“I’ve ordered several items from Temu over the last 3 months, and all but 1 item were actually well made, quality items. Delivery takes longer than Amazon, but often prices are lower for the exact same item (same brand and all). I’ve contacted a Temu shop with questions and received prompt answers in English, and last week created an accidental order, canceled within 15 minutes, and they already processed the cancellation / refund. My only negative is sometimes their shipment tracking is not always up to date. My caveats are, I’ve never purchase clothing from them so no feedback on quality or sizing, and after Trumps tariffs, I only purchase items sitting in local US warehouses (which are clearly labeled as such), so there are no customs delays. Overall a good experience, with the exception of all the Vegas style advertising pop-ups. Those are super annoying.
My advice is, try them for yourself; there are a lot of negative reviews but that has not been my experience.”
“They charged me 12$ for something I never got. They didn't refund me or give me store credit, so make sure you have enough in your cart to make sure you get what you paid for.”
“If you want a great brand watch, it is not here,
That said. I just brought 7 for friends at a great price. I got one a few months ago and still working. They also are good about returns. As the saying goes, you get what you pay for.”
“Hi,
It s the new trend now: these shopping sites just let you deal with missing items. "Contact the transporter" is the new way of saying "Deal with it if you have time and patience"< Do they know how USPS operates???? This is lame!”
“I ordered from Temu and received items that were not as described — wrong size and color. I contacted support multiple times, but they refused to refund me without a return, even though I explained I had no time due to an urgent event.
They offered generic replies and stalled for over a week. I’ve now filed a payment dispute with JazzCash.
Be cautious — if something goes wrong with your order, Temu may not help you.”
“I Was given two free offers with my order. Both disappeared at check out and I was told I did not complete all of the actions to claim either offer. Sure wish I had been told that at checkout. I would not recommend using this website. It's advertising is very misleading. They don't live up to their numerous free offers.”
“Too long for delivery. Said they've tried to deliver today, we were in, 2 cars on drive so obvious we were in. no card, not coming back for 2 days. Don't believe they came”
“Absolute disaster! Do not order! Order arrived more than a week late and upon initiating a return of items worth more than 700 AED, the courier service simply does not bother to collect the order (despite having reached out to the courier company and Temu multiple times to ensure the timely collection of the return package). As return window is about to close, I received an email from Temu saying if the package will not be returned, the amount won't be refunded.”
“I bought a little laptop table to study in bed. The legs didn't have good balance and was leaning on ones side, so I returned it. I returned it on June 16 and I have constantly keep track of my refund. The last time I viewed my return details was today and they say your refund issued and you should receive your refund by June 28-July 12. I shouldn't take this long! That's just not right! Temu may have a lot of cheap stuff but I hate their agressive marketing strategies that sometimes I feel like it is harrassment. Thanks.”
“Two times recently , didn’t get the item that was ordered! Similar, but not what was advertised ! Tried to get refund , in both cases , was denied tefund ! Too many hoops to jump through when it was their fault fir sending wrong item ! Their third party stores are the main problem , but temu should want to keep good customers , though instead of recognizing the mistakes of their sellers , side with the stores , not their customers when they knew the wrong items were sent ! Not happy with temu ,been with them , buying stuff and spending money for quite some time , then , over past month , or so , they totally let me down ! They lost a great customer !”
“This company is not responsible for correct delivery. Their shipping partners like gofo express delivers to wrong address, and Temu takes no responsibility or commit to refund the customer. Do not recommend.”
“Like the clothes . Only problem I have is they should use plus size models for the plus size clothing. So we can actually see how it will look on us. Using skinny models doesn't help us to know if it will look good on us.”
