“I’ve always been someone who prefers to solve things on my own, but this time was different. What started as a small issue on my platform slowly turned into weeks of frustration and uncertainty. I tried everything I could think of, but nothing worked. Just when I was about to give up, I came across ERF. and from that moment, everything began to shift. Their team approached my situation with patience, empathy, and professionalism that immediately put me at ease. They didn’t just rush to fix the problem; they listened, explained, and made sure I understood each step. It was more than technical support — it was human support. By the time everything was resolved, I realized the real difference wasn’t just in the solution they provided, but in how they made me feel understood and valued throughout the process. It reminded me that sometimes, reaching out for help isn’t a sign of weakness — it’s a step toward peace of mind.”
“Have been conned by this lotseveral times, the prices are cheap for a reason, the goods are nothing more than FACTORY REJECTS/SECONDS that could not be sold in real outlets. Sizes are all over the place, electronics dont work and most items arrive with pieces missing. I ordered a chainsaw that i paid €139 for and it never arrived, that was a year ago and they will not refund me, i also paid for a night vision that arrived with 2 pieces missing, same story they would not take a return or refund. Just check out reviews on Trustpilot and others.
SIMPLY THEY ARE A BUNCH OF CROOKS. AVOID”
“First of all Temu need to know the difference between what a credit is because you don't know what credit means and Temu need to learn especially being a company. Second of all I have gotten good items from temu but you're running a con temu will trick a person into thinking that they going to get the items because they paid the minimum and the customer never get them and that itself is a disgrace. I learned I just want my items and I took your app off my phone and I'm proud to say it!!!”
“Temu has been most successful for 2 yrs. However, for some reason I wasn’t able to confirm Orders will receive confirmation of delivery. They have therefore had to consult the help line, however, when things go when things go wrong, it is hell on Earth to try and communicate with the agents to get it sorted…I have spent in excess of 11 hours over three days trying to sort out the problems resulting & im I not satisfied, but I couldn’t convey my problems to them as they actually didn’t read them or understand themand therefore with a sigh if huge relief I’ve closed account !”
“Lies too much they said you get their stuff four days and it takes 6 to 12. It’s always lying about it. It’s a horrible company and the product are very cheap. I hate Temu”
“This site is consistently deteriorating, they are looking for low-cost services, so their delivery services are disgrace, they are completely behind.”
“I have used Temo for about a year now. As of lately I have received substandard or wrong merchandise, merchandise that is not even remotely as the shown item.
Another issue are the delivery services that are used beside USPS, UPS. or FedEx. Merchandise is not delivered to the right address, not at all, or left somewhere and not to be found.
These companies have no customer service reps but bots/AI instead.
While Temo will offer refunds or additional discounts the overall shopping experience has taken a toll for the worst. I no longer use their site.”
“MORE PROBLEMS WITH TEMU, THIS IS MY 3rd MAJOR ISSUE WITH THEM, FIRST WAS A CHAINSAW THAT NEVER ARRIVED, THEN A JACKET THAT ARRIVED IN SIZE XS BUT I ORDERED L, AND NOW A MONOCULAR WITH 2 PIECES MISSING AND IS USELESS WITHOUT THEM. I GOT NO REFUND OR CREDIT AS THEY SAY YOU WILL RECEIVE IF THIS HAPPENS,
DO YOURSELF A FAVOR AND STEER WELL CLEAR OF THEM. KM”
“Temu prevents you from leaving bad reviews about products on their website. In doing so, they prevent customers from hearing from real buyers who had real issues with bad products.”
“Ordered hitbox welder off temu and never received. contacted temu and was told to contact DPD UK, DPD told me to contact E-target they told me to contact temu.
so contacted them again. they said contact hitbox the retailer that sold the welder so did that and guess what they told me to contact DPD so I've come full circle. £250 down and no welder. once they have your money they just don't care. I'm writing this review because I don't want anybody else to fall victim.”
“If I could leave A 00 rating I would. All 8 items I purchased have not been received over 2 months now. They are quick to debit your account. So I basically got ripped off. They act like they will help but don’t do anything to help. Never use Temu I will get ripped off. I should have listened to all the bad reviews….”
“HORRIBLE AND WORST ONLINE SHOPPING EXPERIENCE EVER.
Insane waot times
Customer "support" is robotic, almost patronizing and email support is even worse and responds with autonomic, bot and scripted responses with vague verbiage and no solutions.
Misleading promos and insane amount of marketing emails sent to customers that are misleading and include statementsthat are downright incorrect.
I will never use this site again and if could give negative stars I would.”
“I was dealing with a difficult issue that left me uncertain about what steps to take next. While searching for reliable help online, I discovered ERF through several strong recommendations. I decided to reach out, and their quick, professional response immediately set them apart. The team listened carefully, asked thoughtful questions, and made sure they fully understood my situation before offering any advice. Their professionalism and genuine concern gave me confidence and reassurance throughout the process.”
“Please change your courier service first of all we buy from the temu is worst experience after that courier J&T express world worst service they don’t know the meaning of service and customer”
“They just keep saying it is in the carriers hands so no refund, yet they took my money already and no items received. Checked with FedEx and they don't have it. It's the old "It's in the mail scam!" So be aware and buy someplace else.”
