“Based on my experience, I would not recommend shopping on Temu. Shipping can take a very long time, and several products I received did not match their descriptions or photos. When I contacted customer support regarding returns and refunds, I was often encouraged to accept discounts or credits toward future purchases rather than receiving a straightforward resolution.
I also found many of the promotional offers, including some "100% off" deals, to be misleading and not as beneficial as they initially appeared. While Temu may offer slightly lower prices, the small savings were not worth the frustration, delays, and disappointment I experienced.
If reliability, accurate product descriptions, and customer service are important to you, I would suggest shopping with more established retailers instead. Consider this a fair warning before placing an order.”
“Items are generally poor quality although some have been acceptable. Very hard to get support. Do not fall for their great spinning wheel with big discounts. There are the most convoluted rule to receive gifts that it should be called deceptive practices. The last mile shipper they use, Speedx, is the worst I've ever run into. No more Temu and no more Speedx.”
“Sent out energy drinks (local warehouse). These arrived split and drenched the packaging. Asked the seller for a refund, denied.. asked customer services to step in supplying pictures of damage. Temu refused saying damage couldn't be verified!!!.. what a scam.”
“ The team demonstrated a high level of professionalism, expertise, and responsiveness throughout the process. I am extremely pleased with the results and would confidently recommend their services to others. ”
“Based on the rules, I reached the 100 percent threshold for an event that paid $350 to PayPal 19-22 Jun. Temu claimed that a refund on a 9 dollar item negated the event conditions. The total orders were over $520 and I did not request the return untill well after I qualified for the prize. Not only is this unethical to retract a reward after the fact but the negative customer service and good will has been has damaged. I will continue to provide negative reviews regarding event susceptibility to arbitrary rule interpretation not beneficial to the consumer.”
“They still charge you even if the amount is R0
I was browsing and I selected free gifts. And at the end of the checkout the amount was R0. But then they charged me R 1252 at end. They gave me back credit but they didn't give the money back. I am very disappointed in them. I had to go to my bank and reverse the payment because Temu didn't want to assist me.”
“The system of freebies is to complicated to use.We have cancelled all freebies offers.And any vouchers this system is overwhelming and leads to frustration.”
“Temu products are generally okay, but after my first purchase, I would not shop there again.
For women's clothing, I found that the material, texture, and overall look of the items received were different from what was shown on the website. The final products did not meet my expectations.
I was also disappointed with Temu's return process. Customers are asked to drop returns at a Red Box location, but in my experience the location was either unclear, unavailable, or difficult to find. As a result, customers end up keeping items they do not want, which is frustrating.
Like many other major online retailers, Temu should consider offering return collection from the same address where the product was delivered.
This would make the return process much more convenient and customer-friendly.”
“Ordered an exercise bench , it arrived with a crack in the frame and missing parts . Temu advised me that they wouldn't pick it up for a return and that i would have to take it to a drop off location. The item is big and heavy and i don't have a car.”
“This company feels it is o k to be more than five days late with orders. They think it's o k to send you less than quality merchandise , and if you do a return , they take away everything plus. Cash out games or crooked , and do not work correctly. I am a very dissatisfied customer. I highly recommend you do not use this company.”
“I have been using alot approx last 2 yrs .
Recently items have arrived damaged due to not being packaged correctly .
Items of clothing arriving screwed up , smelling of mould .
Items not as described .
Customer service used to be quite good , is now dire .
I have decided to no longer use.”
“They delivery is worse I ever seen in my life. All they have to do is tell the delivery person to deliver the package at the door, not in the lobby where people have access to it. That’s why I will not be ordering no more you guys have to do better in the delivery department.”
“I have used Temu for over a year.IT is very cheap,but...you are bombarded with adverts.EG.4 free items,but then you have to buy at least £10 of other items to receive the free ones.Things like 20 %,40%,80 % off !! oR,aline at the top where you think you have reached you 'goal,but it still sk
How's 1 pence away.An absolute mine field.Today is my last day as a customer !!”
“I don't have a good feedback
I returned the product on the next day of delivery but I did not got refunded as Temu claims items are not there in the package but in reality I have packed, sealed, and sent everything properly through courier
very disappointing and frustrated”
“They are big liars who never deliver on time as promised. They claim it will arrive in 2 or 3 days to the UK, but then they give you an estimated dispatch time of 9 days. And they say they give you a small compensation if it doesn’t arrive within 30 days, as if that helps us at all.
Then they keep trying to fool us with discount coupons, which actually force us to spend more and more in order to benefit from those discounts, and there are a lot of conditions attached.
There is no email address or website section where you can make an official complaint that will actually be taken into account—only chat support. And there, they just give pre-written answers, scripts they were trained on, where they are taught to lie and manipulate.
They deliberately give false time frames to attract customers and then extend the estimated delivery time by at least three times longer. Never believe it is fast delivery—NEVER.
Yes, the products are cheap, but their quality is very low. That’s why they are cheap.”
“Only used once with no issues. Mainly don't use them because everytime click to look at product comes up with stupid spin wheel. So give up and look elsewhere.
Also a year ago their adverts were everytime I looked at Youtube so didn't use them on principle.”
