“Temu has claimed several times I have not returned items, but I have a receipt from ups. i DO NOT FIND ANY WAY TO DISPUTE. I have some more items going back but they will not take them without the ones that already sent back, so, I don''t have them! now it seems they won't let me return anything!!! I hope TEMU isn't going to s**t!!!
Side note , up until recently I have been pleased with TEMU purchases. Some of the quality is not 100%, those are the things I return.”
“I have been a long time customer of Temu. Not had a problem with returns, refunds or issues with Customer Service. My issue is how they scam you with the Fishland/Farmland games. After you pick your items (that usually don't cost more than 30/40 dollars) you have to spend hundreds of dollars trying to get the "FREE" items you picked. Your choices of items are also only on the pages they decide. The less expensive items for them. It takes more money than what the items you picked are worth to "win" them. My advice, order and pay for what you picked if you really want them. It will save you so much money. Don't get caught up in trying to win items. Temu is smart. They tease you with free offers but charge you hundreds to get them. Just buy them outright. I too was caught up on the games until I realized what was happening. Don't do it.”
“I am tired of placing orders and almost every order I have items that I have paid for left out of the order, and their “customer service “ is a nightmare to deal with. I have never called them with an issue where I was on the phone for less than an hour and few disputes have ever been settled in a way that was fair to me, nor was there any compensation offered for all of the time that I was left on hold. They are getting ready to loose a long term customer who has made a lot of purchases with them just to receive long hold times, without a proper resolution. As a handicapped individual, I really feel that this company has taken great advantage of me on multiple occasions with correctly reimbursing me for my time or the items that were not sent with my order that I paid for!!!!”
“For a couple of years I kept getting their ads for free items. I decided to place my first order that included all these free items of my choice. Once I placed that order and paid for the one item I quickly discovered I am supposed to get only the item I paid for. I No surprise there but I do feel it is very deceptive advertising - not company I want to do business with. From other reviews I will watch my bank statement to make sure I am not charged again and again.”
“Temu has STOLEN from my account twice. The scam they run is if you VIEW a product and then put it in your SAVED items to later decide a future purchase. They IMMEDIATELY go into your BANK AND CHARGE you for the item. I love shopping with temu. I have spent hundreds of dollars with this company. PLEASE 🙏 BE CAREFUL OF VIEWING YOUR ITEMS. I am KNOW awaiting a refund. I also will report this to my bank for a dispute. Be very careful 🧐”
“I am a loyal customer but I am 100% dissatisfied with the misleading freebies.. it tells you to pick but in then only AFTER you purchase you are not receiving freebies as presented.”
“I'm offered free things from the spin of $1500. if I buy 2 items. I chose my free items excitedly and checked out. I had trouble adding my new card and found I wasn't getting any free items, just the two I ordered. Disappointed I Uninstaller your app. This has happened with you before. Why I keep trying I don't know 😕”
“This place is very deceiving, my mother is 83 years old, they had her believing she was getting stuff for free, but was very surprised when she noticed how much they took out of her bank account, I told her to stop ordering from them! I’ve had good and bad experiences more bad then good with them, so I no longer order from them anymore!”
“Temu failed to delivered items which were paid for. Part of the order was delivered, the remaining portion of the order was never delivered. Bad business all around. Amazon is more reliable.”
“they keep sending me offers, to get so many items on special, or for just 1 cent each, if I buy $15 worth of items....I buy some, then they don't send me my sale items, this place sucks....and when you do get your items, they are super cheap. Just go shop at the dollar store, it is easier”
“I had ordered a jogging suit and it’s full of lint even before I washed it, I paid over $30. I am really disappointed. I started to use Temu after hearing good things from my friend. I don’t think I will be using Temu anymore.”
“I had a terrible experience with TEMU . I placed an order expecting delivery on the promised date, but it never arrived on time. Despite multiple follow-ups with their call center, I was met with complete indifference. The customer service team was unhelpful, ignored my concerns, and showed no urgency in resolving the issue. Even after explaining that the delayed item was no longer useful to me, they refused to cancel the order. This level of service is completely unacceptable. I would not recommend this company to anyone looking for reliable and professional service.
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“I was very disappointed when I didn't receive my refunds. It's difficult to get proper help from staff. I realized I wasn't getting refunds until I checked a couple of times. When I looked at my backwards refund I realized I wasn't refunded, I was told to go to my bank it could be a problem with my bank not receiving refunds which I thought was lame but went to the bank anyway and it was confirmed I didn't receive the refunds. When I queried it with Temu I was told the account was closed and cannot receive the refund. My warning to people check out refunds. Was very disappointed that I lost over R700 from trusting my temu account that showed I received the refunds”
