“When a Flower Greeting Turns into Frustration
Flowers are a universal way to express emotions – care, joy, love, or sorrow. However, when a simple gesture like a flower delivery ends in disappointment due to the provider’s failure, frustration naturally arises.
My mother recently turned 80 – an occasion that deserved a special celebration. Since I live on the other side of the globe, I decided to surprise her with a bouquet of flowers. A quick Google search led me to EuroFlorist.no, a company that promotes itself as a professional flower delivery service. I placed the order on January 1, five days before the scheduled delivery date, January 6. According to their website, delivery was to occur between 8:00 a.m. and 9:00 p.m. This gave me a sense of reliability and professionalism.
But what should have been a pleasant surprise quickly turned into a frustrating ordeal.
A Failed Delivery
On the birthday, I eagerly awaited a response from my mother. I expected her to mention the beautiful bouquet. To my surprise, she had received nothing. I immediately contacted EuroFlorist’s customer service via their website, where I could only access an automated chat function that proved entirely useless.
The next day, January 7, I received an email from customer service. Initially, they claimed the florist had not updated their system. Shortly afterward, a new explanation emerged: poor weather conditions had prevented the delivery. These explanations seemed contradictory and unconvincing.
Later that same day, EuroFlorist attempted to deliver the flowers, but the purpose of flowers is to mark the occasion. I instructed my parents to decline the delivery – the delay rendered the bouquet irrelevant. Had this been a funeral, such a delay would have been completely unacceptable.
To make matters worse, EuroFlorist made a very serious and unfounded accusation: they claimed that my father – an 81-year-old man – had acted violently and confrontationally toward the delivery person. This is both unreasonable and unacceptable, appearing to be a desperate and unprofessional attempt to evade responsibility for a poorly executed service.
Poor Weather or Poor Planning?
EuroFlorist blamed poor weather conditions. While there were challenging conditions on the afternoon of January 6, the weather improved significantly after 7:00 p.m. They had the entire morning delivery window (8:00 a.m.–2:00 p.m.) and again in the evening (7:00–9:00 p.m.) to make the delivery. This makes their excuse insufficient.
What amplified my disappointment was that neither I nor the recipient was contacted, even though the company had access to both our phone numbers. A simple message or call could have resolved the situation. Instead, I had to discover the problem myself and spend time following up on it.
Lack of Accountability
EuroFlorist claims that the flowers were eventually delivered but refuses to provide documentation such as a signature or delivery confirmation. The lack of documentation and follow-up reveals poor internal control and unprofessional customer handling. At the same time, they have not addressed the alleged system error mentioned in their email.
When I contacted my bank to dispute the charge, I was informed that I could not file a complaint until 15 days after the purchase. For a perishable item like flowers, this makes little sense – the flowers lose their value within a few days.
Strengthening Consumer Rights
This incident highlights a broader problem in the consumer landscape. Providers like EuroFlorist, who market themselves as professional operators, must be held accountable when they fail to deliver as promised. When a customer orders five days in advance and pays for a specific service, it is reasonable to expect the delivery to occur as agreed.
Consumers need better protection in such situations. Complaint rules should be adapted to the nature and value of the goods, and companies like EuroFlorist must commit to greater transparency and improved customer service.
Flowers are not just a commodity – they carry emotions, care, and significance. Failing to deliver in this area is not just a disappointment for the customer but also a breach of trust that damages the industry’s reputation.
A Damaged Reputation
EuroFlorist’s handling of this situation is unfortunately not unique. A quick online search reveals that the company already has a poor reputation among customers. Many report similar problems: delayed deliveries, lack of communication, and poor customer service. This should have been a warning, but unfortunately, I was unaware of this before placing my order.
This experience confirms that EuroFlorist actively avoids taking responsibility for their mistakes, using vague and often baseless excuses to cover up poor service. That they also resort to absurd accusations against customers, as in my case, is both shocking and unacceptable. This is not just a problem for individuals but a practice that undermines trust in the entire industry.
EuroFlorist has not only delivered poor service but has also gone out of their way to avoid accountability, making the experience even worse. It is clear that they are not a company deserving of consumer trust.”
“Disappointing Experience with Euroflorist
I recently placed an order with Euroflorist, expecting a seamless delivery, but unfortunately, my experience was far from satisfactory. The bouquet I ordered was delivered to the wrong address, and instead of acknowledging their mistake, the company blamed me for the error. This was incredibly frustrating, especially as I had double-checked the address when placing the order.
What was meant to be a thoughtful gift ended up being a stressful ordeal, and I was left without any resolution or apology from their customer service team. I won’t be using their services again and would caution others to double-check all details when ordering, as mistakes like these can happen, and customer support may not be helpful when things go wrong.”
“Ordered flowers, payed them but they never delivered them.
After contacting the customer service they never answered.
I will call my bank and check if I can get my money back .”
“Wat ging er mis ? Bloemen besteld voor 50 eur en beloofd 19 dec te bezorgen. Extra betaald 6.95 voor bezorging maar bloemen zijn nooit bezorgd .Dan iedereen bellen mailen en ze zeggen dat kan 1 tot 2 dgn wachten voor bezorging. OPLICHTERS . Mijn bestelling is nog niet geleverde!! Oplichters NIKS HIER BESTELLEN MENSEN !!!”
“Flowers arrived 5 days late and not on the bday. I had to write a lot of emails the delivery to be accomplished. No chocolate, only 20% discount because of being late, but ofc I won't use the code cuz they are terrible.”
“The flowers were delivered 2 days late with no chocolates as adds on which I had paid for. Bad customer service. No explanation given n no refunds. I will not recommended anyone to purchase from this florist .”
“Avoid this company as they are utterly irresponsible and not reliable. I ordered birthday flowers for my 11 years old nice residing in Hannover, Germany on 10/10/2024. The delivery date was scheduled for 10/16/2024. Unfortunately however, the flowers have never delivered to the address. My nice was waiting for the flowers all day but left heartbroken because the flowers have never arrived. I live in USA and felt embarrassed and powerless. If I could give zero stars I would.”
“Flowers didn’t arrived a day late, missing the birthday and spoiling the whole surprise. The whole point of ordering expensive delivery flowers is that it gets delivered on time. No communication, no apologies, definitely avoid in the future”
“If I could give zero stars I would, ordered flowers for my 94 year old Mother for her birthday, she lives in the UK but I live in Malawi. Flowers were never delivered and then I receive an email telling me that " we could find a florist to deliver" and that I could have a replacement delivered by currier 2/3 days later!
Disgraceful. Avoid this company like the plague !”
“Ich kann Euroflorist absolut nicht empfehlen. Ich habe Blumen bestellt, die nie angekommen sind. Das ist schlichtweg Diebstahl! Euroflorist hat mein Geld genommen und nichts dafür geliefert.
Der Kundenservice ist eine absolute Katastrophe – anstatt das Problem zu lösen, wird man mit immer neuen Ausreden hingehalten. Es scheint, als ob ihnen die Zufriedenheit ihrer Kunden völlig egal ist.
Nachdem die Blumen nicht geliefert wurden, wurde mir auch keine vernünftige Lösung angeboten. Stattdessen musste ich mehrmals dieselben Informationen übermitteln, nur um dann wieder ignoriert zu werden. Der Kundenservice ist nicht nur langsam, sondern auch völlig unprofessionell und inkompetent.
Ich fordere eine Rückerstattung meines Geldes und rate jedem dringend, die Finger von Euroflorist zu lassen. Wenn Sie nicht wollen, dass Ihr Geld verschwendet wird und Sie dann noch stundenlang mit einem schlechten Kundenservice kämpfen müssen, kaufen Sie besser woanders. Diese Firma liefert nicht, was sie verspricht, und kümmert sich danach auch nicht um ihre Fehler. Halten Sie sich fern!”
“Disappointed I cannot give zero stars. Ordered flowers for August 15 (mothersday in Antwerp) and were delivered on August 17. Flowers were already old and falling apart. Also ordered a box of chocolates. These were NOT delivered. Contacted 'customer service' to complain, and was told I would get 20pct off on a next order. Not even offered a refund for the chocolates that were NOT delivered. What a scam company. No one has any sense of responsibility these days. TERRIBLE!!!”
“Please do not use this service; this is the worst online service and a waste of time!
I have ordered a flower arrangement to congratulate a close person for having a baby. I have been bombed with meaningless marketing emails in Swedish (even though I completed the order in English), but no information on the actual delivery was received.
Almost a month later I was informed that delivery would not be made.
This has been the worst experience with an online service and I at suck a delicate and time-sensitive occasion.”
“I paid, but the flowers were never delivered. If you contact them, what is not easy, they just say that the delivery is NOT their responsibility. I will NEVER make an order by them. 0/5”
“Vreselijke teleurstelling. Bloemen voor 60e huwelijksverjaardag. Wat krijg ik, een bosje onverzorgde bloemen. Levering was ook al te laat. Volgens leverancier toch de waarde die ik heb betaald. Krijg 20% korting op volgende bestelling. Salut”
