Teletext Holidays Reviews

Name: Teletext Holidays
Rating: 1.75

1.8 Rating 1,621 Reviews

19 %

of reviewers recommend Teletext Holidays

Company Reviews

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Metrics

1.8

Based on 1,621 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

0192 376 8857

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My parents are in their 70's. They were unable to go on holiday 03/03/20 due to illness. They are still trying to get their money refunded and only need a cancellation form from Teletext but they can't even be bothered to send this to them. They have been loyal customers for years and they are still sending messages to them to book another holiday - you're having a laugh!”

Helpful Report

Posted 4 years ago

“This needs to be put out there. On the BBC briefing just now it has been announced that travel companies cannot refuse to give you your money back, they can offer a credit but they MUST also offer you a refund and it is YOUR OPTION They cannot hold on to your money and Trading Standards have been advised to take this on board at this time. But it has been made clear that your travel company cannot keep your money the Gov. will step in if necessary. Can you please post this. Also they cannot force you to rebook. All travellers affected by COVID 19 must be respected if they wish their money back and it refunded by the travel company. No ifs No buts. Thanks L”

Helpful Report

Posted 4 years ago

“I had a telephone call yesterday fromTeletext stating my holiday has been cancelled...at least i had a phone call..i am due to go on holiday 27/6/20..they wanted me to accept a credit note...i told them no i can not travel for the next 2 years....i told the person i want a refund..i was old well it will be in August befor ethey can refune me.....why August...? i have spoke to my bank and they have advised me to get an e mail to confirm the cancellation and to claim through my holiday insurance.”

Helpful Report

Posted 4 years ago

“Absolute thieves! I had a 2 week holiday to Turkey and was cut 1 week, the hotel supplier & flights (tui) refunded everything back to Teletext Holidays (got given email receipts confirming refund), yet Teletext Holidays did not pass the refund back to to me and just kept MY MONEY and refuse to even respond to my emails. The entire holiday was a horrible experience due to cancellations and Teletext holidays didn't even notify me my flights got cancelled or the hotel was shutting down, let me stranded abroad and now refuse to even give me back the money that got refunded to them! DISGUSTING! I'm making a Statutory Demand this Friday . . .If there is anyone else who would like to join me in taking these clowns down, I'm starting the processes”

Helpful Report

Posted 4 years ago

“Very very poor customer service would definitely not use this company again. AWFUL....”

Helpful Report

Posted 4 years ago

“Still telling lies. Still sending worthless credit notes. Still refusing refunds to customers. Still denying Foreign office restrictions. Do not use tbis company. No intention of refunding anyone during covid19. Terrible customer service and rude aggressive advisors call from India to shout at you.”

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Posted 4 years ago

“STAY WELL CLEAR FROM THESE CROOKS,GOT MY MONEY BACK FROM THE BANK🤣🤣”

Helpful Report

Posted 4 years ago

“Mickey Mouse of a Company,well i am due to fly out on the 10th, been no contact with regards to my booking,got my money back from the bank today,how do you like those apples Teletubies,stay well clear from them”

Helpful Report

Posted 4 years ago

“The company is fraudulent do not use them EVER they LIE so much. Disgraceful customer service they will tell you that you can only get a credit note or gift voucher, which is a complete lie. You are entitled to get your money back in the same form of payment that you paid it in. If they refuse to give you your money take them to court also call your bank they can request it within 14 days on your behalf. Teletext will never have my custom again and I promise you I will have my full refund of £3000.00 In cash within the next 14 days and then I will claim compensation for all the distress and the unnecessary charges I incurred by calling you to be disrespected. TT783020”

Helpful Report

Posted 4 years ago

“TT750856 im due to fly 03-06-2020 teletext never got back to me after i sent them cancelled flites from easyjet 3 times No emails from teletext to say my holidays cancelled I want a full refund of £747.00 But thay wont talk to me or help me Im goin to ombousman and reporting teletext holidays Mr j shaw”

Helpful Report

Posted 4 years ago

“What a joke of a company. Iv told the ABTA, FOS, ATOL, My Bank, my Insurance company and complaint about these guys to trading standards and the MEDIA. I urge u all to do the dame same. Your bank can reverse the transaction, investigate matters and can charge back these guys. They are an absolute joke and are refusing to give peoples money when THEY themselves have cancelled the holiday. NEVER EVER going to book we these guys again. They haven't even sent us a SINGLE email nor a single call has been made from them to even acknowledge their cancellation what a JOKE!!”

Helpful Report

Posted 4 years ago

“I would give -0 what a absolutely disgraceful and idiotic company with no morals, no heart, no care and no customer service!! Theyv taken £2,774.00 of my money and THEY cancelled the holiday and NOW they saying I can NOT get a refund back only w credit note. Well stick your god dam credit note in your a**. Absolutely disgraceful taking hard earned money from hard working individuals and then not giving them back when they should get it back. Your a joke. Give people their money back and treat your customers with some respect and courtesy. They run your company and pay your bills and wages. Give people their money back if they are entitled to it”

Helpful Report

Posted 4 years ago

“Discusting service. Stole my money. They are not returning anyones money. About time to goverment took legal action against these robbing scum”

Helpful Report

Posted 4 years ago

“Does Becky work every day!!! Or is it a made up name!!!! 🤣🤣 I think we all know the answer to that!!”

Helpful Report

Posted 4 years ago

“Call your bank they can get your money back”

Helpful Report

Posted 4 years ago

“The world is a very unsafe place now to travel.and it will be for years they know that and are trying desperately to keep our money .Even if it was safe to travel who would trust Teletext holidays.. THEY WILL GO BUST. And it serves them right”

Helpful Report

Posted 4 years ago

“Please do not book with this company. Their ethics and customer service is the worst I’ve ever encountered! I cancelled my holiday on 15th March over the phone due to COVID as my son has respiratory problems (he’s since been identified as needing to shield). I accepted we would lose our £500 deposit. However, on 5th May, they took £1244 from my savings account and tried to tell me I have not cancelled my holiday! This is an outright lie. 24 days later, countless phone calls, live chats, requests for access to phone call on 15th March under the freedom of information act and we’re not really any further forward. Was told a manager would review the phone call and get back to me 17 days ago. Nothing. A random rep rang me to say they’d heard I’d like to cancel my holiday, at which point they were corrected and assured me I’d have a refund processed within 10 working days. Nothing. Nobody senior will speak to me and I feel very helpless, with bills to pay on Monday. I’ve now taken to recording every phone call myself and screen-shotting any live chats because they are so dishonest. Absolutely disgusting customer service, blatant denial of consumer rights and lacking in any form of morality. Never ever have any dealings with this company - they will steal your money and lie.”

Helpful Report

Posted 4 years ago

“I was on Holiday in Orlando Florida on December 24/12/2019 to 07/01/2020 it was absolutely dreadful. No accomodation, No proper comunication. i had to book a hotel for me and my family. When i returned home i raised a complaint straight away. They denied everything, i was asked for proof of my complaint. I supplied several emails with all of the evidence required, but nothing. People, Please avoid thhis company as they are still selling holidays but are not putting wright the wrong they have done, or caused.”

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Posted 4 years ago

“Never ever book with these .”

Helpful Report

Posted 4 years ago

“Refunds virtually impossible, credit note given so you can book up to a year in front rather than refund your money, they don’t tell you this when you book but if you cancel then you’ve to pay charges, if they cancel they don’t even give you your money back, diabolical customer service, maybe everyone should put charges onto TT refunds for acting illegally, used all the below to communicate, unsure that is the right word cause they weren’t hearing what I was saying...cash refund only, 14days according to your T&C’s, not 1 year.”

Helpful Report

Posted 4 years ago

Hi, We are sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Emily

Posted 4 years ago

Teletext Holidays is rated 1.8 based on 1,621 reviews