“This place is a joke when it comes to customer service and returns... I've been told 24 hours... I'm now waiting for 3 days and still no one has contacted me... customer service does nothing but copy and paste messages... they REFUSE to put you through to a supervisor when requested... they take 5 minutes to respond while other automatic messages pop up.. it's a joke.. DO BETTER!!!! You certainly make enough money as a company to hire oncall staff..... fully not impressed.”
“Temu has incredibly low prices, but the quality of some items I received was disappointing. A few products didn’t match the pictures, and shipping took longer than advertised.”
“Temu got me this time. I been having a good experience with them but I seen and read all kind of negative reviews on them. I see now, I don’t think I’ll continue my business with them with this bs.No way I would have paid $10 for this ugly outdoor mat and it looks nothing like I expected.Mad, frustrated, angry, disappointed customer 😡!!!!!!!!!!!!!”
“I actually like temu however my issue is, why do you promote picking 3 items for 1 cent after you reach the requirement for ordering more but when you check out you want me to order more I do then I still don’t get the items I picked instead you want me to order for the third time SMDH after I get my orders I’m going back to Fashion Nova”
“fund for late delivery is no Good although they have low prices, their deliveries are never on time. And a R 20 refund for delayed delivery is no money. Probably so low because everybody outside of the country gets late delivery.
They give free delivery, yes, but you pay vat and import fees. And again customs fees when arriving in South Africa. You bargain to get your order in time for events you host and never get it on time.”
“Is temu really provide free gifts?? As they allow to purchase it first and I was doing the same but when I checked my cart it's not showing it. And I really don't know about the quality of those products are they good can some help me on this.”
“I ordered 2 sets of cups and only received one set, but they marked down that I received both orders, what they don't know is I have cameras on my porch, this is the third time I've had a problem with ordering something from them. Just as well as them saying you have free items but you have to spend money in order to get the free items. After they refund me I'm not ordering anything else from them.”
“I ordered several items from this company. The order came late and several items were damaged or missing parts. I returned the items for a refund but was denied said refund as temu said they didn't receive the returns even though I have a receipt from Canada post. After several unsuccessful emails the company ghosted me. Next step small claims court. Buyer beware.”
“I have been purchasing from temu for a few years. My last couple of purchases I felt the need to double check the total price. LET ME WARN EVERYONE!! CHECK YOUR TOTAL BEFORE PURCHASING. TEMU ADDS MONEY TO THE TOTAL PRICE AND IT DOES NOT ADD UP TO 2+2=4”
“I was charged for an order that was never processed by temo. The customer service representative tried to place blame on me, arguing that my connection failed, when it was clearly a glitch in their system. While speaking to him he suddenly fell silent and disconnected the call.”
“Temu refused to provide store credit for defective items, despite EU Directive 2011/83, which states that return is not required for non-compliant goods. My case has been escalated to ECC Cyprus. I received only automated replies and no proper resolution. Be cautious if you're an EU customer — your rights may be ignored.
This case has also been documented and submitted with full evidence to the European Consumer Centre for formal mediation.”
“I received items I did not order, they don't even show in my orders. 2 rings and tree ornaments, I did not order. Hope I'm not being charged for these. Never had a problem before now.”
