“What stood out most was their prompt communication and structured, professional handling of my case. They maintained clear updates throughout, ensuring everything was resolved efficiently and without unnecessary complications.”
“I keep being charged for products I don't receive. I sometimes get double orders and double pay. And good luck trying to get some help....I did get a phone number but no one answers. I tried talking to someone online but then I was charged sixty dollars for a membership to something, I have no idea what it was. The products that they sell are mostly good quality but it's not worth the aggravation and expense.”
“Absolutely garbage, everything bought was garbage. Don't look like picture or match description went straight in bin could not use. Would leave 0 stars if I could!!!!!”
“Temu showed my patio umbrella delivered by FedEx. FedEx delivered to the wrong address, Temu won't do anything because it shows delivered. I sent them pictures of my house and the house where it was delivered. They still say it was delivered. Don't use Temu”
“When I ordered my latest package from temu (5 items) I already knew I'd like to leave a review whether if be good or bad, and I can confirm that they do delviver on time so they do actually post it and they are real physical items. You need to note however the quality is not as good as it looks and you do get a bargain but you also get what you pay for. It takes a little while for delivery, about 2 or 3 weeks but ive read people say shorter. If you're buying clothes please note the sizes are bigger than the uk even if it says on temu they are giving you the UK size, the quality of the clothing is much like amazon's cheap (unless branded)《check as they tell you if it is, if they don't its a knock off.
Matt,
Norfolk, England”
“Have been conned by this lotseveral times, the prices are cheap for a reason, the goods are nothing more than FACTORY REJECTS/SECONDS that could not be sold in real outlets. Sizes are all over the place, electronics dont work and most items arrive with pieces missing. I ordered a chainsaw that i paid €139 for and it never arrived, that was a year ago and they will not refund me, i also paid for a night vision that arrived with 2 pieces missing, same story they would not take a return or refund. Just check out reviews on Trustpilot and others.
SIMPLY THEY ARE A BUNCH OF CROOKS. AVOID”
“First of all Temu need to know the difference between what a credit is because you don't know what credit means and Temu need to learn especially being a company. Second of all I have gotten good items from temu but you're running a con temu will trick a person into thinking that they going to get the items because they paid the minimum and the customer never get them and that itself is a disgrace. I learned I just want my items and I took your app off my phone and I'm proud to say it!!!”
“Temu has been most successful for 2 yrs. However, for some reason I wasn’t able to confirm Orders will receive confirmation of delivery. They have therefore had to consult the help line, however, when things go when things go wrong, it is hell on Earth to try and communicate with the agents to get it sorted…I have spent in excess of 11 hours over three days trying to sort out the problems resulting & im I not satisfied, but I couldn’t convey my problems to them as they actually didn’t read them or understand themand therefore with a sigh if huge relief I’ve closed account !”
“Lies too much they said you get their stuff four days and it takes 6 to 12. It’s always lying about it. It’s a horrible company and the product are very cheap. I hate Temu”
“This site is consistently deteriorating, they are looking for low-cost services, so their delivery services are disgrace, they are completely behind.”
“I have used Temo for about a year now. As of lately I have received substandard or wrong merchandise, merchandise that is not even remotely as the shown item.
Another issue are the delivery services that are used beside USPS, UPS. or FedEx. Merchandise is not delivered to the right address, not at all, or left somewhere and not to be found.
These companies have no customer service reps but bots/AI instead.
While Temo will offer refunds or additional discounts the overall shopping experience has taken a toll for the worst. I no longer use their site.”
“MORE PROBLEMS WITH TEMU, THIS IS MY 3rd MAJOR ISSUE WITH THEM, FIRST WAS A CHAINSAW THAT NEVER ARRIVED, THEN A JACKET THAT ARRIVED IN SIZE XS BUT I ORDERED L, AND NOW A MONOCULAR WITH 2 PIECES MISSING AND IS USELESS WITHOUT THEM. I GOT NO REFUND OR CREDIT AS THEY SAY YOU WILL RECEIVE IF THIS HAPPENS,
DO YOURSELF A FAVOR AND STEER WELL CLEAR OF THEM. KM”
“Temu prevents you from leaving bad reviews about products on their website. In doing so, they prevent customers from hearing from real buyers who had real issues with bad products.”
“Ordered hitbox welder off temu and never received. contacted temu and was told to contact DPD UK, DPD told me to contact E-target they told me to contact temu.
so contacted them again. they said contact hitbox the retailer that sold the welder so did that and guess what they told me to contact DPD so I've come full circle. £250 down and no welder. once they have your money they just don't care. I'm writing this review because I don't want anybody else to fall victim.”
