer neuen Ausreden hingehalten. Es scheint, als ob ihnen die Zufriedenheit ihrer Kunden völlig egal ist.
Nachdem die Blumen nicht geliefert wurden, wurde mir auch keine vernünftige Lösung angeboten. Stattdessen musste ich mehrmals dieselben Informationen übermitteln, nur um dann wieder ignoriert zu werden. Der Kundenservice ist nicht nur langsam, sondern auch völlig unprofessionell und inkompetent.
Ich fordere eine Rückerstattung meines Geldes und rate jedem dringend, die Finger von Euroflorist zu lassen. Wenn Sie nicht wollen, dass Ihr Geld verschwendet wird und Sie dann noch stundenlang mit einem schlechten Kundenservice kämpfen müssen, kaufen Sie besser woanders. Diese Firma liefert nicht, was sie verspricht, und kümmert sich danach auch nicht um ihre Fehler. Halten Sie sich fern!”
“Disappointed I cannot give zero stars. Ordered flowers for August 15 (mothersday in Antwerp) and were delivered on August 17. Flowers were already old and falling apart. Also ordered a box of chocolates. These were NOT delivered. Contacted 'customer service' to complain, and was told I would get 20pct off on a next order. Not even offered a refund for the chocolates that were NOT delivered. What a scam company. No one has any sense of responsibility these days. TERRIBLE!!!”
“Please do not use this service; this is the worst online service and a waste of time!
I have ordered a flower arrangement to congratulate a close person for having a baby. I have been bombed with meaningless marketing emails in Swedish (even though I completed the order in English), but no information on the actual delivery was received.
Almost a month later I was informed that delivery would not be made.
This has been the worst experience with an online service and I at suck a delicate and time-sensitive occasion.”
“I paid, but the flowers were never delivered. If you contact them, what is not easy, they just say that the delivery is NOT their responsibility. I will NEVER make an order by them. 0/5”
“Vreselijke teleurstelling. Bloemen voor 60e huwelijksverjaardag. Wat krijg ik, een bosje onverzorgde bloemen. Levering was ook al te laat. Volgens leverancier toch de waarde die ik heb betaald. Krijg 20% korting op volgende bestelling. Salut”
“Ordered flowers to be sent to a friend in Munich for her birthday, they said in 95% of the cases, delivery dates are met and in rare cases its 1-2 days later. Don't give these stupid statistics if its more like 50% or less of the time the flowers arrive on time (if they arrive at all). Also sorry I never read reviews before placing an order.”
“Maandag: Beloofde levering komt niet aan.
Dinsdag: zelf moeten navragen, exuses gekregen, levering ging zeker die dag gebeuren.
Woensdag: zelf terug moeten vragen, weer excuses. De levering was eerder naar een gesloten winkel gestuurd. Vandaag ging de levering zeker gebeuren!
Woensdagavond: Nog steeds geen levering...
Op donderdag heb ik uiteindelijk mijn geld terug gevraagd. Ik vind deze werking heel onprofessioneel!”
“I ordered from Euroflorist for the first time and was initially worried because of the negative reviews. However, I ended up receiving five-star service. My order was even more beautiful than the picture and it was delivered on time without any issues. When I emailed them for a follow-up, I received a prompt response. Thank you, Euroflorist!”
“Like everyone has already said, these guys are a bunch of scammers. Please do not use them. I spent almost 70 Euros trying to send flowers and chocolates to my girlfriend. She never received anything and even though I complained via their stupid bot on their website, as well as e-mailing them numerous times and complaining via PayPal still have received no response. Please, avoid this website like the plague. Save your money they are nothing but heartless scammers.”
“I wish I could provide a minus star
I ordered flowers last Saturday to be delivered on Monday.
It is now Wednesday, and The flowers have still not been delivered.
They claimed they had misunderstood the day of delivery, They said because of technical reasons I had to repeat my order in an email which I did
They then asked for this a second time
When I complained that the flowers hadn’t arrived
Then They said that the flowers couldn’t be delivered until Wednesday
When they didn’t arrive Wednesday and I asked for a refund they claimed I had agreed to replacement being sent as that couldn’t be sent until Thursday couldn’t have my money back
When I looked at the ticket they had provided to PayPal. They didn’t have my Friends correct name and address on the ticket. Apparently, providing it three times hadn’t been sufficient
Thank God for PayPal!
This company takes money and provides no service. Don’t touch them with a barge pole
The comments below are not applicable because they didn’t send a delivery but still refused to Return my money”
“Terrible service. Simply did not deliver the flower and I got a standard response telling me they had delivery problems on that day. Service is ZERO ! Explanation why is ZERO !! They are supposed to be a service company that brings happiness and love … what they deliver is disappointment and simply misery !!!!”
“I’m only so sorry I didn’t read the reviews before I ordered from this company. I don’t like writing bad reviews for anyone but I ordered a beautiful bunch of flowers and a card for my sister in laws funeral in dusseldorf. My husband attended and he rang me to ask where were the flowers. I described what I had ordered and he said there was no card to be seen (with our heartfelt message) and the measly bunch of flowers were disappointing and embarrassing I would never order again from this company”
“I ordered flowers on a Wednesday for delivery on the Friday, i realised i put wrong address on , i emailed on the Wednesday to ask to change address to be told they cant help, People do make mistakes and there was plenty of notice, so now am out of pocket as need to reorder from a different company of course . also the address wasn't far from the wrong one i put , i really don't see the problem .”
“Ordering a large bucket of flowers in Holland for my 85 Y old mother with a vase (easier for an older lady). The flowers arrived without the vase (after long discussions the driver went back to get it) and it was not even worth ½ of the money I spend on the bucket.
NEVER ever I will use their services again!!!”
“I paid for a bouquet of flowers and my daughter received a bouquet with three flowers in and the other was greenery. I took the more expensive option and received a very cheap bouquet that was quickly put together. I won't recommend them to anyone.”
“Polecam tę firmę ze 100% odpowiedzialnością!
Kwiaty przyszły na czas, bardzo piękne, dokładnie takie, jak zamówiłam mojej Mamie na urodziny!
Czekoladki pięknie opakowane!
Mama była zachwycona!
Dziękuję!
Na pewno będę korzystała jeszcze nie raz z oferty tej firmy😊”
“Ordered flowers and a bottle of wine; asked to call in advance of delivery. Received an SMS of a successful delivery. Called the intended recipient no call, no flowers&wine. No answer to the immediately submitted complaint, either.”
“Absolutely shameful service. I couldn't see where to write the message on the website. Emailed them 30 minutes later and received a standard response saying there was nothing they could do. Would give them zero if there was the option.”
